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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
343 Reviews
Call Service Center (610) 967-0788

343 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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September 20, 2024

Steven was polite and professional. I was advised regarding what service was suggested by the mechanics. Work was completed with in the estimated time that was shared. More

by Mary Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 20, 2024 -

Mercedes-Benz of Lehigh Valley responded

Mary Jane, we're delighted to hear that Steven provided you with professional and timely service at Mercedes-Benz of Lehigh Valley. Thanks for sharing your experience!

September 13, 2024

Great service. Appreciate the special attention Rick provides in service. I’ve been a customer for years. More

by Bjdenclerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service
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Sep 13, 2024 -

Bjdenclerm responded

Great service by Rick. Been a customer for years

Sep 16, 2024 -

Mercedes-Benz of Lehigh Valley responded

Bjdenclerm, thank you for your loyalty and kind words about Rick's service at Mercedes-Benz of Lehigh Valley. We appreciate having you as a long-time customer!

September 11, 2024

Thanks to service dept. . emergent issue with rear view mirror. I was able to make an online appt in the weekend - arrived on Monday at appt time. Greeted and managed probl More

by phdnurse09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept — unsure of name
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Sep 17, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're so glad our service department could assist with your rearview mirror issue promptly here at Mercedes-Benz of Lehigh Valley. Thank you for being a loyal customer for over 15 years! We appreciate your continued trust and support.

September 11, 2024

juan was very polite and helpful. kept me updated throughout the process. I’m thankful. More

by patriciol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
juan martinez
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Sep 11, 2024 -

Mercedes-Benz of Lehigh Valley responded

We are delighted to have earned your five stars, and we'll pass your review along to Juan! Thanks for choosing Mercedes-Benz of Lehigh Valley.

September 05, 2024

Rotated tires but didn’t adjust pressure required a stop T a tire store to correct More

by lessigdavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Mercedes-Benz of Lehigh Valley responded

I'm sorry for the oversight regarding your tire pressure. We aim to provide comprehensive service and it's disappointing that we missed a step. Please reach out if there's anything our team can do to assist you moving forward. Thank you, Rex Weaver - Service Director - (610) 967-0827

August 25, 2024

Quick appointment on a Saturday. I received Professional service from Ray and my car was done in the time quoted. More

by mailkbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 26, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thanks for sharing your experience! We're glad Ray and the team at Mercedes-Benz of Lehigh Valley provided professional service and met your expectations. Safe driving!

August 22, 2024

As always Rick and team did a great job, no complaints at all, all went fine More

by martin.stark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanik
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Aug 22, 2024 -

Mercedes-Benz of Lehigh Valley responded

Martin, we're glad to hear Rick and the team have consistently provided you with great service! We appreciate your business and look forward to seeing you again at Mercedes-Benz of Lehigh Valley.

August 18, 2024

Very pleased with the help I received from Jonathan. All my issues were addressed. The valet service is the best. I have one concern. The “address coolant light” came on my dashboard. I will call s More

by hilarymahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Foc
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Aug 19, 2024 -

Mercedes-Benz of Lehigh Valley responded

Hilary, we're glad to hear Jonathan and our team at Mercedes-Benz of Lehigh Valley provided great service. Please reach out on Monday so we can address the coolant light issue promptly!

August 17, 2024

Very pleasant experience. Attentive to all my questions. Well mannered staff in all areas. Will definitely be going back for maintenance to my Mercedes. More

by babykat1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your positive experience! We're glad to hear our team at Mercedes-Benz of Lehigh Valley was attentive and well-mannered. We look forward to seeing you again for all your maintenance needs!

August 15, 2024

Have purchased 4 vehicles from the dealership and the experience has been excellent to date,Thanks to all More

by Christopher Coles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Mercedes-Benz of Lehigh Valley responded

Christopher, thanks for your continued trust in Mercedes-Benz of Lehigh Valley! We're delighted to hear that each experience has been excellent. Enjoy your newest vehicle!

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