Mercedes-Benz of Los Angeles

brought car in for service Extremely professional treatment - better than any other mercedes service I've dealt with before. I've had mercedes for twelve years and from four de Extremely professional treatment - better than any other mercedes service I've dealt with before. I've had mercedes for twelve years and from four dealerships. I'd come to you first next time. More

Excellent service! Very pleasant to work with. Kevin Kim was extremely professional and courteous! He made an often daunting task, very pleasant. I would highly recommend Kevin Kim and Downtown LA Kevin Kim was extremely professional and courteous! He made an often daunting task, very pleasant. I would highly recommend Kevin Kim and Downtown LA Motors, to anyone seeking a vehicle! This was our 4th Mercedes purchase, from Kevin Kim. We are loyal customers! More

Service department does a good job They always get it right and willing to help you even if its busy schedule. Ivan V is a great advisor, gets to the point and respectful person to deal They always get it right and willing to help you even if its busy schedule. Ivan V is a great advisor, gets to the point and respectful person to deal with. More

Awesome service at LA Motors It was a delightful experience purchasing my first Mercedes Benz from Habib Amla at downtown LA motors. Mr Habib Amla spent a lot of time and went t It was a delightful experience purchasing my first Mercedes Benz from Habib Amla at downtown LA motors. Mr Habib Amla spent a lot of time and went to extraordinary efforts to help me select the appropriate model and features. I am extremely happy with the car in the service I got More

NO GAMES Vehicle became available at market pricing and secured purchase from Derek Kim (Internet sales) and Craig Settles (Financing) I know I am NOT the onl Vehicle became available at market pricing and secured purchase from Derek Kim (Internet sales) and Craig Settles (Financing) I know I am NOT the only customer but I have felt like the only one with the time and attention they both have given me. I know many of us do not have normal people hours anymore but I am so impressed with top notch dedication. Thank you for making this such a pleasurable experience--I really never thought I would ever make a purchase from a dealer let alone a Mercedes dealer, they never once made me feel anything different because it was a Ford. KUDOS to the both of them for outstanding, upstanding and straight forward approach and service! I know it is often never heard or said so I hope I can make up for a few that don't express it. They addressed / responded to all of my other desires for customer package. I will have you know from my point of view its the small details that makes or breaks the deals. Do NOT hesitate--Not the typical dealer and they will prove to be one of the best. More

Service The service I receive was very good. Frank handle my request with utmost care and the young man greeted me immediately when I drove up. The service I receive was very good. Frank handle my request with utmost care and the young man greeted me immediately when I drove up. More

HORRIBLE CUSTOMER SERVICE AND SALES This company ran a credit report on me to approve me for a car without my permission! I was interested in a car and the website said fill out info and This company ran a credit report on me to approve me for a car without my permission! I was interested in a car and the website said fill out info and a rep from the dealership would then call to go over everything and verify that I would like to be pre-approved for the car. I never received a phone call and they just went ahead a ran my credit. Highly disappointed! Then when I called to complain the first manager I spoke with even said someone didn't follow procedure and ran my credit without contacting me first, then when I was transferred to a higher manager to see how to resolve the issue I was told they didn't do anything wrong and then they hung up on me! Very Rude! I have 2 Mercedes and will never do business with this dealership! More

Tino is always great Good dealership, get you in and out fast. Rental not always immediately available but when one was I was called to come back and pick up. Good dealership, get you in and out fast. Rental not always immediately available but when one was I was called to come back and pick up. More

My SLC300 Arthur Magsayo made assisted me with ordering my vehicle, as well as assisting me through the entire purchase process! Diego was the employee who hel Arthur Magsayo made assisted me with ordering my vehicle, as well as assisting me through the entire purchase process! Diego was the employee who helped set up my Navi/cell phone and showed me all of the special features on the car. He was absolutely wonderful!!!! More

Excellent Service - Proud MB Owner I am very satisfied with great customer service and professionalism I received from Downtown LA Motors, especially from Mr. Cash Yi. I can't thank hi I am very satisfied with great customer service and professionalism I received from Downtown LA Motors, especially from Mr. Cash Yi. I can't thank him enough and I am glad to be a new MB owner. More