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Mercedes-Benz of Little Silver
Little Silver, NJ
375 Reviews
Welcome To Mercedes-Benz of Little Silver - Your Local New Jersey Mercedes-Benz Dealer
Our team has been serving our Mercedes Benz and Sprinter of Little Silver customers for over 48 years in the same location in Little Silver, NJ and Tri-State Area. Understanding that Mercedes Benz of Little Silver and the McGovern Auto Groups customers are the most important part of our business, we thank you for choosing Mercedes Benz of Little Silver for your automotive needs.
Being a family-owned dealership group, we have created a workplace where our employees take the utmost pride in the service we provide. Here at Mercedes Benz of Little Silver, you will interact with people who care about how you are treated and will provide the best experience whether you are here to buy, fix, or maintain your vehicle. We truly want to make this the one stop destination for your Mercedes Benz and Sprinter.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 375 reviews
November 11, 2011
The brake fluid line was damaged by Contemporary Motor on my ML320 while in possession of my vehicle to service the cruise control safety recall. The problem was only brought to our attention after the crui my ML320 while in possession of my vehicle to service the cruise control safety recall. The problem was only brought to our attention after the cruise control job had been completed. Since Contemporary failed to admit any responsibility for the damaged line, we decided to take the vehicle elsewhere. We ultimately paid $350 to repair the damage incurred in their garage. Contemporary intended to charge us $2,000 to fix the problem, which was only pointed out to us after Contemporary completed the cruise control recall work. Eventually, when the car was returned to us, brake fluid was streaming from the pipeline. In the days to follow, I spoke with their Service Manager several times. At first, the Service Manager stated the leak was the result of corrosion to the underside of the vehicle, and was present before we gave the car to Contemporary. But when we gave the car to Contemporary, there was no brake problem and no oil leak. In fact, on that day we drove the vehicle 12 miles from our house to their facility, stopping at least 10 times for traffic lights, and at no point encountered a problem with the brakes. Moreover, there were no warning lights on the vehicle indicating any issue with the brake system. After several phone conversations, the Service Manager finally admitted that the leak only started AFTER the vehicle had been brought into their garage. I managed to extract this admission from him only after his story had changed multiple times, and after I had told him that I had walked around the facility grounds to search for a pool of fluid in your valet area and failed to find one on that day! Needless to say, we were disappointed with the way in which this situation was handled by Contemporary Motors. We expected a much higher level of customer service from a company dealing premium Mercedes automobiles. I wrote a letter to the President of the company complaining about the situation and asked for refunds on the repair cost, no reply from the company. Not recommend to do business with them at all. More
by ssvc888
Employees Worked With
TERRY AND MICHAEL
April 23, 2009
Let's just say when you are told to call a sales person instead of THEM calling you, you know you are in for a bad experience. After playing around with this associate for a few days, they told me to call instead of THEM calling you, you know you are in for a bad experience. After playing around with this associate for a few days, they told me to call them the next day. When I did, they didn't know who I was and told me they had the day off....EXACTLY, that is why they provided me with their prsonal cell phone number and why I called them! But they forgot that less than 24 hrs after speaking to me! Anyway, after telling them my price point, they proceeded to try to find me cars in the wrong color which were much more than I wanted to spend. My last conversation with them eneded with them telling me to call them AGAIN on the following day when they were back in the office. When I didn't call them, that was the last I heard of them!! Still waiting for that call-back, although I really don't need it since I went and purchased my vehicle from Freehold, who is a dealership that values their business! All I can really say to this dealership is thanks for wasting my time on the phone and via e-mails! You missed out on a $40K sale! More
by mc2cali
Employees Worked With
Internet Sales
August 23, 2005
Excellent no pressure Sales Department, they treat you better than family no matter what class you buy. Superior Service Department - they get it right the first time every time. Have been their customer better than family no matter what class you buy. Superior Service Department - they get it right the first time every time. Have been their customer for 8 years and can't wait to get my third car from them next year. I wouldn't buy any other make nor buy from any other dealer because of the way we and our cars are treated here. The service department has the best advisor I've dealt with in 35 years of buying new cars. More
by ddoone
Employees Worked With
Jeff Charig, sales. John Kellner, service., John Kellner
January 08, 2004
The best Mercedes Dealership in the area ; we have purchased 5 cars from them in last 14 years. Sales and service are top notch. They treat us like family; the warmth and friendliness are unmatched. purchased 5 cars from them in last 14 years. Sales and service are top notch. They treat us like family; the warmth and friendliness are unmatched. More
by vsailam
October 13, 2003
Dealership lacks proper service writers & work does not get done as requested. Sales is okay, as long as you do your homework on the best price available and present that to them - otherwise you'll ov not get done as requested. Sales is okay, as long as you do your homework on the best price available and present that to them - otherwise you'll overpay. More
by topsail59
