Mercedes-Benz of Los Angeles

Excellent Service I was greeted warmly and promptly. Charles was prepared and knew exactly the nature of my visit. His customer service skills are excellent. The servic I was greeted warmly and promptly. Charles was prepared and knew exactly the nature of my visit. His customer service skills are excellent. The service time was as he estimated and did not take a long time. Great experience. More

Great friendly service! Steven was very attentive and friendly. I would come back here for service for sure! He helped me with all my questions and concerns. I did not have t Steven was very attentive and friendly. I would come back here for service for sure! He helped me with all my questions and concerns. I did not have to wait long at all. More

Outstanding service Frank Phillips, once again provided outstanding customer service. He explained what repairs were needed and was attentive and patient when answering Frank Phillips, once again provided outstanding customer service. He explained what repairs were needed and was attentive and patient when answering my questions. Frank is very professional and has a wealth of knowledge regarding Mercedes Benz vehicles. More

Fast service Outstanding service. The guy helping me is very nice and friendly. Amazing experience and I would recommend this service department for everyone owned Outstanding service. The guy helping me is very nice and friendly. Amazing experience and I would recommend this service department for everyone owned a Merc. More

Downtown LA Mercedes Benz is outstanding! I drive from Cerritos, CA to this dealer because of the outstanding service. Downtown LA Mercedes Benz dealer is absolutely the best! I love my vehic I drive from Cerritos, CA to this dealer because of the outstanding service. Downtown LA Mercedes Benz dealer is absolutely the best! I love my vehicle More

Outstanding Eric and everyone at DT LA Motors continues to provide outstanding service every time I visit. I was greeted by a friendly personnel and the lobb Eric and everyone at DT LA Motors continues to provide outstanding service every time I visit. I was greeted by a friendly personnel and the lobby is nice and clean. Eric was the utmost professional! More

Great Customer Service I did not purchase my vehicle at DTLA MBZ. When I needed service on the vehicle, I went to DTLA MBZ because it was close to my office and offered shu I did not purchase my vehicle at DTLA MBZ. When I needed service on the vehicle, I went to DTLA MBZ because it was close to my office and offered shuttle service. I met Frank Phillips on my first visit and he has been my service rep ever since. Frank is by far, the best service adviser I have ever experienced. He is knowledgeable, friendly, and genuinely interested in providing outstanding customer service. 5 stars does not do him justice for he is on top of everything. I drive an E350 and the service is not inexpensive. However, the experience at DTLA MBZ, through Frank's able assistance, makes it entirely worth the cost. The only downside to DTLA MBZ, and it has nothing to do with Frank Phillips, is its recent change from shuttle service to Uber in transporting customers to home or job in the DTLA area. Uber's service is not as reliable as the shuttle service where DTLA MBZ drivers would transport me to my office 12 blocks from the dealership. I hope they bring back the shuttle service. I still give the dealership the highest rating, but think they have lost a little something with the incorporation of Uber into their customer service program. More

Thank You! Appreciate very much Tino's great customer service and prompt assistance. Very sad about our old service rep (Young) who passed away. He is very mis Appreciate very much Tino's great customer service and prompt assistance. Very sad about our old service rep (Young) who passed away. He is very missed. And I very much appreciate the use of your shuttle service. I DO NOT USE UBER! I appreciate David's prompt pick-up and courteousness. Please keep your shuttle service. Thank you again! More

Outstanding. Frank is outstanding. He takes the time to listen to your concerns and he addresses each of your issues. He is very pleasant and professional. Frank is outstanding. He takes the time to listen to your concerns and he addresses each of your issues. He is very pleasant and professional. More

Excellent and on Time Thank you so very much for my excellent and timely service. I have never been treated so well at any dealership, and so it goes to reason, I won't be Thank you so very much for my excellent and timely service. I have never been treated so well at any dealership, and so it goes to reason, I won't be visiting any other dealership! Thnaks George Dix More