Mercedes-Benz of Los Angeles

Recall service After our car was replaced an Air Bag as a recall service, we find out braking of driver seat adjustment. we got so mad that we visit the dealer to g After our car was replaced an Air Bag as a recall service, we find out braking of driver seat adjustment. we got so mad that we visit the dealer to get benefit and end up to get more trouble. so we could not sleep during weekend with anger. However, on Sunday i was surprised by someone( person) is answering the phone. On Monday Mr. Murphy fix if for us without cost and quick. In general, we have a bad reputation with MB Dealers but it goes away with prompt and nice service. Thank you all More

Great Service. Excellent experience! Quick attention in providing service. Omar was able to get me a new benz in no time. No hassle. Straight to the point and in and out. Recommend Omar Quick attention in providing service. Omar was able to get me a new benz in no time. No hassle. Straight to the point and in and out. Recommend Omar for the business professional with little free time. More

Smooth process Like everyone in Los Angeles, I'm always short on time. This dealer is 3 miles from my job. I dropped it off on way to work then Gus ubered me to wo Like everyone in Los Angeles, I'm always short on time. This dealer is 3 miles from my job. I dropped it off on way to work then Gus ubered me to work and ubered me back for pick up when my car was ready. Convenience and efficiency are important to me. On top of that Gus was very pleasant to work with and honest as well. I will be returning and requesting Gus in the future. Thank you. More

always great service erik is an awesome service rep. he is very friendly, professional, and prompt on updating the status of the service. i have been taking my wife's car erik is an awesome service rep. he is very friendly, professional, and prompt on updating the status of the service. i have been taking my wife's car here with or without an appointment and always have excellent experiences thanks to erik! More

WHITE GLOVE DTLA MB delivers a better consumer experience than the Ritz-Carlton. Personal service, smart people, that go above and beyond what is expected. Specif DTLA MB delivers a better consumer experience than the Ritz-Carlton. Personal service, smart people, that go above and beyond what is expected. Specifically Walter and Jerry provided white-glove service and do every time I am at the dealership. I won't service my car or buy another anywhere else than DTLA MB. Whenever the dealership General Manager is doing, IS WORKING - MB Corporate should pay attention. More

Great customer service Tino is the representative that took care of me and he was great! He is definitely an asset to your company and is the definition of 5 star service. T Tino is the representative that took care of me and he was great! He is definitely an asset to your company and is the definition of 5 star service. Thank you Tino! More

Great Service Erik Dorsey always makes getting our commercial vehicle serviced efficient which is critical to getting the vehicle back into service so we can servic Erik Dorsey always makes getting our commercial vehicle serviced efficient which is critical to getting the vehicle back into service so we can service our customers. If you need a good dealership and great service writer, go here and ask for Erik Dorsey. More

Another great experience Awesome experience at DTLAM, Frank Phillips is an awesome service adviser. Thanks again for your commitment to detail. The service department got my c Awesome experience at DTLAM, Frank Phillips is an awesome service adviser. Thanks again for your commitment to detail. The service department got my car out in record time. More

Service excellence Brought my E400 in for a rattle which, as everyone knows, is a difficult thing to find and repair. They sent me out with a serviceman and found the ra Brought my E400 in for a rattle which, as everyone knows, is a difficult thing to find and repair. They sent me out with a serviceman and found the rattle and repaired it! More

Courteous Professional staff Frank was fast, on time, professional and courteous. Made the service experience easy. Much easier than I can recall with other dealerships. Five sta Frank was fast, on time, professional and courteous. Made the service experience easy. Much easier than I can recall with other dealerships. Five star Frank. More