Mercedes-Benz of Los Angeles

Service Great service! Frank Phillips is the best. Waiting area is nice with varied locations and types of seating. Downtown area provides plenty to do while Great service! Frank Phillips is the best. Waiting area is nice with varied locations and types of seating. Downtown area provides plenty to do while waiting for your car. More

Jerry is amazing. A+ customer service Jerry is amazing! So service oriented and dedicated! Fabulous experience as always. A+ customer service. Car was serviced quickly and efficiently Jerry is amazing! So service oriented and dedicated! Fabulous experience as always. A+ customer service. Car was serviced quickly and efficiently. Please doing business with him. More

Great Service I brought my car in for an evaluation after receiving a dashboard safety warning, My regular service manager was on vacation and so I dealt with Gus I brought my car in for an evaluation after receiving a dashboard safety warning, My regular service manager was on vacation and so I dealt with Gus (i am blanking on his last name) in the service department. He was outstanding. Knowledgeable and personable is how I would describe every service adviser I have encountered at DTLA MBZ. The issue that brought me in was resolved quickly and at no charge. DTLA MBZ provides exceptional service and I highly recommend it as the place to service your MBZ in Los Angeles. They are honest and able and my experience with them has been uniformly positive. More

Had the greatest experience... EVER I gotta give it to you Brian Rowinski you are the man. You made the car buying process so easy for me. My wife loves her GLC. From day one you were up I gotta give it to you Brian Rowinski you are the man. You made the car buying process so easy for me. My wife loves her GLC. From day one you were upfront on honest plus you were very fast to respond. Felt like I was important haha. I will send my family to you, whoever is reading this go see Brian he’s RAD! More

Recall Service Service advisors were kind, couteous, helpful, and kept me informed. Work completed in timeframe promised. Too bad salesman wasn't as professional o Service advisors were kind, couteous, helpful, and kept me informed. Work completed in timeframe promised. Too bad salesman wasn't as professional or I would have purchased my vehicle in the city I live in and take advantage of free car washes offered. More

Very good experience. My wife was extremely pleased with the fact that George took the time and made the effort to order the car of her choice, with all her favorite color My wife was extremely pleased with the fact that George took the time and made the effort to order the car of her choice, with all her favorite colors, equipments, oprtions, etc. More

My salesman Alex is the best Alex gets the job done and goes above and beyond always. We appreciate you Alex and will continue buying with you. My mom says you are a part of Alex gets the job done and goes above and beyond always. We appreciate you Alex and will continue buying with you. My mom says you are a part of the family. When she did not feel well you went out of your way to come to us!!! More

OUTSTANDING SERVICE I HAD ANOTHER AMAZING EXPERIENCEAT DOWNTONW LA MOTORS. TINO EXCEEDED ANY EXPECTATIONS I MIGHT OF HAD. I WILL DEFINITELY BY BACK. THE STAFF HERE GOE I HAD ANOTHER AMAZING EXPERIENCEAT DOWNTONW LA MOTORS. TINO EXCEEDED ANY EXPECTATIONS I MIGHT OF HAD. I WILL DEFINITELY BY BACK. THE STAFF HERE GOES ABOVE AND BEYOND. More

Very helpful and knowledgeable and easy to work with. Michael Jhun was so nice and so very knowledgeable and helpful. An often unpleasant experience buying a car was made so pleasant and easy by the staff Michael Jhun was so nice and so very knowledgeable and helpful. An often unpleasant experience buying a car was made so pleasant and easy by the staff at Downtown L.A. Motors. More

Mr. Garrett were extremely professional and positive. Just walking into the building and being greeted by Mr Garrett were extremely professional and a sense of comfort was felt. He explained the entire p Just walking into the building and being greeted by Mr Garrett were extremely professional and a sense of comfort was felt. He explained the entire process with clarity which allowed us to make the decision to lease the vehicle. I addition, Mr Omasum demonstrated the same behavior as well. At last, we met Jasmine who explain the operation of the vehicle with clarity as well. Overall, the experience couldn't have been better. For this I/we thank DTLA. More