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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
317 Reviews
Call Service Center (610) 967-0788

317 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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May 22, 2024

Prompt service, dropped off loaner, issues addressed same day. Advised kept updated on status of repair More

by charleshermanmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
Report | Print
May 22, 2024 -

Mercedes-Benz of Lehigh Valley responded

Charles, we're glad to know you had a prompt and efficient service experience at Mercedes-Benz of Lehigh Valley. Thanks for the positive feedback!

May 20, 2024

Always Ask For Rating Before Car Is Repaired. ..Every Since They Start Fixing It..Have No Car Anymore We Are Talking Months...Besides Repairs Were Paid For.. More

by extrachese@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept And Mechanics Recommendations
Report | Print
May 21, 2024 -

Mercedes-Benz of Lehigh Valley responded

I'm really sorry to read about your experience. It's important for us that our customers are satisfied and it seems like we've missed the mark here. We'd appreciate the opportunity to discuss this further with you and find a resolution, so please reach out when you have a moment. Thank you, Rex Weaver - Service Director - (610) 967-0827

May 18, 2024

Excellent service with exceptional staff! Kudos to Ellis! Kudos to all! The people at Mercedes make servicing your car an enjoyable experience! Thank you!!!! More

by Judy Kopy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 20, 2024 -

Mercedes-Benz of Lehigh Valley responded

Judy, we're delighted to know you had an excellent experience with Ellis and the rest of our team at Mercedes-Benz of Lehigh Valley. We always aim to make car servicing as enjoyable as possible!

May 18, 2024

Always courteous and excellent work. Could not ask for a more friendly staff. Rick is tops. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanitz
Report | Print
May 20, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for reviewing Mercedes-Benz of Lehigh Valley! It was so kind of you to share your experience, John. We will be sure to pass your kind words along to Rick as well!

May 16, 2024

Jonathan at Lehigh Valley Mercedes Benz is fantastic! He took great care of my C300 and all its service needs with great customer service. Paolo S. More

by mbfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sell
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May 16, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that Jonathan provided fantastic service for your C300 at Mercedes-Benz of Lehigh Valley. Thanks so much for the positive feedback!

May 14, 2024

Friendly and very helpful Would definitely buy another car there and it is convenient to our home More

by momoe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service
Report | Print
May 15, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for this 5-star review of Mercedes-Benz of Lehigh Valley! We will pass along your kudos to our team. Take care!

May 14, 2024

Outstanding experience with Rick. He understood my issues and took time to listen to me and explain. Almost 20 years driving Mercedes and my first experience at Lehigh Valley. But not More

by bcurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service
Report | Print
May 14, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that Rick provided an outstanding experience for you at Mercedes-Benz of Lehigh Valley. It's great to see our team's dedication reflected in your feedback, and we look forward to seeing you next time!

May 11, 2024

Appreciated the pick up and delivery. All service requests were completed. Everyone I interacted with was pleasant and professional. More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan & drivers
Report | Print
May 13, 2024 -

Mercedes-Benz of Lehigh Valley responded

Joyce, we're glad to know you appreciated our pick-up and delivery service at Mercedes-Benz of Lehigh Valley. It's great that all your requests were met by our pleasant and professional team. Thanks for the review!

May 09, 2024

When I pulled in the service department. Jonathan was there to greet me and was aware of my situation. I felt like he knew me personally. Which is a great feeling upon your first visit. More

by Georgina Inabinett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
May 09, 2024 -

Mercedes-Benz of Lehigh Valley responded

Georgina, it's fantastic to know that Jonathan and our team at Mercedes-Benz of Lehigh Valley made you feel welcome right from the start. We're here for any future needs you might have!

May 08, 2024

Jonathan has a very good manner and knowledge very good service I really appreciate his service. More

by eddy5256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
May 08, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for reviewing Mercedes-Benz of Lehigh Valley! We will pass along your kudos to Jonathan. Take care!

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