Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Little Rock
Little Rock, AR
986 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
986 Reviews of Mercedes-Benz of Little Rock
August 16, 2018
Above expectations Josh was knowledgeable and courteous. Loaner car was ready wen I got there and my SUB was ready before expected date. Hassle free. Understanding about Josh was knowledgeable and courteous. Loaner car was ready wen I got there and my SUB was ready before expected date. Hassle free. Understanding about my concerns and took care of above my expectations. You bet I’ll there to lease my 3rd Mercedes from you as soon as the current least is up. More
by merchant3663@gmail.com
Verified CustomerEmployees Worked With
Josh Winegar - SERVICE
August 15, 2018
Fran was awesome! From start to finish, Fran was a pleasure to work with! His knowledge of the cars made my purchase that much easier. This is not my first car to buy f From start to finish, Fran was a pleasure to work with! His knowledge of the cars made my purchase that much easier. This is not my first car to buy from him as he sold me C class in the past. I worked with him again because of the communication he kept with me throughout the past few years. I definitely recommend this guy! More
by Sbclark01
Employees Worked With
Francesco Havas
August 14, 2018
My Mercedes Matt greeted my family and showed us vehicles on floor. He new every little detail on the style car I wanted. Only problem was that they didn’t have t Matt greeted my family and showed us vehicles on floor. He new every little detail on the style car I wanted. Only problem was that they didn’t have the one I wanted, but that didn’t stop them Steve came on board to help Matt and we explained what car I wanted and that we had found it online out of state. With in a short period of time the car was going to be delivered to Little Rock dealership at the right price. This was on Thursday and I was driving it home by noon on Saturday. More
by cash
Employees Worked With
Matt Martindill, Steve Roscoe, Carey Gavito
August 11, 2018
Car runs like new Kym and her staff were so helpful! Everything was completed before the original service date that Kym and I had set. Thanks for all you do! Kym and her staff were so helpful! Everything was completed before the original service date that Kym and I had set. Thanks for all you do! More
by BAHARPRUITT
Employees Worked With
Kym Phillips
August 11, 2018
Awesome experience Allen in the service department was great! I was not expecting them to wash my SUV but at the end of the service they washed. Great customer service. Allen in the service department was great! I was not expecting them to wash my SUV but at the end of the service they washed. Great customer service. Thank you guys!! More
by MORALES1028
Employees Worked With
all the employees in the service department were great., Allen Blair
August 11, 2018
$164 paid, car croaked 60 miles later Had car towed to dealership day before 9 a.m. Thursday appointment. Called Thursday 4 pm. They were getting to it. Did diagnostics to find nothing. Had car towed to dealership day before 9 a.m. Thursday appointment. Called Thursday 4 pm. They were getting to it. Did diagnostics to find nothing. Did not test drive because tire was dangerous. Failed to inform me of severity of tire and I left on the 3 hour drive home. Car went back into limp home mode again. Very unprofessional. Had to have car towed back to dealership. They won’t attempt to fix until monday. basically I paid $164 for a car wash. Manager offered refund which I expect. But I want my car fixed. Authorized 2 rear tires for the drive home if they ever get this fixed. Mercedes is the Rolex of cars but their service is unacceptable. I will have to make another 3 hour trip to the dealership to get the car if they do fix it. Obviously my time is not important to them because I will waste 2 days of travel time. I will find another dealership next time. More
by RHEEBOND
Employees Worked With
Stephen in service and the service manager
August 11, 2018
It was good They had a car I liked at a decent price. Staff was friendly and helpful. I would be happy to shop there in the future. They had a car I liked at a decent price. Staff was friendly and helpful. I would be happy to shop there in the future. More
by bakimble
Employees Worked With
Matt Martindill
August 11, 2018
I am very impressed ❤️ I was very impressed with my visit to the Dealship. Stephen Robinson was most helpful and very personalble. My wife and I return to have our Mercedes I was very impressed with my visit to the Dealship. Stephen Robinson was most helpful and very personalble. My wife and I return to have our Mercedes serviced. More
by BARBARA.WHITE36
Employees Worked With
Stephen Robinson
August 11, 2018
BJ is an asset to your company! The salesman, BJ was phenomenal. He was knowledgeable and friendly. He was not pushy which made the experience memorable. The only drawback was the f The salesman, BJ was phenomenal. He was knowledgeable and friendly. He was not pushy which made the experience memorable. The only drawback was the financing portion of the process took way too long but because BJ kept me informed throughout the process they made a sale!!! More
by ronaldlytle
Employees Worked With
BJ Henry, Carey Gavito
August 11, 2018
So helpful Everyone was so nice and helpful! Gary was especially kind and made sure to help us through all of the steps of the process. I would definitely recomm Everyone was so nice and helpful! Gary was especially kind and made sure to help us through all of the steps of the process. I would definitely recommend! More
by mayamia2000
Employees Worked With
Carey Gavito, Gary Gray
