Mercedes-Benz of Los Angeles

Customer service Erik in the service Dept does a great job...Very efficient and professional...Communicates very well with his customers and ensures all work is done a Erik in the service Dept does a great job...Very efficient and professional...Communicates very well with his customers and ensures all work is done and car ready to car per his original pick up time ... the new Uber Service offered by the dealership is not too bad either. More

DTLA Mercedes Benz A+ DTLA Mercedes Benz service is excellent. My service advisor Ivan Velasco was superb. He provided updates throughout the day with the status of my ca DTLA Mercedes Benz service is excellent. My service advisor Ivan Velasco was superb. He provided updates throughout the day with the status of my car. I highly recommend DTLA Mbz for their quality of work, excellence in Customer care, experience and knowledge. They know what it takes to put a smile on a customers face. They are A+ More

quick, easy, excellent communication I am a Canadian, driving a car with a Canadian plate. I ran a flat tire, and after communications with my insurance and dealership in Canada I was abl I am a Canadian, driving a car with a Canadian plate. I ran a flat tire, and after communications with my insurance and dealership in Canada I was able to give the claim number and other information to Steven in the service department, who promptly contacted the insurance company; I was able to bring my car in, get the necessary service done to it, and pick it up with a turnaround of two days. Big credit to Steven; his communication with me was always friendly, and I could tell that he took pride in satisfying the needs of his clients - could not have had a more pleasant experience! More

First Year Service Excellent service, particularly the complimentary use of Uber instead of a shuttle after drop off and again to pick up my car! My car was ready at th Excellent service, particularly the complimentary use of Uber instead of a shuttle after drop off and again to pick up my car! My car was ready at the time promised. More

all professional and friendly The staff from the beginning were all professional and friendly. The communication by text, E-mail and phone were excellent at all times. I would love The staff from the beginning were all professional and friendly. The communication by text, E-mail and phone were excellent at all times. I would love to buy my second car from them as well. More

Great job Amazing! My Salesman was everything! Thank you so much for having such a great employee! OUTSTANDING!!! It could not have gotten any better. Please Amazing! My Salesman was everything! Thank you so much for having such a great employee! OUTSTANDING!!! It could not have gotten any better. Please know I will let friends & family to come to your dealership. Keep up the great work. Oh last thing the Finance Manager also outstanding! More

I always get great service here! Barry Murphy is my customer service rep and he always does a great job from checking me and my car in, to follow up calls to let me know what's going Barry Murphy is my customer service rep and he always does a great job from checking me and my car in, to follow up calls to let me know what's going on, to letting me know when my car is ready for pick up. He's a great asset to Mercedes. More

Wonderful Experience, professional team! I ordered a new Mercedes and what a wonderful experience. The team kept me informed of every step of my order and picking up the vehicle was a wonderf I ordered a new Mercedes and what a wonderful experience. The team kept me informed of every step of my order and picking up the vehicle was a wonderful experience. The terms we negotiated were all printed out and ready to go. I was on the road in less than 45 minutes and most of the time was going over the vehicle features. It took 10 minutes to sign everything. No surprises, no games no hassle. They are true professionals. More

Great selection and professional interaction A great selection of cars, professional interaction, and customer focused. I have purchased 3 Mercedes from DTLA MBZ and plan to buy from them again A great selection of cars, professional interaction, and customer focused. I have purchased 3 Mercedes from DTLA MBZ and plan to buy from them again. More

Bad all the way around The people that work there are very nice but the car that I was sold had to have service several times in the first 30 days. For check engine light (p The people that work there are very nice but the car that I was sold had to have service several times in the first 30 days. For check engine light (pressure sensor) when I thought it was fixed it came back in two days later and every 3 days there after (I was told it's a vacuum leak) but I need to come back, on a weekday. I own a courier service so I can't get a loaner because I drive over 100 miles per day so I can't work. So now I'm wasting time and missing money. Then they say a manager will take care of it and give you a call back and never call you. When you first look at the vehicle and test drive they tell you it has door jam protectabts on it but they at $300-$400. So you tell them that you don't want them not knowing that when you sign and the vehicle is delivered there will be paint missing up and down the edging of the doors... but they leave the ones on the door handle because they know they paint will come off... it's really sad because I planned on referring many people. More