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Mercedes-Benz of Little Silver - Service Center
Little Silver, NJ
26 Reviews
26 Reviews of Mercedes-Benz of Little Silver - Service Center
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April 13, 2020
I find it necessary and very well deserved to write a review on John Kellner. I’ve been a customer at Contemporary Motor Cars for years and for the past 6+ years I’ve had John as my service advisor. John review on John Kellner. I’ve been a customer at Contemporary Motor Cars for years and for the past 6+ years I’ve had John as my service advisor. John is personable, friendly, professional, trust worthy, knowledgeable and always goes above and beyond to meet my needs. He makes an effort to maintain contact with me whenever my car is there for service and he also takes the time to listen to my concerns and does his best to address any issues in a timely manner. John is one of the reasons I continue to return to Contemporary Motor cars. More
by Jlmerola
Employees Worked With
John Kellner
August 28, 2019
This dealership has been caught red handed. The following is a short summary of how Contemporary Motor Cars Inc, a Mercedes Benz Dealership in Little Silver NJ went to great lengths to attempt t The following is a short summary of how Contemporary Motor Cars Inc, a Mercedes Benz Dealership in Little Silver NJ went to great lengths to attempt to have me pay over $12,000 for a new transmission. This is after requesting a simple program that was originally quoted as being $330 for a few hours labor in early April of this year 2019. My vehicle is an ML63 and was in perfect condition before leaving it with the dealership to have the transmission control module re programmed. Thousands of dollars out of pocket and months later they gave me back an ML63 that was no longer drivable. I was told by Contemporary Motor Car that they would need to replace the entire transmission and I would need to pay for all associated parts if I wanted my ML63 to be operational again. I am forced to take the ML63 vehicle from CMC and at this point the vehicle is not functional and cannot be driven as the transmission is not operating and will not change gears anymore. I was given documentation from CMC that stated in full detail, exactly what they found that fully justified replacing an entire transmission, such as bolts that had come out of the valve body and a steel check ball that they also claimed had come from inside the valve body. I took photos and video at the dealership after asking permission and will be posting on a soon to be released blog that shares the full story. Terry Beck is the supervising service manager and I had a meeting with him and Steven Jung (service advisor) that lasted over an hour at the dealership on the 22nd of May around 430pm. Terry Beck and Steven Jung both agreed in this meeting that they had returned my ML63 back to me and the vehicle was not drivable. At the end of our meeting, Terry, said "I'm appalled at where we are right now" Terry told me that he use to be in the shop before you came into the service and he stated "the integrity that I have, I'm not liking what I hear" Terry also said, "Let me look into this and get back with you so we can successfully resolve this and get your car back on the road" Several weeks had passed by since I met with Terry and Steve and not a single person from CMC had attempted to contact me with any help. This was an email from Terry Beck still insisting on me paying for the repairs that were never needed. Terry underlined the words THIS IS MY LAST EMAIL to make it clear what his intentions were. This was how I was treated!!!!!! Terry Beck #####@cmcbenz.com, Tue, July 16, 6:09AM Mr. Trent We are waiting for your decision on moving forward with the repairs on your vehicle, this is my last email. Terry Beck As I said, I was given documentation from CMC that stated in full. Detailing exactly what they found that fully justified over $12,000 in work. Such as bolts that had come out of the valve body and a steel check ball that they also claimed had come from inside the valve body. These statements were later found to be untrue and 100% fabricated. These details were uncovered through an inspection and removal of the parts in question by another transmission company. This was all documented and reported. It was even confirmed that none of the parts I paid CMC to put into the vehicle (ie replacement of valve body) had actually been done and this was all verified in writing and I have photos. I actually paid money to CMC for labor that they claimed to have done and they gave me a report in writing, but never actually did the work. None of the parts CMC claimed to have been missing from the original valve body (Which they documented in writing) were actually missing. The original valve body and transmission were in perfect condition. I paid the new transmission company to reprogram the same made transmission control module for the cost of $200. This ML63 never had anything wrong and drove perfectly. When faced with bad service, unfair policy or corporate indifference, most people these days will publish a negative review, which I fully understand. When that same company are caught engaging in deceptive practices, making misleading statements and are ultimately caught red handed, it's time to release it on every social media platform available, such as blogs and YouTube channels that identify with these kind of predatory business practices. I tried emailing the general manager and several other people at Contemporary over the months and not a single person responded. I did speak with Mercedes Benz USA and gave them dozens of documents to prove what had happen and they were horrified. Needless to say, I am taking the steps to fully expose this in every way possible to let people know not to do business with Contemporary Motor Cars Inc. More
