Mercedes-Benz of Little Rock
Little Rock, AR
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986 Reviews of Mercedes-Benz of Little Rock
Service B2 Returning from long trip 200 miles overdue for service, Allen worked us in and completed in two days. It is our only car and no loaners were available Returning from long trip 200 miles overdue for service, Allen worked us in and completed in two days. It is our only car and no loaners were available, so the turnaround was appreciated. More
Very nice and friendly atmosphere Service members from start to finish were very professional every time I come in for a visit the company as my loner available to ensure that I make Service members from start to finish were very professional every time I come in for a visit the company as my loner available to ensure that I make it to work on time and that speaks volume More
Service.. I took my vehicle in for servicing. The Staff were Professionals. They responded when I had questions in a timely manner. They communicated with me e I took my vehicle in for servicing. The Staff were Professionals. They responded when I had questions in a timely manner. They communicated with me every step of the way until the job was complete. I highly recommend this Dealership for all of your Mercedes Benz needs.. I will only use them to take care of my vehicle. More
Good service poor parts! The service was excellent. My main issue with this service call was the need to replace a $500 part (a trunk latch). My problem is that the identical The service was excellent. My main issue with this service call was the need to replace a $500 part (a trunk latch). My problem is that the identical part (same part number) had been replaced three years ago. That a very expensive part that is so infrequently used should only last about 2 years (it actually broke again about 9 mounts ago) and not be covered by any warranty seems ludicrous. I am very unhappy about this outcome. More
Nice people & good service Everyone there is pleasant. I got a loaner car & phone calls about work needed before done. The place is clean & there is a tv for those that choose t Everyone there is pleasant. I got a loaner car & phone calls about work needed before done. The place is clean & there is a tv for those that choose to wait & it was a happy waiting area More
Good experience . Kym is always professional and very friendly.(very funny) Appreciate having the service car and the staff being very efficient. My dog loves the tr . Kym is always professional and very friendly.(very funny) Appreciate having the service car and the staff being very efficient. My dog loves the treats!! More
Prompt, efficient, and always frienfly I like that the service reps are ready to assist you upon arrival. Plus, they are prepared and knowlegable about your visit. Stephen Robinson, Service I like that the service reps are ready to assist you upon arrival. Plus, they are prepared and knowlegable about your visit. Stephen Robinson, Service Rep, is always so eager to help, answer questions, and assist any way possible. More
Excellent Service Everyone I interacted with had excellent customer service. They did a great job explaining all of my buying options. I had no idea you good buy loaner Everyone I interacted with had excellent customer service. They did a great job explaining all of my buying options. I had no idea you good buy loaner vehicles and doing so saved me a good amount of money. More
Experience was great, but expensive The service was great but expensive. The length of time was as promised. The employees were friendly and professional. The estimate for projected wo The service was great but expensive. The length of time was as promised. The employees were friendly and professional. The estimate for projected work was considerably more than expected. More
Broken gas tank door My car’s gas tank door will not open. Josh Winegar was very attentive and able to take me in in such a short notice. He ordered the replacement part r My car’s gas tank door will not open. Josh Winegar was very attentive and able to take me in in such a short notice. He ordered the replacement part right away and had me up and running the following day. Kudos to such a great service team at Mercedes Benz of Little Rock! More