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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
343 Reviews

343 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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December 05, 2023

This past year due to my husband’s unexpected medical emergency we had to purchase out Mercedes-Benz instead of leasing part of our deal was purchasing an extended warranty it’s our first experience My More

by mmarreola53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Dec 06, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for providing your feedback and review. It's great that we could assist with purchasing an extended warranty for your Mercedes-Benz, but I apologize if our service fell short by not washing your car after replacing the tire. We will be sure to discuss this with our team to ensure this does not get overlooked in the future. If there is anything else we can do for you please don't hesitate to reach out. Thank you, Rex Weaver - Service Director - (610) 967-0827

December 03, 2023

The car was ready when I requested with all the work completed. I have been a customer for many years. More

by darana1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Dec 04, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're so glad to know that you've been with us for years and continue to be satisfied with our service at Mercedes-Benz of Lehigh Valley. Thanks for being a loyal customer, we appreciate your support!

November 29, 2023

My advisor is very friendly and knowledgeable the facility is very Clean and comfortable when you have to wait for your car More

by realbitche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan martinese
Nov 29, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you had a positive experience with our advisor and found the facility at Mercedes-Benz of Lehigh Valley clean and comfortable. We appreciate your feedback!

November 23, 2023

Professional, efficient, knowledgeable, helpful, and friendly staff who work well with customers and perform Mercedes-Benz quality work using OEM parts at reasonable cost. Clean and comfortable faciliti More

by ekenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sell
Nov 25, 2023 -

Mercedes-Benz of Lehigh Valley responded

Ekenne - We appreciate your kind words about our team and facilities at Mercedes-Benz of Lehigh Valley! It's great to know that you found the service professional, efficient, and reasonably priced. We're here for any future needs you might have - thanks again!

November 23, 2023

Great people. Great service great people Unbelievably high prices. Ten eleven twelve thirteen fourteen fifteen More

by crosslandgene88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan martinez
Nov 26, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you appreciated our service and team at Mercedes-Benz of Lehigh Valley. We understand your concerns about pricing, we strive for competitive rates while maintaining the high-quality experience expected from us. Thank you for sharing!

November 22, 2023

Good experience. Enjoyed my time there. Rick kept me informed through the process and attended to my needs in my schedule. 👍 More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Nov 22, 2023 -

Mercedes-Benz of Lehigh Valley responded

Taylor, we're glad to know you had a good experience with Rick at Mercedes-Benz of Lehigh Valley. We always aim to keep our customers informed and accommodate their schedules. Thanks for the thumbs up!

November 17, 2023

Very accommodating. Never a bad experience. Always treated well and service is exceptional. Would highly recommend dealership and service center More

by Themullens4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Nov 20, 2023 -

Mercedes-Benz of Lehigh Valley responded

We appreciate your kind words and recommendation! Our team at Mercedes-Benz of Lehigh Valley always strives to provide exceptional service. We're glad you've had positive experiences with us, thank you for sharing!

November 14, 2023

I have dealt with this dealership for 18 years and my wife has dealt with this dealership since 1998, having, in total, purchased 5 new cars. Neither of us have ever been disappointed with the quality More

by Kem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're honored to have had your trust for so many years at Mercedes-Benz of Lehigh Valley! It's great to know you've been satisfied with both our vehicles and service department. Here's to many more successful years together!

Nov 14, 2023 -

Kem responded

Pleased to have been able to credit your dealership with a very positive review.

November 11, 2023

Joe Cardell is attentive, explained the needed service descriptions well on a level that was easily understood. My extra requests were "no problem". All much appreciated. More

by T. Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cardell
Nov 13, 2023 -

Mercedes-Benz of Lehigh Valley responded

It's great to know that Joe was able to provide you with the excellent service we strive for at Mercedes-Benz of Lehigh Valley! We appreciate your feedback and look forward to assisting you again in the future.

November 11, 2023

Richard of the service department was incredibly helpful. He provided lots of information that was very clear and detailed. More

by eastport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard (aka Rick)
Nov 13, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Richard from our service department was able to provide you with detailed and clear information. Thanks for the positive feedback, we appreciate it here at Mercedes-Benz of Lehigh Valley!

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