Mercedes-Benz of Los Angeles

Barry is the best! Barry listens, understands the car and communicates effectively. He put me in an Uber to go downtown and arranged for a pickup who’s was far better th Barry listens, understands the car and communicates effectively. He put me in an Uber to go downtown and arranged for a pickup who’s was far better than their prior shuttle service. Also, the new electronic invoice policy let me see the invoice and pay it before the pickup to speed up the pickup process. Thank you. More

Great service I've been a customer for many years and every experience with the service department has been great. Special thanks to Frank Phillips along with the w I've been a customer for many years and every experience with the service department has been great. Special thanks to Frank Phillips along with the whole team. More

Excellent customer service, and courteous staff No push to sale, experienced staff, courteous staff , very knowledgable, fast and efficient service, friendliness employees, clean atmosphere, exce No push to sale, experienced staff, courteous staff , very knowledgable, fast and efficient service, friendliness employees, clean atmosphere, excellent management and variety of selections and good prices. More

Best car buying experience ever! Hands down! my purchase was fast, friendly and fun. Edward Twum made me feel comfortable and never rushed or pressured. It Felt like entering a new family. my purchase was fast, friendly and fun. Edward Twum made me feel comfortable and never rushed or pressured. It Felt like entering a new family. More

Super Great Experience Excellent experience overall...every level of the process...seamless...friendly and with the appearance of my best interest at heart...as a single wom Excellent experience overall...every level of the process...seamless...friendly and with the appearance of my best interest at heart...as a single woman i did not feel like i was being taken at vantage of...seemed sincere for my well being and finance More

Excellent Service Overall, my experience was excellent. I was able to purchase a car that I wanted to buy, and the whole process took around 1 hour. I will recommend th Overall, my experience was excellent. I was able to purchase a car that I wanted to buy, and the whole process took around 1 hour. I will recommend the store to all my friends and relatives. Thanks More

Best new car buying experience we have ever had in our lives After visiting another Mercedes dealership (where movies stars shop I suppose) and where, as my wife put it, "the salesman couldn't even be bothered t After visiting another Mercedes dealership (where movies stars shop I suppose) and where, as my wife put it, "the salesman couldn't even be bothered to get up out of his desk chair." we ended up at Downtown LA Mercedes.. We were referred by Costco and seriously had a great experience leasing 2 cars Buying/leasing a new car in this day and age has become such a miserable experience to many of us, we actually end up keeping cars longer because we hate the xxxx lies and games. My last experience with Mercedes arch rival from Bavaria was so bad it almost ended in fisticuffs. But, at Mercedes Downtown Los Angeles, the people were great, professional, and was a win-win for both parties; We got a decent deal and they leased two units this year, and possibly two units every three years for many year to come. I do wish the process had taken a shorter amount of time and I am mad at myself for not getting an AMG ...... this is no reflexion on the dealership though. I mean, we are getting high ticket items and no one involved wants there to be any mistakes. I am loving my c300, it feels much faster than it really is and it's a blast to drive and the Burmeister system is killer! The Mercedes app and remote start have absolutely impressed the xxxx out of me. Our salesman was very chill, relaxed, and helpful. We live in another state but we will be back for new cars in three years. K More

Rafael Gonzalez Great sales rep can make or break a sale. Rafael is a super hard working young man. He got it done and done quickly. Bruceharris Great sales rep can make or break a sale. Rafael is a super hard working young man. He got it done and done quickly. Bruceharris More

Recently wisit Was wery professional and quick service all my questions were answered in clear matter was wery please with that got updates on conditions of my car a Was wery professional and quick service all my questions were answered in clear matter was wery please with that got updates on conditions of my car and repair , may need to be done More

Great! Tino, is always very helpful and is a pleasure to work with. He is one of the main reasons I use Downtown Mercedes for my cars service. He is always a Tino, is always very helpful and is a pleasure to work with. He is one of the main reasons I use Downtown Mercedes for my cars service. He is always available. More