Mercedes-Benz of Los Angeles

Couldn't be more easier The process of getting my service "B" for my E350 couldn't be easier. The staff were all friendly and accommodating by thoroughly answering all my qu The process of getting my service "B" for my E350 couldn't be easier. The staff were all friendly and accommodating by thoroughly answering all my questions. The communication using mobile payments and text messaging was great and convenient. More

Excellent and Quality Service. Excellent service from the time I walked into the service department. Staff were quick and efficient and took care of me right away or should I say my Excellent service from the time I walked into the service department. Staff were quick and efficient and took care of me right away or should I say my vehicle. More

service check up the service was good Mr. Phillips was concerned of my time limit and had made very good options if service had to be interrupted however he came thru the service was good Mr. Phillips was concerned of my time limit and had made very good options if service had to be interrupted however he came thru and i left in good time More

Downtown LA Motors service Service is outstanding. I've been a customer since 1971. I live closer to other Mercedes dealers but would only go to DOWNTOWN LA MOTORS Service is outstanding. I've been a customer since 1971. I live closer to other Mercedes dealers but would only go to DOWNTOWN LA MOTORS More

Ivan is the man Ivan is a great employee. His professionalism is one of the reasons I would recommend friends and family to this dealership. DTLA Motors are lucky to Ivan is a great employee. His professionalism is one of the reasons I would recommend friends and family to this dealership. DTLA Motors are lucky to have him. More

Disappointed I purchased a Mercedes Certified 2014 E Class in August 2016. I love the car. It developed smoke from the dashboard and another dealer determined so I purchased a Mercedes Certified 2014 E Class in August 2016. I love the car. It developed smoke from the dashboard and another dealer determined someone had previously spilt a liquid behind the navigation screen. The certification process did not discover this but even worse when I wrote the sales manager of the problem he NEVER even responded to my letter. I was at the least expecting a response from Mr. Alex Ochoa, but nothing. I paid for the repair via Hoehn Mercedes in Carlsbad who has been exceptional. This year I purchased a 2015 SL 550 from Temecula Mercedes and have no complaints. I suggest avoid Downtown LA Motors due to their lack of response to customer issues. More

Excellent personal service My service was done on time and they took time to make sure my car was perfect before delivery.. Jerry is the key to this happening .. he is the best My service was done on time and they took time to make sure my car was perfect before delivery.. Jerry is the key to this happening .. he is the best Thanks More

Service Visit My wife was very satisfied with the speed and services available to her while she waited. The coffee, TV and newspapers were fine. She would do this a My wife was very satisfied with the speed and services available to her while she waited. The coffee, TV and newspapers were fine. She would do this again. More

My car was schedule for recall to replace the strater. My experience was excellent. I was met by very professional service staff who assisted me with the repairs. The wait time was reasonable , I was prese My experience was excellent. I was met by very professional service staff who assisted me with the repairs. The wait time was reasonable , I was presented with comfortable seating, my choice of coffee, juice, water and snacks and several live television programs. Overall it was a great experience and painless. I was also given information for future reference when service is required. More

Great service but no shuttle abymkre The quality of customer service remains excellent t with service advisors and team greeting you as you arrive to make you feel you are a priority. Ho The quality of customer service remains excellent t with service advisors and team greeting you as you arrive to make you feel you are a priority. However, greatly disappointed that shuttle service has been replaced with Uber lifts after so many years. This is a missed opportunity for drivers to reinforce quality relationship with dealership and experience different vehicles I would not otherwise ever test drive. I would definitely think twice about this location as my exclusive service and sales location. More