Mercedes-Benz of Little Rock - Service Center

Good job very complete. Very nice. Went extra mile to make sure all was ok. This is a lot of words. I like the service and loved Kim but this part of survey s very complete. Very nice. Went extra mile to make sure all was ok. This is a lot of words. I like the service and loved Kim but this part of survey seem hard. So is this enough words. More

It's nice to be remembered. Kym is an excellent service provider. She remembers me from one visit to the next visit. It makes me feel valued as a customer and lets me know Merced Kym is an excellent service provider. She remembers me from one visit to the next visit. It makes me feel valued as a customer and lets me know Mercedes respects my time. Kym is very friendly and makes sure I am comfortable with the process and costs. Transparency is very important to me More

Excellent! Josh (my advisor) was outstanding. He followed up as promised and was knowledgeable. Everything was excellent thanks to the professional staff. I have Josh (my advisor) was outstanding. He followed up as promised and was knowledgeable. Everything was excellent thanks to the professional staff. I have previously worked with Allen and Kim who are also excellent. Thank you. More

Recent Service After waiting several weeks for brake parts to come in due to a conflagration at the German parts plant, I took my car in for brake overhaul. My loane After waiting several weeks for brake parts to come in due to a conflagration at the German parts plant, I took my car in for brake overhaul. My loaner was ready as promised; my car was ready when promised and was spotless as always. More

Great Service Advisor experience The Service Advisor went above and beyond to assure that my car was repaired. He was very professional, great attitude, and has a background in filing The Service Advisor went above and beyond to assure that my car was repaired. He was very professional, great attitude, and has a background in filing claims,which really helped and saved time!! More

Cracked rim Was quickly brought in,seen and wheel ordered, shuttle furnished and curtesy car furnished. nice, friendly. Kim was excellent!. Everyone was nice Was quickly brought in,seen and wheel ordered, shuttle furnished and curtesy car furnished. nice, friendly. Kim was excellent!. Everyone was nice and friendly to us. More

Great Experience!! Thanks Stevon, Service Dept I gave Mercedes Benz of Little Rock a 5 star because of Stevon in the service department. This guy is AWESOME to work with. I brought in my 2014 CLS 5 I gave Mercedes Benz of Little Rock a 5 star because of Stevon in the service department. This guy is AWESOME to work with. I brought in my 2014 CLS 550 for its first Service A package. Stevon made sure I had shuttle service to and from the dealership. Overall, visiting this location and having Stevon to oversee my service today was a great experience! Thanks to Jeff, Service Mgr!! You guys are the BEST!! More

I was please with the service My service representative made a effort to be honest in his oppinion of what he thought was in my best interest regarding service to my car. My service representative made a effort to be honest in his oppinion of what he thought was in my best interest regarding service to my car. More

Excellent, Professional, and Friendly Service Kim made servicing my GLE easy with no stress. From the drop off and getting a loaner car to keeping me updated throughout the day with pickup fast a Kim made servicing my GLE easy with no stress. From the drop off and getting a loaner car to keeping me updated throughout the day with pickup fast and easy. I will definitely continue using Mercedes-Benz of Little Rock for my vehicle’s service. More