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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
317 Reviews

317 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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December 09, 2023

Great dealership, excellent customer service. The entire team at Lehigh Valley Mercedes was very exceptional with there services More

by ERNIE SNYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Mercedes-Benz of Lehigh Valley responded

Ernie, we're delighted to know you had a great experience with our team at Mercedes-Benz of Lehigh Valley. Thanks for your kind words about our dealership and customer service!

December 07, 2023

Service advisor Joe C is very courteous and experienced. It’s a difficult situation with my recently purchased GLC with its ride quality and vibrations. He has been working very hard to get it resolved. His More

by G Math
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C
Dec 08, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Joe has been helpful in addressing your concerns. We understand how important ride quality is and we appreciate your patience as we work towards a resolution. Your feedback is valuable, and it's our hope that everything will be perfect soon! If you need anything else or have any further questions, please don't hesitate to reach out. Thank you, Rex Weaver - Service Director - (610) 967-0827

December 05, 2023

The experience was great and Joe Cardell always comes through for me when issues come up. More

by Chris M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cardell
Dec 05, 2023 -

Mercedes-Benz of Lehigh Valley responded

It was our pleasure to complete your vehicle's service! Joe and the Mercedes-Benz of Lehigh Valley team thank you for your business and wish you safe travels down the road!

December 05, 2023

I’m a new resident of Pa, and the experience I had with Lehigh Valley Mercedes was outstanding. And it would be a pleasure to do business with Richard and Mercedes again. More

by daveyo61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Dec 05, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that your experience with Richard and our team at Mercedes-Benz of Lehigh Valley was outstanding. We look forward to assisting you again in the future!

December 05, 2023

This past year due to my husband’s unexpected medical emergency we had to purchase out Mercedes-Benz instead of leasing part of our deal was purchasing an extended warranty it’s our first experience My More

by mmarreola53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Dec 06, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thank you for providing your feedback and review. It's great that we could assist with purchasing an extended warranty for your Mercedes-Benz, but I apologize if our service fell short by not washing your car after replacing the tire. We will be sure to discuss this with our team to ensure this does not get overlooked in the future. If there is anything else we can do for you please don't hesitate to reach out. Thank you, Rex Weaver - Service Director - (610) 967-0827

December 03, 2023

The car was ready when I requested with all the work completed. I have been a customer for many years. More

by darana1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Dec 04, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're so glad to know that you've been with us for years and continue to be satisfied with our service at Mercedes-Benz of Lehigh Valley. Thanks for being a loyal customer, we appreciate your support!

November 29, 2023

My advisor is very friendly and knowledgeable the facility is very Clean and comfortable when you have to wait for your car More

by realbitche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan martinese
Nov 29, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you had a positive experience with our advisor and found the facility at Mercedes-Benz of Lehigh Valley clean and comfortable. We appreciate your feedback!

November 23, 2023

Professional, efficient, knowledgeable, helpful, and friendly staff who work well with customers and perform Mercedes-Benz quality work using OEM parts at reasonable cost. Clean and comfortable faciliti More

by ekenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sell
Nov 25, 2023 -

Mercedes-Benz of Lehigh Valley responded

Ekenne - We appreciate your kind words about our team and facilities at Mercedes-Benz of Lehigh Valley! It's great to know that you found the service professional, efficient, and reasonably priced. We're here for any future needs you might have - thanks again!

November 23, 2023

Great people. Great service great people Unbelievably high prices. Ten eleven twelve thirteen fourteen fifteen More

by crosslandgene88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan martinez
Nov 26, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you appreciated our service and team at Mercedes-Benz of Lehigh Valley. We understand your concerns about pricing, we strive for competitive rates while maintaining the high-quality experience expected from us. Thank you for sharing!

November 22, 2023

Good experience. Enjoyed my time there. Rick kept me informed through the process and attended to my needs in my schedule. 👍 More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Nov 22, 2023 -

Mercedes-Benz of Lehigh Valley responded

Taylor, we're glad to know you had a good experience with Rick at Mercedes-Benz of Lehigh Valley. We always aim to keep our customers informed and accommodate their schedules. Thanks for the thumbs up!

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