Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Little Rock - Service Center
Little Rock, AR
737 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
737 Reviews of Mercedes-Benz of Little Rock - Service Center
Sort by
July 17, 2018
Everything is great except lack of loaner cars! I was in for service. No loaner car available. This is very important to me to have a vehicle at all times. I bought a new vehicle. The windshie I was in for service. No loaner car available. This is very important to me to have a vehicle at all times. I bought a new vehicle. The windshield was cracked with less than 500 miles on it. When I brought it in to be replaced, there was no loaner car available. This is one of the reasons I have continued to buy Mercedes vehicles and I am on my 5th Mercedes from your dealership. I am very disappointed not getting a loaner car. Can your policy be changed in order to have more loaners available? All of the people I have dealt with in service, finance, sales and management are awesome! They couldn't be any better! They deserve the highest rating! My reason for visit is both sales and service. More
by LADYBUG
Verified CustomerEmployees Worked With
Joey Sullivan, Steve Roscoe, Carey Gavito, Allen Blair
July 16, 2018
amazing customer service THIS astounding dealership deserve a reward! I was sold a pickle from another place of business! Stephen my service guy helped me with all of the dama THIS astounding dealership deserve a reward! I was sold a pickle from another place of business! Stephen my service guy helped me with all of the damages and reported them with the cost immediately as well as kept in contact with me the whole time. he suggested I do a trade and that he has the best team so he referred me to fran and Jerrold who are the perfect salesmen! Fran went above and beyond to the point I have family members wanting to buy from him personally. I also would like to thank david and carey of the management team they took all of my problems away! I wish every dealer would take the time to educate and help their customers just as they did.! I wish I could buy all of them lunch! please visit them today they will make the process painless I should have went with them first! I was blessed to find them ! thank you you all ! More
by Drew02022018
Employees Worked With
Other Employees :
Francesco Havas, David Wheeler, Carey Gavito
July 15, 2018
Smooth Every went very smoothly; loaner car was waiting. Work was completed on time. Car was clean when I picked it up. Josh called me when he said he would Every went very smoothly; loaner car was waiting. Work was completed on time. Car was clean when I picked it up. Josh called me when he said he would to inform me of what was going on. More
by powdersmoke
Employees Worked With
Josh
July 14, 2018
Service Great service and very friendly from service technician Josh. He did took great pains to explain in detail every part of the work performed and pat Great service and very friendly from service technician Josh. He did took great pains to explain in detail every part of the work performed and patiently answered all my concerns More
by KLAUSW
Employees Worked With
Josh
July 13, 2018
Efficient Timely, efficient, thorough. I appreciated Mr Robinson’s honesty and concern. He was very helpful and knowledgeable in answering my questions. He was Timely, efficient, thorough. I appreciated Mr Robinson’s honesty and concern. He was very helpful and knowledgeable in answering my questions. He was also very respectful of my time More
by DBKOEN88
Employees Worked With
Stephen Robinson
July 12, 2018
Long term I have a long term relationship with this dealership and they have always treated me fairly. I have known some of them for 40 years. I have a long term relationship with this dealership and they have always treated me fairly. I have known some of them for 40 years. More
by lrpl
Employees Worked With
Paul Donahue, Steve Roscoe, Allen Blair
July 11, 2018
Service A Good loaner car, my car did spend the night but that was ok, all services were completed, Front desk was helpful with the loan car. Kym was informati Good loaner car, my car did spend the night but that was ok, all services were completed, Front desk was helpful with the loan car. Kym was informative. More
by cathyjanebell
Employees Worked With
Kym Phillips
July 11, 2018
Service Review Upon Request The work performed was/is required by MB. As far as I know, all was performed according to MB guidelines and was accurate. Basically satisfied. The work performed was/is required by MB. As far as I know, all was performed according to MB guidelines and was accurate. Basically satisfied. More
by cmnjenewman
Employees Worked With
Allen Blair
July 10, 2018
Service Experience Service was excellent as always. The professional are very knowledgeable, friendly, and very professional. They will explain everything to the individ Service was excellent as always. The professional are very knowledgeable, friendly, and very professional. They will explain everything to the individual about what service is being provided. More
by DOROTHYRP
Employees Worked With
Steve Roscoe
July 10, 2018
Worst Service My vehicle has two recalls. I called to schedule the repairs and was asked to have my vehicle there yesterday at 7:30. I was in line at 7:15. Havi My vehicle has two recalls. I called to schedule the repairs and was asked to have my vehicle there yesterday at 7:30. I was in line at 7:15. Having been told the work would take several hours I accepted the loaner vehicle. At 12:30 Josh called to tell me I could come get my car. The repair parts had to be ordered. I said to him, “my vehicle has been there all morning and nothing was done to it?” With a hateful tone he told me he had just got to my vehicle. I don’t understand why you would give me a service time knowing the repairs which were needed and not order the parts in advance. A total waste of my time. Poor service and attitude. The two gentlemen who assisted me when I returned to pick up my Mercedes were very kind and efficient. I have owned several BMWs and Lexus, with no recalls and always excellent service. More
by Neveragain
Employees Worked With
Josh
