Mercedes-Benz of Lehigh Valley

Everyone was professional, from the time I walked in the front door. Thanks for the great hospitality front door. Thanks for the great hospitality More

Lehigh Valley Mercedes Benz dealership is so much better than the one we originally worked with. The communication and professionalism from the moment you drop your vehicle off until you pick it back up is than the one we originally worked with. The communication and professionalism from the moment you drop your vehicle off until you pick it back up is excellent. Jonathan Sell was wonderful to work with More

Raylin was so helpful. He was polite and got me in right away and resolved the issue with my car. It was one of the best service experiences that I’ve had from an auto de He was polite and got me in right away and resolved the issue with my car. It was one of the best service experiences that I’ve had from an auto dealership. Excellent service! More

The service people are amazing. They took my car in for service and provided a loaner for me. They provided an estimate before doing the work. When I got my car back it looked like They took my car in for service and provided a loaner for me. They provided an estimate before doing the work. When I got my car back it looked like new. Everyone I came in contact with were very polite and friendly. Great service. More

My name is Andrew Decker and I purchased a vehicle The Mercedes Benz of the Lehigh Valley dealership on July 1st, 2024 and would like to share some thoughts with you about my "experience". From the greet Mercedes Benz of the Lehigh Valley dealership on July 1st, 2024 and would like to share some thoughts with you about my "experience". From the greeting I received when entering the dealership, up until I drove away in a Mercedes Benz for the very first time in my life, the entire team was awesome to deal with! Everyone I encountered, even those employees that had nothing to do with my purchase, offered a cheery hello and their willingness to help. It didn't seem to me, that the salesmen were competing against one another, but rather all members of their team seemed to be working towards the same end goal of customer satisfaction. However, the 3 team members I dealt with directly, Salesman James Lewis, Finance Manager Ray Alvarado, and Travis Kost Sales Manager all seemed to be in tune as much with my personal needs while shopping for a vehicle as their desire to sell me a vehicle. Even after the sale, MY team was completely approachable, knowledgeable, respectful and kind. So much so that I stopped by with coffee and donuts to share a cup with them to express my complete satisfaction and gratitude. I am already looking forward to my next new MB purchase(in a few years) at Mercedes Benz of the Lehigh Valley. Thank you for building such a great team--they would be a true asset to any organization. Thanks very much to ALL of you. Stay well, Andrew Decker More

My experience with LV Mercedes was very good, I will definitely be taking my vehicle back for future services. All parties were very attentive to my concerns. Thank you! definitely be taking my vehicle back for future services. All parties were very attentive to my concerns. Thank you! More

Juan Martinez, Is always a great rep to work with. He’s patient & professional to his craft. Lehigh Valley I will always continue doing business with you guys. The service 100% top notch. Thank you Je He’s patient & professional to his craft. Lehigh Valley I will always continue doing business with you guys. The service 100% top notch. Thank you Jermaine A. More

Rick and the team did a fantastic job of taking care of my car as always. They are very professional and thorough and the dealership is always a pleasure to visit my car as always. They are very professional and thorough and the dealership is always a pleasure to visit More

Without question this has been one of the most pleasant purchasing experiences my family and I have experienced. Our sales associate Jacob O’Brien went above and beyond what would be expected from a salesp purchasing experiences my family and I have experienced. Our sales associate Jacob O’Brien went above and beyond what would be expected from a salesperson. Every aspect of the transaction was thoughtfully explained and transparent. He provided his undivided attention from the initial introduction to my driving off with our new GLE. There was a follow up call from Jake the next day and his reassurance that he is there for whatever reason down the road. I also had the pleasure to work with Travis Kost, the sales manager. He too provided the comfort and assurance needed when making a major purchase. Donato, the finance manager, was helpful in offering us any packages we may be interested in to protect our new vehicle. He too was transparent and not at all pushy. Finally, if stepping into Mercedes-Benz of Lehigh Valley, please ask for Jake, you wouldn’t be disappointed. I live over 1 1/2 hours away and in retrospect, it was well worth the drive. More

Friendly, clean, as always they did a good job. Very nice waiting room, good service. Very nice waiting room, good service. More