Mercedes-Benz of Lehigh Valley - Service Center

Joe Carell was very helpful and knowledgeable, very polite, I got the car in and out in a reasonable time. polite, I got the car in and out in a reasonable time. More

Everyone at the dealership is always very polite, positive, and helpful. Raylin was no exception. I cannot be happier with them. positive, and helpful. Raylin was no exception. I cannot be happier with them. More

If Paul Goodwin is in anyway still associated with this dealership-be sure to steer clear of ever doing business there. One of the most horrible service experiences was with Paul Goodwin. He is incredibly dealership-be sure to steer clear of ever doing business there. One of the most horrible service experiences was with Paul Goodwin. He is incredibly rude & should not in anyway be interacting with customers. No word a lie-he told me he’s been friends with the owner for over 20 years-that their families vacation together, so it really doesn’t matter what a customer thinks. I honestly could not believe anyone would actually say this to a customer with a concern, but this guy actually did. This has a direct impact on the brand of the dealership. If Paul Goodwin is part of the team-go elsewhere so you’ll be treated ethically, with respect and professionalism-dealing with him was insulting and totally out of line and inappropriate. More

Scheduling was simple and the experience at the dealership to have the repair performed was very straightforward. The staff was very friendly. dealership to have the repair performed was very straightforward. The staff was very friendly. More

Off the charts, "fantastic ", highly professional, and Johnathan Sell our service advisor was very diligent in taking care of us and keeping us updated at every turn of the process. Can't say enough, abo Johnathan Sell our service advisor was very diligent in taking care of us and keeping us updated at every turn of the process. Can't say enough, about Rex Weavers service department. Top of the line sales personnel, and the GM. himself (Mr. Paul Goodwin) makes himself available to ensure we were satisfied every time we bought or leased our Mercedes vehicles. Refuse to go anywhere else! Anthony & Donna Panico More

Jon in service very good had knowledge of what the problem could be & took the time to explain everything problem could be & took the time to explain everything More

Excellent customer service from the team alongside my service advisor Juan Martinez always providing exceptional service service advisor Juan Martinez always providing exceptional service More

Very satisfied with Juan and high quality service in the shop. I am extremely happy to bring my vehicle ther for all related service. My sincere thanks to Juan for all his advice and assistance. Vivek R shop. I am extremely happy to bring my vehicle ther for all related service. My sincere thanks to Juan for all his advice and assistance. Vivek Ramana More

Bought our sprinter van at this dealership, we get it serviced there as well. Everything so rar has been great. serviced there as well. Everything so rar has been great. More

Professional and friendly and kept me well informed thank you always great service valet service is great you always great service valet service is great More