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Mercedes-Benz of Little Rock - Service Center
Little Rock, AR
715 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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715 Reviews of Mercedes-Benz of Little Rock - Service Center
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July 15, 2018
Smooth Every went very smoothly; loaner car was waiting. Work was completed on time. Car was clean when I picked it up. Josh called me when he said he would Every went very smoothly; loaner car was waiting. Work was completed on time. Car was clean when I picked it up. Josh called me when he said he would to inform me of what was going on. More
by powdersmoke
Verified CustomerEmployees Worked With
Josh
July 14, 2018
Service Great service and very friendly from service technician Josh. He did took great pains to explain in detail every part of the work performed and pat Great service and very friendly from service technician Josh. He did took great pains to explain in detail every part of the work performed and patiently answered all my concerns More
by KLAUSW
Employees Worked With
Josh
July 13, 2018
Efficient Timely, efficient, thorough. I appreciated Mr Robinson’s honesty and concern. He was very helpful and knowledgeable in answering my questions. He was Timely, efficient, thorough. I appreciated Mr Robinson’s honesty and concern. He was very helpful and knowledgeable in answering my questions. He was also very respectful of my time More
by DBKOEN88
Employees Worked With
Stephen Robinson
July 12, 2018
Long term I have a long term relationship with this dealership and they have always treated me fairly. I have known some of them for 40 years. I have a long term relationship with this dealership and they have always treated me fairly. I have known some of them for 40 years. More
by lrpl
July 11, 2018
Service Review Upon Request The work performed was/is required by MB. As far as I know, all was performed according to MB guidelines and was accurate. Basically satisfied. The work performed was/is required by MB. As far as I know, all was performed according to MB guidelines and was accurate. Basically satisfied. More
by cmnjenewman
Employees Worked With
July 11, 2018
Service A Good loaner car, my car did spend the night but that was ok, all services were completed, Front desk was helpful with the loan car. Kym was informati Good loaner car, my car did spend the night but that was ok, all services were completed, Front desk was helpful with the loan car. Kym was informative. More
by cathyjanebell
Employees Worked With
July 10, 2018
Worst Service My vehicle has two recalls. I called to schedule the repairs and was asked to have my vehicle there yesterday at 7:30. I was in line at 7:15. Havi My vehicle has two recalls. I called to schedule the repairs and was asked to have my vehicle there yesterday at 7:30. I was in line at 7:15. Having been told the work would take several hours I accepted the loaner vehicle. At 12:30 Josh called to tell me I could come get my car. The repair parts had to be ordered. I said to him, “my vehicle has been there all morning and nothing was done to it?” With a hateful tone he told me he had just got to my vehicle. I don’t understand why you would give me a service time knowing the repairs which were needed and not order the parts in advance. A total waste of my time. Poor service and attitude. The two gentlemen who assisted me when I returned to pick up my Mercedes were very kind and efficient. I have owned several BMWs and Lexus, with no recalls and always excellent service. More
by Neveragain
Employees Worked With
Josh
July 10, 2018
Service Experience Service was excellent as always. The professional are very knowledgeable, friendly, and very professional. They will explain everything to the individ Service was excellent as always. The professional are very knowledgeable, friendly, and very professional. They will explain everything to the individual about what service is being provided. More
by DOROTHYRP
Employees Worked With
July 07, 2018
Great service and communication Service advicer listens to my concerns, comes up with a solution and works with me to get the service done within my budget. Happy to go back for serv Service advicer listens to my concerns, comes up with a solution and works with me to get the service done within my budget. Happy to go back for service More
by talesia.jasper
July 06, 2018
Great service! The maintenance of my vehicle and service I obtained from Stephen was exactly what I would expect from Mercedes. Just excellent! I will be a returning The maintenance of my vehicle and service I obtained from Stephen was exactly what I would expect from Mercedes. Just excellent! I will be a returning customer. More
by MSAVAGE3
Employees Worked With
Stephen Robinson-service advisor
