Mercedes-Benz of Los Angeles

excellent After my car was checked, Tino advised and explained to me of everything needed at this time. A loan car wa After my car was checked, Tino advised and explained to me of everything needed at this time. A loan car was ready available, so I didn't have to wait. More

Excellent Service. Service Advisor, Jerry always smile and kind. He knows what to do. Overall, A+, Service , maintenance, performance, dealership atmosphere, Service. Service Advisor, Jerry always smile and kind. He knows what to do. Overall, A+, Service , maintenance, performance, dealership atmosphere, amenities. All excellent. Thanks , Jerry More

outstanding. OMAR AFIFI has shown an exemplary diligence throughout the entire process, beginning with the first visit to the dealership all the way to the deliver OMAR AFIFI has shown an exemplary diligence throughout the entire process, beginning with the first visit to the dealership all the way to the delivery of the car to my home. More

QUICK MY SERVICE ADVISOR RECEIVES ALL THE CREDIT, I'M ALWAYS IN AND OUT TO WORK. THE WORK DONE ON MY CAR I CAN TRUST THAT IT WAS COMPLETE AND RELIABLE, I MY SERVICE ADVISOR RECEIVES ALL THE CREDIT, I'M ALWAYS IN AND OUT TO WORK. THE WORK DONE ON MY CAR I CAN TRUST THAT IT WAS COMPLETE AND RELIABLE, I HAVE NO PROBLEMS AFTER MY SERVICES. More

Great Was really fast got exactly what I wanted I would decently refer more friends me and my mom got a car the same day! He was great! Was really fast got exactly what I wanted I would decently refer more friends me and my mom got a car the same day! He was great! More

Smooth as a Benz on an open highway Frank Phillips is my Service Advisor and he looks out for me. Found me the new tires that I liked and makes certain that my visit is easy-in and easy Frank Phillips is my Service Advisor and he looks out for me. Found me the new tires that I liked and makes certain that my visit is easy-in and easy-out. Lets me know if I have future service needs. A pro. More

GREAT! SERVICE SERVICE DUE TO A RECALL, HOWEVER THEY DID NOT HAVE THE PART EXCELENTE CUSTOMER SERVICE. CALL ME WHEN THE AUTO WAS READY TO PICK UP SERVICE DUE TO A RECALL, HOWEVER THEY DID NOT HAVE THE PART EXCELENTE CUSTOMER SERVICE. CALL ME WHEN THE AUTO WAS READY TO PICK UP More

Don't Make Your Appointment On-Line I believe the on-line appointment prompts an email to you where you are to respond with your request. I did not know this, ignored the email because I I believe the on-line appointment prompts an email to you where you are to respond with your request. I did not know this, ignored the email because I did not realize the correlation, and assumed that I had an appointment at the requested date and time. Fortunately, even without an appointment, I was able to get my car serviced immediately. My service advisor Barry Murphy was very friendly, communicated well, and applied the relevant price reductions for whichever "specials" were active. I appreciate the service I have received over the last 18 years at this location. Though I live and work closer to several other MBZ dealerships/service centers, I still come to the Downtown LA location based on my positive past experiences. More

Service Appointment There needs to be a special line for those individuals who have appointments. We should not have to be herded in like cattle. Service Appointment There needs to be a special line for those individuals who have appointments. We should not have to be herded in like cattle. Service Appointment More

Easy breezy The entire staff is relaxed and professional. And they bend over backwards to help their clients. Always dependable .and fast. Easy to reach anyone th The entire staff is relaxed and professional. And they bend over backwards to help their clients. Always dependable .and fast. Easy to reach anyone there on the phone. More