by JT
August 06, 2019
Mercedes e class service Anthony is great at what he does he always finds and fixes what ever I bring my car in for from this car to all my other cars he is great service. I r Anthony is great at what he does he always finds and fixes what ever I bring my car in for from this car to all my other cars he is great service. I recommend everyone going to Them for service More
by Stacyrin
Employees Worked With
Anthony Molfino
July 10, 2019
Amazing Customer Service At 515 PM or closing time for most service departments, the right front tire on my car blew out, fortunately my tires are run flats so I knew I could At 515 PM or closing time for most service departments, the right front tire on my car blew out, fortunately my tires are run flats so I knew I could travel a few more miles. I was on my way to an important meeting. In a panic I went to Contemporary Motors and found my service advisor Anthony Molfino hoping for a loaner, but instead he took my car in the shop, found someone willing to stay past hours and put on a brand new tire and have me out in less than an hour. What a relieve, what customer service. Bravo Anthony ! Wayne M Whitman More
by Wayne M Whitman
Employees Worked With
Anthony Molfino
March 23, 2018
My interaction with Anthony Molfino Anthony has been servicing my S class MB and my prior E class for ten years. His service is top notch because of his professionalism, automotive know Anthony has been servicing my S class MB and my prior E class for ten years. His service is top notch because of his professionalism, automotive knowledge and attention to detail. If you are getting your MB serviced at Contemporary. He is the Service Advisor I would recommend. More
by bill obrien
Employees Worked With
Anthony Molfino
September 08, 2017
Consistently Superior Service Since I purchased my Mercedes from Contemporary Motors, Denis has consistently provided outstanding customer service. He has delivered "Mercedes "leve Since I purchased my Mercedes from Contemporary Motors, Denis has consistently provided outstanding customer service. He has delivered "Mercedes "level" quality while keeping the customer as his primary focus. More
by Monmouth Reviewer
Employees Worked With
Dennis Opperman
June 08, 2017
Great Service! I'm very pleased with my service interactions with Contemporary Motors. I have owned 3 Mercedes a 1999 SL500, 2001 SL500, and most recently my 2014 S I'm very pleased with my service interactions with Contemporary Motors. I have owned 3 Mercedes a 1999 SL500, 2001 SL500, and most recently my 2014 SL500. I live far from Contemporary and have received service at Millenium in Bridgewater, Open Road, Prestige Motors, and Contemporary Motors. Contemporary provides the best service by far, so I drive down there to get it serviced. Prestige Motors on Rt 17 was the worst. I bought my most recent SL550 through Prestige Motors. It was a lease return from my friend and we thought we needed to do the transfer at the dealer he bought the car from. I paid extra to Prestige to certify the car. Prestige told me the cost of extending the Mercedes Warranty would be 18% higher if I didn't do it at the time of the sale. I later found out this was a lie. The fee is 15% if I extend more than 30 days after the sale. I did not buy the extension from Prestige. I went to Contemporary and found that I had 30 days to extend the warranty with no penalty and so I bought it from Contemporary. My service advisor is Dennis...great guy. Their finance and lease specialist, Joanmarie Iannuzzelli is great to deal with and honest. More
by Richard Hoynes
March 23, 2017
Outstanding From scheduling to quality work to reasonable pricing -- they are the total package The car is retuned clean they are very professional. Recommend t From scheduling to quality work to reasonable pricing -- they are the total package The car is retuned clean they are very professional. Recommend them highly More
by Dr Bob
March 03, 2016
Best Service department in NJ Recently had my car serviced at Contemporary and being in the business they are truly one of the best. They certainly know about customer service. Recently had my car serviced at Contemporary and being in the business they are truly one of the best. They certainly know about customer service. More
by Lynn Devine
Employees Worked With
August 12, 2015
Hire a Sensitivity Trainer Service staff is unprofessional, referring to patrons as Hon, Dear, and Damsel in Distress, dripping with sarcasm. Condescending, unable to accept acc Service staff is unprofessional, referring to patrons as Hon, Dear, and Damsel in Distress, dripping with sarcasm. Condescending, unable to accept accountability or be transparent (apparently only Mercedes can de-code the car's messaging system), the service staff needs an overhaul, and sensitivity training (I hope supervisors aren't referring to direct reports in this manner-- its an exposure too). A Mercedes C400 with less than 3500 miles, two recalls, and multiple service visits, Its important to trust your service team. And when you don't, it makes a new model like this, worthless and unreliable, as I've experienced. I won't be keeping my Mercedes. After less than 3500 miles, its far too uncomfortable to drive, and high maintenance for me to rely on, and worse, I simply don't believe the car is safe. And safety has to come first. More
by JLFair
Employees Worked With
Other Employees :
make sure you bring a lawyer to pick up your errant car. The reception mandates you sign a packet of papers without reading them (let alone tamper with the packet). , Terry Beck, Dennis Opperman
