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Mercedes-Benz of Lehigh Valley - Service Center
Allentown, PA
277 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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277 Reviews of Mercedes-Benz of Lehigh Valley - Service Center
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Helpful January 12, 2022
They make servicing your car a breeze! Juan Martinez took care of me every step of the way. Their text communication was awesome. I especially enjoyed the text video from the tech who was working on my took care of me every step of the way. Their text communication was awesome. I especially enjoyed the text video from the tech who was working on my car and told me everything that he was doing and what he found. Very cool! I was even able to approve a recommended service they wanted to complete for me. More
by Joe C.
Employees Worked With
Juan Martinez
January 03, 2022
Past visit: My wipers I arrived with were working perfectly fine! They said they failed! New MB ones installed did not wipe properly! Obviously they didn't check the wiping of the new blades! Came ba perfectly fine! They said they failed! New MB ones installed did not wipe properly! Obviously they didn't check the wiping of the new blades! Came back next day, they installed another set (or so they said) I asked "did they check them this time?" She said she thought so since it was the foreman who did it! As I was pulling out I hit the wiper wash AND THEY STILL WEREN'T WIPING RIGHT! $73+ for a problem that didn't exist when I first arrived!! All they did was switch them around as the wiping pattern problem then went to the other side! Got Bosch wipers online cheap, put them on myself and they worked perfectly! Of course I returned the scam blades they sold me for a full refund! Wow! How can these thieves and incompetent's get away with this crap!!! NEVER AGAIN!!! More
by john.kacmarcik
Employees Worked With
Don't recall
December 24, 2021
First time at this dealership and I must say it was a great experience. My contact person Jonathan Sell did a great job of keeping me updated on the service of my car and being honest on what services to great experience. My contact person Jonathan Sell did a great job of keeping me updated on the service of my car and being honest on what services to wait on. I also loved how they send pictures of what they find during their inspection and the estimated repair costs of each item. I will definitely be going back to get more work done. More
by Tyzaria2
Employees Worked With
Jonathan Sell
December 18, 2021
Very professional and accommodating. Juan and the rest Very professional and accommodating. Juan and the rest of Lehigh Valley staff are very nice and always smiling. Very professional and accommodating. Juan and the rest of Lehigh Valley staff are very nice and always smiling. More
by BGBen
Employees Worked With
Juan in service
December 15, 2021
Chad as a service agent was professional and accommodating- setting up the appointment was easy and hassle free. accommodating- setting up the appointment was easy and hassle free. More
by Cscosenza
Employees Worked With
December 04, 2021
Class facilities. Excellent service writer that's knowledgeable with the two Mercedes that we own. Provides a new model Mercedes loaner. knowledgeable with the two Mercedes that we own. Provides a new model Mercedes loaner. More
by rpeters1097
November 18, 2021
Always great service from the advisor’s to sales. They know how to treat their customers know how to treat their customers More
by karen1joseph
Employees Worked With
Other Employees :
Peg Hamilton
