Mercedes-Benz of Little Silver - Service Center

Typical used car dealer practices. Lots of stories and excuses but never the truth. There are plenty of car dealerships that will overcharge you; please try another one; theses people Lots of stories and excuses but never the truth. There are plenty of car dealerships that will overcharge you; please try another one; theses people aren't worth the aggravation. It take me a great deal of work to get an answer as to what happened to my car. The story kept changing and when I would point out that their story was inaccurate they'd just lie and make up a new story. More

Expensive and poor quality work. They charge you a fortune and then lie about what they did. They are NOT to be trusted. They charge you a fortune and then lie about what they did. They are NOT to be trusted. More

I had the VERY BEST customer service experience today thanks to Dondi, Service Manager at Contemporary Motor Cars of Little Silver, NJ! While the service at this dealership is always good and friendly, thanks to Dondi, Service Manager at Contemporary Motor Cars of Little Silver, NJ! While the service at this dealership is always good and friendly, Dondi went out of his way to rectify what had the potential to escalate to a larger problem. He took charge; prioritized, while paying attention to the fine details and I couldn't be more impressed! Thank you sir! Consider me a very grateful, loyal customer. More

I rate Robert Murath, the Service Advisor, and his staff as one of the best. I brought my C-Class C300W4 vehicle for major service. They not only did the service in a timely manner, they also proactively as one of the best. I brought my C-Class C300W4 vehicle for major service. They not only did the service in a timely manner, they also proactively discovered and repaired the defects found during the service. Robert is very pleasant person, knows his business and has excellent manners in dealing with customers. More

I would definitely recommend Dennis Opperman as a service advisor. He is customer focused, respectful, responsive, and very nice to deal with. I own 2 Mercedes, a 2001 SL500 and a 2014 SL550. I did not bu advisor. He is customer focused, respectful, responsive, and very nice to deal with. I own 2 Mercedes, a 2001 SL500 and a 2014 SL550. I did not buy either car at Contemporary. The service was so good that when I bought the 2014 SL550, I went to Contemporary to buy the extended warranty. Surprisingly, the Mercedes extended Warranty did not cover my massage seats. Not sure why that was, but Dennis Warrantied the parts. He is always a pleasure to deal with. I drive an hour to have my cars sericed, even though there is a dealer closer to me. More

Michael Deusch is the best Mercedes host from coast to coast. Michele's world class expertise, and professional customer service exemplifies what it means to choose a Mercedes Bendz. Michale guided me thr coast. Michele's world class expertise, and professional customer service exemplifies what it means to choose a Mercedes Bendz. Michale guided me through properly servicing my Mercedes for 10 years in NJ as though I truly was part of a Mercedes Bendz family. Michale further went above and beyond by helping to guide me in receiving the proper service after encountering an issue with Mercedes Bendz of Eugene OR. Thank you Michale not only your expert customer service, but also for your compassionate dedication to the Mercedes Bendz family. More

Dennis fully understood and appreciated my concerns. Then quickly grasped the scope of what needed to be done and got it done in a timely and effective manner. Frequent updates on job progress. Overall very quickly grasped the scope of what needed to be done and got it done in a timely and effective manner. Frequent updates on job progress. Overall very professional. All of that supported by a congenial attitude. More

I would like to congratulate MBUSA for the outstanding and exceptional customer service that you showed every single time. Your dealership Contemporary Mercedes in Little Silver, NJ showed me and my fa and exceptional customer service that you showed every single time. Your dealership Contemporary Mercedes in Little Silver, NJ showed me and my family outstanding level of customer service while dealing with my car issue. I appreciate the dealership and their number “1” service advisor Michael Deusch for his dedication/commitment and the above and beyond customer service he provides. Thank you very much. Keep up the good work! Best Regards Joselito Juan More