Mercedes-Benz of Lehigh Valley - Service Center

Prompt, effective service is what I have experienced from Rick Spanitz and his colleagues. Their patience and professionalism are among the best that I have seen. Their dedication to excellence is outstandin Rick Spanitz and his colleagues. Their patience and professionalism are among the best that I have seen. Their dedication to excellence is outstanding! More

The rep who I dealt with a few times at this location, I do not want to deal with again. He gave me info for Mercedes tow service. He told me to call and use them and I did. The tow company that they sent, do not want to deal with again. He gave me info for Mercedes tow service. He told me to call and use them and I did. The tow company that they sent, dragged my car and damaged my front bumper. I immediately called Juan and he told me he had nothing to do with that! I explained I have part on video and he didn’t care. He was only concerned about getting the car to the dealership and me paying for the key. I asked that he take pictures of the car., to see any damages. He didn’t at first and when he finally did, he took far away pics. He never made any notations of the event. I asked if I was getting my military discount? In which I have always in the past… He said yes but then when I picked my car up, he told the sales rep, Liz to tell me, No! Liz and I walked to my car and I have malfunction lights that I never had on now. My tire lights on my left side were on and someone broke my cup holder lid and tried to hide it! In addition to arriving at your location, I continuously called to inform Mercedes that I was coming almost an hour away in an Uber sent by urgently (your services).. I explained that there had been some construction and the time jumped up! The secretary who answered the line reassured me that she would wait the few extra minutes and has forwarded my infor to the right party so I can pick my car up… Another lie.. when I arrived , the Uber waited to see if I got in. I knocked on the doors bcs they were locked. I noticed to cars on the other end with headlights and a person on the other end. The person looked my way and they hurried and left. I noticed the door cracked from where they left from and I alerted the cleaner who was inside the customer lounge. He asked how did I get in? I explained how and he said everyone is gone l. Then he said to hold on. I went to the other side where I saw two men who were working on cars and asked them. They had no clue. I turned around and Liz introduced herself! I explained what happened. I showed her all of the calls I made to your location and she was very surprised this happened. No one was informed that I was coming. She did see my paperwork amongst other customers paperwork. I noticed my name along with my number on a sticky note, sitting randomly on the side of the counter with no attachments . Showed it to Liz. She made a few calls and thank god she knew Juan’s number, otherwise I would have had to pay $100 to get back home in an Uber.. She saved the day. I need my car situation to be addressed. I do not want to hear a oh it’s not my fault! My car was in Mercedes Benz possession and This is no way to treat any customer . More

Great service as always. Timely and efficient operation. We would use no other people to service our car. Always dependable. Explain everything Timely and efficient operation. We would use no other people to service our car. Always dependable. Explain everything More

Dealership great to work with and provide valuable insight on the maintenance of my vehicle. They work with you on potential solutions and go above and beyond to help you with prepaid maintenance ques insight on the maintenance of my vehicle. They work with you on potential solutions and go above and beyond to help you with prepaid maintenance questions. Great and trusted dealership! More

The service was prompt, effective and friendly - very satisfied. We are long- standing clients. Thanks. satisfied. We are long- standing clients. Thanks. More

Rick Spanitz was great. He was on top of entire process. A pleasure to deal with from start to finish. Knows his stuff. He was on top of entire process. A pleasure to deal with from start to finish. Knows his stuff. More

Easy to deal with. Great communication. Juan explained all work and what was needed for inspection. Great communication. Juan explained all work and what was needed for inspection. More

The service attendant Jonathon was very polite and explained everything to me throughout the process. Their were no pressure or hidden surprises. Thank you Jonathon explained everything to me throughout the process. Their were no pressure or hidden surprises. Thank you Jonathon More

We have always been impressed with both the sales and service departments. They have always gone above and beyond in our dealings with them. service departments. They have always gone above and beyond in our dealings with them. More

Extremely helpful service! I appreciate all the time and explanations of what had to be repaired I appreciate all the time and explanations of what had to be repaired More