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Mercedes-Benz of Long Beach - Service Center

Signal Hill, CA

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340 Reviews

340 Reviews of Mercedes-Benz of Long Beach - Service Center

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March 20, 2018

Total lack of communication I had my car in there several months ago for some unknown technical reason the service could not be completed. I was left sitting in the waiting room More

by John Ramirez
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept Mgr
Mar 26, 2018 -

Mercedes-Benz of Long Beach responded

Hello John, Thank you for taking the time to give us valuable feedback. It is our daily goal to provide out guests with world class service and sales experiences. We are very concerned with the level of customer services that you received and we would like to schedule a time for us to meet and work on resolving these issues with you. We've made several attempts to reach you, but have been unable to. Please contact us at your earliest convenience so we can find a solution that exceeds your expectations. Thank you, Management

April 29, 2017

Poor Service - Bait & Switch - Women Beware I took my Mercedes ML350 here for just an OIL CHANGE. The service rep told me it would only be $129. He than called me an hour later and said my veh More

by MB Woman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Cruz
May 12, 2015

Bad Service Worst service experience ever, overpriced and not satisfactory, misdiagnosed and mislead, could not recommend this dealership to anyone. Even after 3 More

by RJL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Narciso Orellana, MAY
December 23, 2013

I brought my SLK350 for a Service B. The staff here is really phenomenal. They go above-and-beyond the call of duty to assure that I had an exceptional experience. Everyone was friendly, helpful and pr More

by navyphysician
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julius Tantania
March 07, 2013

Mike did a great job. Saved me money on brakes another shop said I needed and showed me a rear tire that had 2 nails in it which could have created a safety issue. More

by Bterbo1
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mejorado
Apr 03, 2013 -

Mercedes-Benz of Long Beach responded

Thank you for leaving this review! Please come and see us again!

March 08, 2012

I NEED A KEY FAR A MERCEDES, THE CAR IS IN LONG BEACH, I LIVE IN VERMONT. THEY REFUSED TO HELP. COST ME $ 250 FOR LOCKSMITH. JIM PHELPS More

by phelpsar
Customer Service
Recommend Dealer
No
Employees Worked With
JONATHAN IN PARTS
Aug 15, 2012 -

Mercedes-Benz of Long Beach responded

We're sorry to hear that you had a negative experience with our service department. We'd love the opportunity to learn more about what happened. Please call our service manager at 888-262-0755.

November 20, 2011

I had an issue with my brakes and a brake shop quoted me a lot money to fix it. I called Alex at Mercedes Benz in Long Beach and he sceduled me to come in for a brake inspection. He got my brakes fixed f More

by Bterbo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Aug 15, 2012 -

Mercedes-Benz of Long Beach responded

Thanks for leaving your review! Please let us know if we can help you in the future!

May 11, 2011

I have purchased many Mercedes and taken my vehicles to many Mercedes dealerships, and never in my life was I so disappointed with the service and way I was treated by a dealership. Mercedes Benz of Long More

by konajack
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Flores & Jose Duran
Aug 15, 2012 -

Mercedes-Benz of Long Beach responded

We're sorry to hear that you had a negative experience with our service department. We'd love the opportunity to learn more about what happened. Please call our service manager at 888-262-0755.

February 01, 2011

Thieves. They attempted to not honor an extended warranty they sold me. It covered the Command unit, Navigation, Audio System, etc. When the command display stopped turning on, they wanted to charge me in More

by petdrb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cesar Romo
Aug 15, 2012 -

Mercedes-Benz of Long Beach responded

We're sorry to hear that you had a negative experience with our service department. We'd love the opportunity to learn more about what happened. Please call our service manager at 888-262-0755.

April 07, 2009

I lost my car key and went to the parts department at Mercedes Benz of Long Beach to order a new key. I selected Mercedes Benz of Long Beach because it was my closest dealer and I assumed prices would b More

by vlb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't know
Aug 15, 2012 -

Mercedes-Benz of Long Beach responded

We regret to hear that you had a less than perfect experience Mercedes Benz of Long Beach. We'd love the opportunity to learn more about what happened. Please call general manager at 888-258-9435.

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