Mercedes-Benz of Los Angeles

Excellent Service Every time I visit your location I receive excellent service. I am always met with a smile and friendly demeanor upon entering the facility. Once I Every time I visit your location I receive excellent service. I am always met with a smile and friendly demeanor upon entering the facility. Once I had he opportunity to speak with Mr. Dorsey, I felt assured that my vehicle would be serviced immediately. Mr. Dorsey introduced me to Luis, a pleasant young man from Mechanics/Vehicle Maintenance, who also assured me that my vehicle would be looked at and that I could take my drive up north without fear of my vehicle over heating. Once again, great service, very professional and a good group of individuals to work with. More

Salesman is key for any successful purchase I was shopping around for 5 months for a BMW M4.. The reason why I was backing away from most dealers is the sales people most of them were too pushy I was shopping around for 5 months for a BMW M4.. The reason why I was backing away from most dealers is the sales people most of them were too pushy and attitude issues!, Until the day I came accross DownTown LA Motors Mercedes Benz. Rafi/Brian were the 2 amazing men that helped me get this deal done. The Dealer had almost brand new 2018 BMW M4 Competition Package with LCI package with a great price on 6,500 miles!!. Rafi recorded the car for me and sent me a video which no other dealer did or even cared. I met Brian briefly to see what bank would approve me since my credit score low. Rafi and Brian saw how serious I was and stored the car for me. The car was stored for about a week and 4 days!!! amazing.. I finally was able to get the down payment needed and the car was mine in 2 hours which was pretty quick!!. Almost forgot.. they even dropped the price of the car and were able to get me a better APR% Thanks Brian! Rafi/Brian made my dream car come true and I thank them everyday for this. More

Prompt service Service was performed in a timely manner. One issue, the dealership does offer now Uber service rather local pick up and delivery. Its kind of inconve Service was performed in a timely manner. One issue, the dealership does offer now Uber service rather local pick up and delivery. Its kind of inconvenience More

Great service Mr Dorsey was great help and service to me. I would recommended him to any of my friends for service. Is a good employee. Thank you Mr Dorsey was great help and service to me. I would recommended him to any of my friends for service. Is a good employee. Thank you More

Service Great service and always good commincation. Everything is always done as promised. The staff is helpful and makes you feel like a vip customer. The am Great service and always good commincation. Everything is always done as promised. The staff is helpful and makes you feel like a vip customer. The amenities are clean and offer a nice touch More

Brian R. was a great sales person to work with. I contacted Brian R. via email and worked on seeing a car that was shown online. After some extra effort on his part to find the car, he emailed me pi I contacted Brian R. via email and worked on seeing a car that was shown online. After some extra effort on his part to find the car, he emailed me pics. We then worked on pricing, pre-paperwork so I would only have to go in and test drive the car. He had everything set when I got there and we test drove the car I had selected. Turns out, It didn't fit my needs / style, so I asked if he had another model available. We ended up finding one and test drove it. I loved it and started the paperwork. Since the car was just cleared, it needed to be detailed. Instead of me waiting at the dealer, he offered to Uber me home, then deliver the card to me when it was done later that night. I thought that was a great gesture!! Loving the car and really impressed with this dealership! More

Excellent service excellent service as always. I can't go any other location for my car to be served. the service has been always greater than others. excellent service as always. I can't go any other location for my car to be served. the service has been always greater than others. More

Service I brought my vehicle in for repairs and service was done within the time the service advisors communicated. Frank walked me through the repairs and ev I brought my vehicle in for repairs and service was done within the time the service advisors communicated. Frank walked me through the repairs and everything is running great. More

Simply Sweet Friendly, professional, no pressure, patient, efficient and easy.. what more can I say?! Many thanks to Tim Muzyka and his rock star team; Jaz, Edwa Friendly, professional, no pressure, patient, efficient and easy.. what more can I say?! Many thanks to Tim Muzyka and his rock star team; Jaz, Edward, Craig and Diego. More

Jerry Dilanchiyan excellent customer service . In the many years I’ve been coming to downtown LA motors Jerry has ready come through for me. he keeps me informed regarding the repairs on my car . In the many years I’ve been coming to downtown LA motors Jerry has ready come through for me. he keeps me informed regarding the repairs on my car. He sends me texts andcalls me on the phone To provide information on the status of my repairs. I have been to other dealers like Glendale Mercedes, Beverly Hills Mercedes, but always come back to downtown LA. The only reasons I went to the other location was because my car broke down close to them. I have and will continue to recommend Jerry and the service department at downtown LA motors. Thank you More