Mercedes-Benz of Littleton

The service was excellent. Todd Romero understood my needs and the time constraints and had everything ready for me once I decided on the vehicle. Todd Romero understood my needs and the time constraints and had everything ready for me once I decided on the vehicle. More

- I liked Jordan, he was easy to work with. ..untili I asked him where my charging cables were, and he tried to tell me my EQE doesn't come with charging cables. I had to look it up on the Merc ..untili I asked him where my charging cables were, and he tried to tell me my EQE doesn't come with charging cables. I had to look it up on the Mercedes Benz website and show him charging cables came with all electric mercedes. If I hadn't caught the mistake and threatened to walk out, he would have sent me home with no way to charge my EQE. That is very uncool. Jordan is also a newer salesman, so perhaps he was just being instructed by his supervisor to not include the charging cables. Either way, some trust was lost. I couldn't help but think, what else are they supposed to give me that I didn't catch? -With regards to sitting down with the finance department, there were a couple of things I found ridiculous. They tried to sell me window tinting, but couldn't provide any documentation about the window tinting product. I'm not one to just give a business $550 without having some kind of documentation of what I'm buying. Also, there's a clause in the paperwork that if Mercedes HQ doesn't accept my lease deal, I will have to pay them $150 a day and for each mile that I drove the car until I returned it to them. That is ridiculous! I'm either approved or not improved. In the end, Zander (management) did whatever he needed to do so I wouldn't walk out on the deal, so that I appreciate... However none of these things should have happened in the first place. More

Very good service at the service center Clean waiting room Clean bathroom Very happy with all room Clean bathroom Very happy with all More

Louie is responsive, honest and an exceptional consultant. He made sure we were happy with our purchase! consultant. He made sure we were happy with our purchase! More

Had a new battery installed and the technician said he had reprogrammed my settings. After getting home I found the top would not retract and my radio cid not work. The radio showed a setting that needed had reprogrammed my settings. After getting home I found the top would not retract and my radio cid not work. The radio showed a setting that needed to be done. Also the clock had the wrong time. More

Love their service department. JEROME IS AMAZINGGGG and so is the rest of the service staff JEROME IS AMAZINGGGG and so is the rest of the service staff More

Loaner car was not clean inside or out, and had no windshield wiper fluid. Mentioned this when I dropped off car. Car had 1/2 tank of gas, and I was asked to bring it back with same amount. Send cars windshield wiper fluid. Mentioned this when I dropped off car. Car had 1/2 tank of gas, and I was asked to bring it back with same amount. Send cars out with a full tank of gas! Easier to refill. More

Great communication and follow up. The video explanation was absolutely terrific and helpful. Speedy service. The video explanation was absolutely terrific and helpful. Speedy service. More

I brought my car in to have squeaky brakes looked at, after returning the car the brakes are still squeaking after returning the car the brakes are still squeaking More

Very easy to schedule service with them, and quick diagnostic. The team here does a great job resolving issues the first time I raise them, and they are friendly diagnostic. The team here does a great job resolving issues the first time I raise them, and they are friendly More