Mercedes-Benz of Los Angeles

Personalized Service with a Smile The people at DTLA Motors Mercedes Benz are phenomenal. Juan Kim knows these cars inside and out and is a true advisor. He works hand in hand with t The people at DTLA Motors Mercedes Benz are phenomenal. Juan Kim knows these cars inside and out and is a true advisor. He works hand in hand with the technicians to ensure that concerns are addressed and every detail receives attention. Tim Endo is on the floor and involved with all day to day activity and is accessible and welcoming. I have been using DTLA Motors as my go to for all of my automotive needs for more than fifteen (15) years and I have been consistently impressed by the team and the personalized attention that I receive whether I am getting routine service or a major repair. More

Customer Service Jerry Dilanchiyan is an excellent service provider and MBZ ambassador. He takes care of our every need. We return to your dealership, primarily becau Jerry Dilanchiyan is an excellent service provider and MBZ ambassador. He takes care of our every need. We return to your dealership, primarily because of his great attitude and good work. More

Several services performed on my C350 Jerry D. always make my visits a great experience; he is careful to tell me what need to be done, I am very pleased with the work on my car and with J Jerry D. always make my visits a great experience; he is careful to tell me what need to be done, I am very pleased with the work on my car and with Jerry's services. More

Frank Phillips is the best!! I am new to DTLA. Frank Phillips was referred by a friend that is a long time customer and he is really great. I recommend him to any one needing gre I am new to DTLA. Frank Phillips was referred by a friend that is a long time customer and he is really great. I recommend him to any one needing great service. More

My Sales Manager Rebecca Webb was terrific & professional The General Sales Manager, Jaz was very supportive of my Sales Manager Rebecca Webb regarding meal new car deal and work very hard to make this happen The General Sales Manager, Jaz was very supportive of my Sales Manager Rebecca Webb regarding meal new car deal and work very hard to make this happen. Would recommend this dealership gladly. More

Frank is amazing. The personal attention and to details. Frank and DTLA Mercedes give me Five Stars customer service. Frank is about detail and quality service. I never got this service at the dealership in Frank and DTLA Mercedes give me Five Stars customer service. Frank is about detail and quality service. I never got this service at the dealership in the Valley. I will never go anywhere else!!! More

Outstanding experience My Service Advisor, Barry Murphy is outstanding. He always ensures that the service on my car is done right and completed on schedule. Hats-off to Dow My Service Advisor, Barry Murphy is outstanding. He always ensures that the service on my car is done right and completed on schedule. Hats-off to Down town LA Motors. More

Excellent customer service I have been coming to this dealership since 2012 Frank Phillips is very professional takes excellent care of all my service needs always ask how is I have been coming to this dealership since 2012 Frank Phillips is very professional takes excellent care of all my service needs always ask how is your day going he really takes care of business he make sure I’m satisfied with the Service and thanks me for choosing downtown LA Mercedes-Benz I am very satisfied excellent customer service More

Very professional We had garret as our sales guy. He was very professional not at all pushy. He spent over 5 hours helping us decide what car we wanted. He was great. W We had garret as our sales guy. He was very professional not at all pushy. He spent over 5 hours helping us decide what car we wanted. He was great. We will definitely recommend our friends and family to go to him. More

Amazing Customer Service! I have 4 Sprinter Vans for my business and maintaining and getting them serviced regularly could be a daunting task if it wasn't for Erik Dorsey, my S I have 4 Sprinter Vans for my business and maintaining and getting them serviced regularly could be a daunting task if it wasn't for Erik Dorsey, my Service Advisor. He always makes sure that I am well taken care of and that the service on my vehicles is completed in a timely manner. I can honestly say that I look forward to getting my vehicles serviced by him at this location (which I do quite frequently) and will definitely be purchasing more in the near future as long as he is the one taking care of my account! More