Mercedes-Benz of Los Angeles

Ask for Barry in Service - Wonderful! Barry saw that, upon the first attempt to repair an issue with an interior door handle, the fix was not up to snuff. He heard me out on my concerns re Barry saw that, upon the first attempt to repair an issue with an interior door handle, the fix was not up to snuff. He heard me out on my concerns regarding a continued issue with the handle, and immediately sent it back to service. A day later, and after an extensive review of the fix by Barry, I got the car back in perfect working order. He was not happy until I was happy and that means the world ot me. Thanks Barry!! More

Easily the best car buying experience I’ve ever had. I have purchased more than a dozen new cars in my lifetime. The experience of buying a car at Downtown LA Mercedes was by far the best. I received tim I have purchased more than a dozen new cars in my lifetime. The experience of buying a car at Downtown LA Mercedes was by far the best. I received timely, accurate and helpful communication from the first contact with the internet sales department. I received a very competitive price on the vehicle, so good that other dealers would not match it. When I went to the dealership to sign the paperwork and pick up the car, everything was ready for me. There were no delays. I did not have to sit in a room with the finance manager trying to sell me additional products or services. And there was a dedicated concierge who configured all of the settings on the car and demonstrated all of the features. Our sales representative, Edward Twum, is a rock star. He should be paid handsome for his courtesy and attention to detail. More

Good service . My steering wheel have some proplems, they checked and fixed it quickly. Totally free. I have a good experience with Victor, every time when I came . My steering wheel have some proplems, they checked and fixed it quickly. Totally free. I have a good experience with Victor, every time when I came to service, he show me great patient and can explain everything I confused. More

Friendly and sincere staff The service department is top notch. The service manager Mr. Endo represents strong leadership which reflects his team. I had to go several times fo The service department is top notch. The service manager Mr. Endo represents strong leadership which reflects his team. I had to go several times for unforseen circumstances and I was treated fair, courteous, and utmost efficiency. More

Exelente Tanks. Guys. For. AtencinThank you for your attention. and excellent service. I am. satisfied. and grateful. for paying attention to all the details. Tanks. Guys. For. AtencinThank you for your attention. and excellent service. I am. satisfied. and grateful. for paying attention to all the details. What I asked for. what. were reviewed and. fixed up More

Service was great Mr. Juan Kim always strives to provide best in class service. I appreciate him and his efforts. He is the reason I go to your service dept over ones Mr. Juan Kim always strives to provide best in class service. I appreciate him and his efforts. He is the reason I go to your service dept over ones closer to my home. The facility remodel was done very nicely. More

Excellent service I came in for a car wash and mention I was do for a recall and my service rep said we can do it right now. Perfect!!!! I came in for a car wash and mention I was do for a recall and my service rep said we can do it right now. Perfect!!!! More

Excellent I have given this rating because of the Professionalism, friendliness and overall care that I receive each visit. Erikz Dorsey always make sure that I have given this rating because of the Professionalism, friendliness and overall care that I receive each visit. Erikz Dorsey always make sure that my service needs are met and treats me like family. I always ask for Erikz because he's the best. More

Everything excellent Excellent Help. Everything was easy fast and well done. Thanks Frank! I would suggest everyone use them. I wouldn't go anywhere else. Happy Customer. Excellent Help. Everything was easy fast and well done. Thanks Frank! I would suggest everyone use them. I wouldn't go anywhere else. Happy Customer. More

Worth every penny I love going to DTLA Mercedes-Benz because they excel in their customer service. They provide me with transportation if I need it, they keep me up to I love going to DTLA Mercedes-Benz because they excel in their customer service. They provide me with transportation if I need it, they keep me up to date, and keep me informed of every detail regarding my car. I always like going there. More