Mercedes-Benz of Los Angeles

Best car experience every from a dealership! Ayman was my contact person. I’m from Northern California and did most of the appointment over the phone. He was quick with the application and gettin Ayman was my contact person. I’m from Northern California and did most of the appointment over the phone. He was quick with the application and getting it approved. The excellent service did not stop there. When I arrived Sunday morning at 10am the car was ready and so was the paperwork. I was in and out in 40mins. Thanks a million Downtown LA Motors! More

Excellent service I brought the car in and explained the problem. Intake was great. Preliminary estimate was clear. Estimate after diagnosis was appreciated. Auto was r I brought the car in and explained the problem. Intake was great. Preliminary estimate was clear. Estimate after diagnosis was appreciated. Auto was repaired and came in under estimated cost. I was provided a courtesy car while mine was being repaired. I received a text telling me my vehicle was ready. My entire experience, with my representative, Eric, was excellent as always. More

I had an excellent experience working with Tino I had a great experience. No issues whatsoever. My car was repaired on time. The service team was very friendly and helpful. Settling my charges throu I had a great experience. No issues whatsoever. My car was repaired on time. The service team was very friendly and helpful. Settling my charges through the automated option was fast and efficient. More

Service The service is excellent and I continue to be impressed overall. Service team is responsive, keeps you informed and always goes out of their way to m The service is excellent and I continue to be impressed overall. Service team is responsive, keeps you informed and always goes out of their way to make it an good experience. It is reassuring to know that I can count on the service team. More

Quick and dependable service I was very pleased with the service that was provided. The thoroughness of service was excellent. I can definitely depend on your staff on providing m I was very pleased with the service that was provided. The thoroughness of service was excellent. I can definitely depend on your staff on providing me with top notch service More

Excellent service I bought a brand new car from this dealership. Recently I saw the engine light come one. I immediately drove to the dealership. The service advisor Gu I bought a brand new car from this dealership. Recently I saw the engine light come one. I immediately drove to the dealership. The service advisor Gus immediately took care of me. He gave me a car loaner and kept the car for diagnosis. It turned out that the problem was only the gas cap being loose. No problem with the car at all. This was a minor incident, but the speed and the manner of providing the service was excellent, More

Quality Experience The overall efficiency and quality of the sales experience is what stood out to me. Keep up the good work and collaboration with your clientele. The overall efficiency and quality of the sales experience is what stood out to me. Keep up the good work and collaboration with your clientele. More

Tino made it a breeze. Tino makes coming to get my car serviced a pleasure. He's friendly , professional and doesn't beat around the bush. I'd recommend anyone to come see Tino makes coming to get my car serviced a pleasure. He's friendly , professional and doesn't beat around the bush. I'd recommend anyone to come see him. Without a doubt I know he'd take good care of them. Thanks Tino! You rock! More

Service recall I was informed by MBZ that there were two recalls regarding my make and model that required service. I scheduled an appointment shortly thereafter, wh I was informed by MBZ that there were two recalls regarding my make and model that required service. I scheduled an appointment shortly thereafter, which was very easy; I met with my service advisor Frank Phillips upon arriving and he did the paperwork regarding the service, then promptly contacted me when it was completed. The service was completed even before I expected and I'm very pleased with the ease and comfort of my entire experience, most especially with Mr. Phillip's personal customer care. More

Excellent customer service! Personalized service, on time, quick uber rides to/from the office. Good and convenient location. Everyone was helpful, friendly and approachable. Personalized service, on time, quick uber rides to/from the office. Good and convenient location. Everyone was helpful, friendly and approachable. Special thanks to Gus! More