Mercedes-Benz of Los Angeles

No Disappointment at Downtown LA Motors BMZ Service Dept. Barry Murphy is the best service advisor I have ever dealt with. He is knowledgeable and always get the job done right. Complimentary carwash is very Barry Murphy is the best service advisor I have ever dealt with. He is knowledgeable and always get the job done right. Complimentary carwash is very nice! More

Excellent service from Steve It's first time visit downtown dealer where was near my office because my MB door needs to fix it. Steve Shields helped me a lot and provided excelle It's first time visit downtown dealer where was near my office because my MB door needs to fix it. Steve Shields helped me a lot and provided excellent client service for me. Thank you Steve again. More

Superior Service with a Smile and Thorough Explanation Juan Kim has been my Service Advisor for many years as multiple vehicles. The personal service that he offers is beyond compare. In addition, Manage Juan Kim has been my Service Advisor for many years as multiple vehicles. The personal service that he offers is beyond compare. In addition, Management is always visible and involved and I feel confident that when they advise that something needs repaired or replaced that it is in my best interest to follow their recommendations. More

Everyone was very friendly. It was truly a "Pleasure" having CalvinTran as my salesman he was very helpful to my son and I. I could not have had a better person to assist me. It was truly a "Pleasure" having CalvinTran as my salesman he was very helpful to my son and I. I could not have had a better person to assist me. More

Very Nice I drove in without an appointment, but without much of waiting to get the service done. Veronica was very helpful. Excellent service, very good job! I drove in without an appointment, but without much of waiting to get the service done. Veronica was very helpful. Excellent service, very good job! More

If you want a Land Rover, get a Benz Went to a lease return on my mother in law’s EVOQUE. To make a long story short, the salesman at LR tried to use their classic “carsalesman”. Is ther Went to a lease return on my mother in law’s EVOQUE. To make a long story short, the salesman at LR tried to use their classic “carsalesman”. Is there a school where they learn this?!! It was the most unpleasant experience possible for a car purchase. So we drove to DTLA Motors to browse around. First went to Porsche, Audi, then stopped at MBenz. As soon as we parked, Instantly we were greeted by a MB team member. We browsed for about 5 minutes uninterrupted until we came upon a GLC and had some questions. A gentleman named FRANK answered all questions. Possibly the nicest guy I’ve met in this industry. I I’ll refuse to call Frank a “car salesman”. He doesn’t deserve to be catergorized. That’s how nice, friendly and helpful he was. We left in the morning with a plan to get another LandRover, but instead drove home in a BENZ. It’s all FRANK’s fault! But we thank you! More

Great Service. Honest and straight forward. Rafael was about as good as one can hope for when dealing with car dealerships. He is very honest and went out of his way to make my buying experienc Rafael was about as good as one can hope for when dealing with car dealerships. He is very honest and went out of his way to make my buying experience a real pleasure. All paperwork was completed upon my arrival at the dealership and I was on my way home with my new Mercedes Metris in no time. (it was actually a 2016 with 774 miles on it) There is no doubt that I will recommend Mercedes Benz of downtown Los Angeles to any and all prospective buyers! More

Prompt service! As always, the Service Advisors are attentive, courteous, and knowledgeable. The service is also performed promptly and efficiently! I would definit As always, the Service Advisors are attentive, courteous, and knowledgeable. The service is also performed promptly and efficiently! I would definitely recommend DTLA Motors to my friends and family. More

Awesome Internet Sales Experience These guys are transparent and honest with internet sales, which is important when shopping for cars hundreds of miles away. Would definitely buy from These guys are transparent and honest with internet sales, which is important when shopping for cars hundreds of miles away. Would definitely buy from them again! More

Amazing customer service Once again, Jerry Dilanchiyan did an amazing job of handling my issue. I got a flat tire and within one hour I was on the road again. They replaced Once again, Jerry Dilanchiyan did an amazing job of handling my issue. I got a flat tire and within one hour I was on the road again. They replaced the tire washed my car and didn’t miss a beat. Again thank you Jerry More