Mercedes-Benz of Little Silver

Every thing was good at Contemporary Guy was my service coordinator and always does a good job in advising me what I need to do service wise coordinator and always does a good job in advising me what I need to do service wise More

William was the most professional truck salesman I have ever dealt with. He represents your team very well. ever dealt with. He represents your team very well. More

Mr Guy is very professional and got job done in timely manner truly appreciate people like him that take my time serious manner truly appreciate people like him that take my time serious More

Drop off easy and efficient. Service advisor (Steve) was absolutely focused on what was best for me. Great customer experience. Service advisor (Steve) was absolutely focused on what was best for me. Great customer experience. More

Patrick and Hans were the BEST, always returned by numerous texts, emails and phone calls. Delivered the exact car that I wanted and could not find anywhere in North or South Carolina. Car was in M numerous texts, emails and phone calls. Delivered the exact car that I wanted and could not find anywhere in North or South Carolina. Car was in MINT condition and made the buying experience so much easier than going to a big- box dealership. Was worried about what I would get being in North Carolina and the dealership was in New Jersey but was well worth the experience. The packet of documents for the transfer of the title could not gone any smoother. I needs a North Carolina-specific, e-mail it to them this morning and in 15 minutes had it signed, etc.HIGHLY rated from quality of the vehicle, the fair market of my trade-in and customer service, even got calls from Patrick on his day off. More

Mercedes of Little Silver NJ . Great car dealership They went over and above to make the car buying experience exceptional. Salesman were very professional made the buyer very com Great car dealership They went over and above to make the car buying experience exceptional. Salesman were very professional made the buyer very comfortable worked out everything to make the buying experience a highly enjoyable one. The car was brought up to the showroom where they went over all the operations of the vehicle ! Car looked amazing stunning would be the correct word for it. Thanks for such a professional staff always put the buyer first. More

I recently took my 2019 E63S Wagon here for repairs due to some fault codes and performance concerns. Given my well regarded, platinum-level Fidelity warranty, and previous excellent experiences with other to some fault codes and performance concerns. Given my well regarded, platinum-level Fidelity warranty, and previous excellent experiences with other mid to high-end dealerships (Mazda, MINI & BMW), I anticipated a straightforward and high-quality service experience. Unfortunately, my expectations were far from met. The initial interaction with my Service Advisor (SA) set an unusually negative tone. Immediately, I was greeted with dismissive comments about my warranty coverage ("Fidelity warranty doesn’t cover anything") and condescending remarks about my vehicle's age and mileage - this despite my vehicle being a well maintained and relatively new Mercedes with just 60k miles. Throughout the week-long ordeal, communication was virtually non-existent unless proactively initiated by me. When updates were provided, they were often incomplete, unclear, or delivered in a condescending manner. Specific points of frustration included: - No proactive communication or status updates from the dealership. I repeatedly had to contact the SA for basic information. - Misleading or incomplete information regarding warranty coverage. Fidelity, known for typically smooth warranty processes, offered to cover only a portion of the necessary repairs. The dealership’s explanation and handling of this matter were unclear and unsatisfactory. - An unclear and confusing diagnostic process, including receipt of a blank video intended as an inspection summary. - Difficulties in reaching the SA or anyone at the dealership when my SA was unavailable, with calls and texts frequently going unanswered. After deciding that the dealership’s quoted repairs were prohibitively expensive (and seemingly inflated beyond Fidelity’s approved coverage), I chose to retrieve my vehicle and seek repairs elsewhere. Regrettably, even this process was far from trouble-free. Upon collection, I discovered new damage - a noticeable scratch on the passenger window trim that was not present when I brought the car in. The SA's response to this concern was dismissive, and despite assurances that a manager would follow up, no such communication occurred. Diagnostic charges totaling $850, delays in collecting the car, and the car left parked blocking other customers just soured the experience further. The only positive aspect of the experience was that I was provided with a loaner vehicle, which is standard practice for service at this level but still appreciated. Overall, this was the worst service experience I've encountered across multiple automotive brands. For a premium brand like Mercedes-Benz, this level of customer care - particularly the poor communication, dismissive attitudes, and mishandled processes - is completely unacceptable. I strongly recommend seeking service elsewhere unless significant improvements are made. More

Bob has been our Service Advisor for over close to a quarter of a century. Besides Mercedes we have other luxury vehicles. However, in our experience with all the Service Advisors no one comes close to quarter of a century. Besides Mercedes we have other luxury vehicles. However, in our experience with all the Service Advisors no one comes close to Bob for Knowledge and Personality. More

Service advisor Michael was very knowledgeable and he was going through every item in a detailed manner. going through every item in a detailed manner. More