Mercedes-Benz of Los Angeles

A Dealership With Integrity I really enjoyed working with Rebecca Webb. She is honest and upfront and a great customer advocate. She is a great representation of this dealershi I really enjoyed working with Rebecca Webb. She is honest and upfront and a great customer advocate. She is a great representation of this dealership and the entire process was easy with no surprises. Do yourself a favor and ask for Rebecca by name. More

very quick and very professional Everything was great, easy, professional. Barry was extremely helpful, took care of the issue in a most professional and pleasant way, he kept me up Everything was great, easy, professional. Barry was extremely helpful, took care of the issue in a most professional and pleasant way, he kept me updated the progress of the service. I am very thankful for it. More

Consistently excellent and attentive service. Service was great and Frank (my advisor) was very helpful. He helped me with a loaner when I explained I had appointments out of the office that day. Service was great and Frank (my advisor) was very helpful. He helped me with a loaner when I explained I had appointments out of the office that day. Facilities in Service bay were great and the coffee was delicious. Vehicle is running great. Overall a very positive experience More

Steven Shields is excellent at his job! You all got me in immediately and Steven did a great job at explaining what needed to be done and why. I will definitely be back! Thanks, Blake Bo You all got me in immediately and Steven did a great job at explaining what needed to be done and why. I will definitely be back! Thanks, Blake Boyd More

They found the car W.I. Simonson couldn’t I have previously leased four car with W.I. Simonson in Santa Monica. When I went in this year two separate salespeople were either rude or indiffere I have previously leased four car with W.I. Simonson in Santa Monica. When I went in this year two separate salespeople were either rude or indifferent as I described what I wanted this time. After waiting for phone calls and emails that never came I went to Downtown LA Motors. Raymond was great. He found the car I wanted with the features I desired in the color I requested. Within a week the car was trucked down and the deal signed. I am very pleased with the dealership. Skip Simonson. More

Always Great Service Frank and Steven are amazing! They always take care of and provide exceptional customer service! I never have to be concerned because they always let Frank and Steven are amazing! They always take care of and provide exceptional customer service! I never have to be concerned because they always let me know what is going on! Plus you guys have the best Popcorn!! More

eric lindsey was great every thing was great am very happy was very please thanks so much for great service i will tell all my friends to bring there cars ther every thing was great am very happy was very please thanks so much for great service i will tell all my friends to bring there cars ther More

Thorugh and professional My service advisor, Frank Phillip, was very attentive and helpful. I appreciated the use of Uber instead of a van. The Uber driver was there within a My service advisor, Frank Phillip, was very attentive and helpful. I appreciated the use of Uber instead of a van. The Uber driver was there within a minute. While there were problems, getting back to the dealership, Frank kept on it. More

Amazing customer service & offers the best price out there! They have very competitive price that's why they stand out from other Mercedes Benz dealerships. I had 2 other appointments that day and I had to can They have very competitive price that's why they stand out from other Mercedes Benz dealerships. I had 2 other appointments that day and I had to cancel them since they gave me the best price. After purchasing the car they even offered to pay for my Uber to go back to pick up my car since I had to bring home my car first. Very clean place, huge inventory and amazing staff! I will surely come back again to buy my 3rd car. More

Brake change I love my service advisor, Victor. He is cordial, efficient and super helpful. I waited for my brake change and enjoyed the nice waiting room with TV I love my service advisor, Victor. He is cordial, efficient and super helpful. I waited for my brake change and enjoyed the nice waiting room with TV and snacks while my car came back fully washed and great price and service. Thank you More