Mercedes-Benz of Los Angeles

Friendly Service It was a great experience the waiting area was very pleasant the staff was very pleasant and Frank was very thorough. Upon my arrival I was greeted im It was a great experience the waiting area was very pleasant the staff was very pleasant and Frank was very thorough. Upon my arrival I was greeted immediately and was asked to wait for Frank In the lobby shortly there after I met with Frank More

Customer Service Focused I brought my car in for battery service after calling AAA for a charge when my car would not start near my home. Service Advisor Juan Kim reminded me I brought my car in for battery service after calling AAA for a charge when my car would not start near my home. Service Advisor Juan Kim reminded me of the Free Lifeime Roadside Assistance available for customers who have maintained their car warranty service with a Merced dealership. I was able to have a battery brought to my home and installed in no time for less money. I had never used this service and I’ve had. Y car for nine years. All around winner!!! More

Outstanding Over the past 35 years my husband and I have purchased Toyotas. Because of our satisfaction with Toyotas most of our family purchased them as well. I Over the past 35 years my husband and I have purchased Toyotas. Because of our satisfaction with Toyotas most of our family purchased them as well. I saw the Mercedes CLA 250 and I knew I would no longer a member of the Toyota family. Before going downtown I went to other dealerships and the arrogance was not my style. So we went downtown and met Rafael. What a gem! He was so courteous and helpful. His intelligence with social media and of course his product won me over. I knew I would only buy my new baby girl from Downtown. I am so happy that I find myself talking about Rafael more than my awesome car! Now all of my family and friends say their next car is going to be a Benz. Craig Settles was awesome! His personable demeanor and welcoming personality was a pleasant surprise. Last he definitely not least was Diego. He was so patient and thorough. I didn’t feel rushed at all. These gentle have made themselves available to us and have been extreme responsive. I look forward to many happy years with my new Mercedes Family. More

Great service! Great service from start to finish. The dealer is clean and the staff is friendly and efficient. This is my dealer of choice. I w I’ll be back! Great service from start to finish. The dealer is clean and the staff is friendly and efficient. This is my dealer of choice. I w I’ll be back! More

SLK280 Service with a smile Mr Dorsey was helpful and attentive. He was thorough in explaining what was needed and why. I trust my next visit wil be the same. Mr Dorsey was helpful and attentive. He was thorough in explaining what was needed and why. I trust my next visit wil be the same. More

Great Sales Experience Edward Twum was very patient and professional as I looked at various vehicles and determined which was best for me. (new 2017, 2016 or CPO 2015) Mi Edward Twum was very patient and professional as I looked at various vehicles and determined which was best for me. (new 2017, 2016 or CPO 2015) Michael Aguilar was great to work with in arranging the financing. Diego Ruano, took the time to thoroughly explain all the features on the car so I was confident when I left that I could really enjoy all the features of this Mercedes. More

Excellent service I went in for schedule B level service on my E350. Overall everything was excellent. Although I arrrive very late due to Saturday morning traffic, my I went in for schedule B level service on my E350. Overall everything was excellent. Although I arrrive very late due to Saturday morning traffic, my representative was Jerry and who was ready with my file and service history. I left my car and went to lunch and returned and vehicle was ready within a few minutes after my return. I like the email to let me know my car was ready. Nice job all around. Way to go jerry and LA mercedes More

Great, excellent. Kevin Kim who helped me was nice, kind, and great. I am very satisfied. 5Thank you so much for his help and his service. Thank you again. Kevin Kim who helped me was nice, kind, and great. I am very satisfied. 5Thank you so much for his help and his service. Thank you again. More

Excellent Tini provided excellent and courteous service!!! My A4 service was completed in a more than efficient manner! The breakfast snacks were great...health Tini provided excellent and courteous service!!! My A4 service was completed in a more than efficient manner! The breakfast snacks were great...healthy and great and the lady organizing the effort did a great job. A special thank you to Veronica I believe for her positive email outreach and all others for telephone service. We will remain customers! More

Awesome experience Jerry, very professional . He always has a smile. He makes you feel like your at home. Always has my Vehicle in a timely manor. I have a service dep Jerry, very professional . He always has a smile. He makes you feel like your at home. Always has my Vehicle in a timely manor. I have a service department 10 min from home but rather drive 30 min to have Jerry assist me. 👍🏻 More