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Mercedes-Benz of Little Silver - Service Center
Little Silver, NJ
57 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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57 Reviews of Mercedes-Benz of Little Silver - Service Center
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August 12, 2015
Hire a Sensitivity Trainer Service staff is unprofessional, referring to patrons as Hon, Dear, and Damsel in Distress, dripping with sarcasm. Condescending, unable to accept acc Service staff is unprofessional, referring to patrons as Hon, Dear, and Damsel in Distress, dripping with sarcasm. Condescending, unable to accept accountability or be transparent (apparently only Mercedes can de-code the car's messaging system), the service staff needs an overhaul, and sensitivity training (I hope supervisors aren't referring to direct reports in this manner-- its an exposure too). A Mercedes C400 with less than 3500 miles, two recalls, and multiple service visits, Its important to trust your service team. And when you don't, it makes a new model like this, worthless and unreliable, as I've experienced. I won't be keeping my Mercedes. After less than 3500 miles, its far too uncomfortable to drive, and high maintenance for me to rely on, and worse, I simply don't believe the car is safe. And safety has to come first. More
by JLFair
Employees Worked With
Other Employees :
make sure you bring a lawyer to pick up your errant car. The reception mandates you sign a packet of papers without reading them (let alone tamper with the packet). , Terry Beck, Dennis Opperman
March 02, 2015
The best sales and service I have owned many cars but after I owned a car form Contemporary Motor Cars I would never go back to another dealer. The treatment is first class and I have owned many cars but after I owned a car form Contemporary Motor Cars I would never go back to another dealer. The treatment is first class and they always have my best interest at heart. The service is awesome from the Ryan, the person that greets you, to the Manager John. I am always very pleased with my service and thankful that I am treated so well. I am always well informed of what has to be done with my car and the cost in advance so I feel comfortable. This is a great place... More
by validcopy
Employees Worked With
Ryan, John Kellner, Eric Jastram
February 21, 2015
Spectacular service I have been extremely pleased with the quality of the service department and their very prompt follow up is tremendous. I would highly recommend Conte I have been extremely pleased with the quality of the service department and their very prompt follow up is tremendous. I would highly recommend Contemporary. More
by SHU
Employees Worked With
John Kellner, Michael Taylor
September 19, 2012
Dennis kept me informed the entire transaction. The car was ready when promised and the price was fair. The work was completed correctly and I will recommend everyone to go there. was ready when promised and the price was fair. The work was completed correctly and I will recommend everyone to go there. More
by billhogan792
Employees Worked With
Dennis Opperman, Dennis Opperman
November 11, 2011
The brake fluid line was damaged by Contemporary Motor on my ML320 while in possession of my vehicle to service the cruise control safety recall. The problem was only brought to our attention after the crui my ML320 while in possession of my vehicle to service the cruise control safety recall. The problem was only brought to our attention after the cruise control job had been completed. Since Contemporary failed to admit any responsibility for the damaged line, we decided to take the vehicle elsewhere. We ultimately paid $350 to repair the damage incurred in their garage. Contemporary intended to charge us $2,000 to fix the problem, which was only pointed out to us after Contemporary completed the cruise control recall work. Eventually, when the car was returned to us, brake fluid was streaming from the pipeline. In the days to follow, I spoke with their Service Manager several times. At first, the Service Manager stated the leak was the result of corrosion to the underside of the vehicle, and was present before we gave the car to Contemporary. But when we gave the car to Contemporary, there was no brake problem and no oil leak. In fact, on that day we drove the vehicle 12 miles from our house to their facility, stopping at least 10 times for traffic lights, and at no point encountered a problem with the brakes. Moreover, there were no warning lights on the vehicle indicating any issue with the brake system. After several phone conversations, the Service Manager finally admitted that the leak only started AFTER the vehicle had been brought into their garage. I managed to extract this admission from him only after his story had changed multiple times, and after I had told him that I had walked around the facility grounds to search for a pool of fluid in your valet area and failed to find one on that day! Needless to say, we were disappointed with the way in which this situation was handled by Contemporary Motors. We expected a much higher level of customer service from a company dealing premium Mercedes automobiles. I wrote a letter to the President of the company complaining about the situation and asked for refunds on the repair cost, no reply from the company. Not recommend to do business with them at all. More
by ssvc888
Employees Worked With
TERRY AND MICHAEL
August 23, 2005
Excellent no pressure Sales Department, they treat you better than family no matter what class you buy. Superior Service Department - they get it right the first time every time. Have been their customer better than family no matter what class you buy. Superior Service Department - they get it right the first time every time. Have been their customer for 8 years and can't wait to get my third car from them next year. I wouldn't buy any other make nor buy from any other dealer because of the way we and our cars are treated here. The service department has the best advisor I've dealt with in 35 years of buying new cars. More
by ddoone
Employees Worked With
Jeff Charig, sales. John Kellner, service., John Kellner
October 13, 2003
Dealership lacks proper service writers & work does not get done as requested. Sales is okay, as long as you do your homework on the best price available and present that to them - otherwise you'll ov not get done as requested. Sales is okay, as long as you do your homework on the best price available and present that to them - otherwise you'll overpay. More
by topsail59
