Mercedes-Benz of Lehigh Valley - Service Center

Jon in service very good had knowledge of what the problem could be & took the time to explain everything problem could be & took the time to explain everything More

Excellent customer service from the team alongside my service advisor Juan Martinez always providing exceptional service service advisor Juan Martinez always providing exceptional service More

Off the charts, "fantastic ", highly professional, and Johnathan Sell our service advisor was very diligent in taking care of us and keeping us updated at every turn of the process. Can't say enough, abo Johnathan Sell our service advisor was very diligent in taking care of us and keeping us updated at every turn of the process. Can't say enough, about Rex Weavers service department. Top of the line sales personnel, and the GM. himself (Mr. Paul Goodwin) makes himself available to ensure we were satisfied every time we bought or leased our Mercedes vehicles. Refuse to go anywhere else! Anthony & Donna Panico More

Very satisfied with Juan and high quality service in the shop. I am extremely happy to bring my vehicle ther for all related service. My sincere thanks to Juan for all his advice and assistance. Vivek R shop. I am extremely happy to bring my vehicle ther for all related service. My sincere thanks to Juan for all his advice and assistance. Vivek Ramana More

Bought our sprinter van at this dealership, we get it serviced there as well. Everything so rar has been great. serviced there as well. Everything so rar has been great. More

Professional and friendly and kept me well informed thank you always great service valet service is great you always great service valet service is great More

Using the valet service for my oil change and inspection was much easier than with other local dealerships. The process was smooth and I was kept well-informed. was much easier than with other local dealerships. The process was smooth and I was kept well-informed. More

Very knowledgeable and all staff are very professional and make your mind at ease with the services and make your mind at ease with the services More

Joe was courteous and informative! The service was done in a timely manner. Thank you! The service was done in a timely manner. Thank you! More

Mercedez Benz of Lehigh Valley, Pa provided a unique experience for me this recent interaction. My c300 had a strong unusual gasoline odor in the garage suddenly. I had called MB of LV on a Thursday, go experience for me this recent interaction. My c300 had a strong unusual gasoline odor in the garage suddenly. I had called MB of LV on a Thursday, going into Presidents' Day holiday weekend. My experience began with: *Telephone/reception : Leillani *Service Advisor: Juan Martinez (1 of 6 service advisors, very hard working with an overfill of workorders and facing challenges regarding courtesy loaners at the time. Yet handling all customer transports through shuttle service which was timely and professional) *Technician: Rick Dombroski *Valet staff, all of them! Juan Martinez explained from first interaction in a very efficient, clear, concise, professional and in ELITE manner the process of vehicle handling. Covering initial multipoint inspection of the vehicle in general, plus recommendations of maintenance and potentially beyond the diagnostics of my reason of bringing the vehicle in the first place. Very clear, to the point. Punctual. This being on a Thursday, resulted in follow up and further diagnostics through the Friday and work performed over the weekend into Monday, the technician and efforts resulted in going above and beyond in attempts to replicate the gasoline smell by filling the gas tank. After extensive trials and diagnostics, situations was resolved Tuesday as promised. Furthermore, it was discovered and recommended for subframe work. Which can be a costly job concerning critical quality component of such vehicle to remain in elite luxury condition. All the work was completed as promised and professionally manicured to exceed expectations of quality and resolve. Juan Martinez, not only impressed upon me as a recent customer, but confirmed the values of integrity, honesty, professionalism, and service truly to reflect the name and brand values of Mercedez Benz of Lehigh Valley. Thank you Juan for this elite, excellent, and positive experience with your team, department, and dealership. Execution was exquisite and exceeded my expectations indepth. Juan Martinez earned my trust and loyalty for not only the MB of LV dealership but for the automobile industry, as I have seen in the past varying degrees in differences of results as well as efforts regarding many challenges met unsuccessfully to satisfaction or expectation as a customer. Juan Martinez may be 1 of many within the field of service advisory, but he and MB of LV are 1 of 1 in my experience. I strongly recommend them and the group at MB of LV for any needs for your luxury vehicle experience. The deep attention to details was a key factor I noticed by the entire team. Smart, fast, and honest. (As I have extensive relations and experiences within the industry across brands, this was a lasting impression) Thank you! More