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Mercedes-Benz of Lehigh Valley
Allentown, PA
412 Reviews
Mercedes-Benz of Lehigh Valley is located in Allentown, PA also serving Easton, Bethlehem, Coopersburg, Emmaus and the surrounding areas. We look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 412 reviews
September 14, 2021
My salesman, Jack was knowledgeable Good My salesman, Jack was knowledgeable Good communication No pressure Fair negotiations Quick loan approval I bought the car I wanted! My salesman, Jack was knowledgeable Good communication No pressure Fair negotiations Quick loan approval I bought the car I wanted! More
by Lynnzz
Employees Worked With
Jack Isbill
August 25, 2021
The facility is beautiful, the personal are knowledgeable and friendly and service is performed in a timely manner and friendly and service is performed in a timely manner More
by Ron
Employees Worked With
August 16, 2021
Very good service safty is #1 priority problem was found and fixed 1 inch Krack on my rim thank you Ryszard and fixed 1 inch Krack on my rim thank you Ryszard More
by Ryszard bonczek
August 12, 2021
Well take care of my issues and very friendly staff, price was not bad as lots of people think (at least on this dealer) well take care of me provide a vehicle and pick me up at my house. price was not bad as lots of people think (at least on this dealer) well take care of me provide a vehicle and pick me up at my house. More
by Franklin535
July 31, 2021
First visit was in-scheduled and simply asked for message regarding parking brake to be looked and whether the car was safe to drive . No one was able to look at it so we left about 35 minutes later . Either regarding parking brake to be looked and whether the car was safe to drive . No one was able to look at it so we left about 35 minutes later . Either understaffed or dis-regard . Senior Service Advisor ( John ) was rude. Second time with appointment took two days to diagnose . No loaner cars available . More
by DCKing2115
Employees Worked With
Service
July 30, 2021
Excellent service and customer service! I would recommend them to everyone I know. It’s the little things that they provide and do that makes it an enjoyable experience. recommend them to everyone I know. It’s the little things that they provide and do that makes it an enjoyable experience. More
by Craig
Employees Worked With
Juan and his manager.
July 29, 2021
The service was excellent. Technician was very knowledgeable and explained everything that needs to be done. Everyone is service department was friendly. The new batteries were replaced and car knowledgeable and explained everything that needs to be done. Everyone is service department was friendly. The new batteries were replaced and car was washed when service was completed. More
by Kistler.bev
Employees Worked With
Service department
July 24, 2021
I was disappointed in the time it took to get my Sprinter back. I understand, but it was a bit of an inconvenience because I had loss of use of my vehicle. Couple of details that bothered me: Van was given back. I understand, but it was a bit of an inconvenience because I had loss of use of my vehicle. Couple of details that bothered me: Van was given back to me dirtier than when I brought it in. Scraps of rubber in the van, fingerprints on the new windshield .. sounds petty but I would of like the time to be reset on my clock and the ez pass to be reinstalled on the windshield . Paying over 7k for service .. I expected higher standards . More
by Heather B
Employees Worked With
Xx
July 20, 2021
They do a good job but the remodeling has certainly had an effect on their performance. Hopefully this will be completed very soon. I’m thinking they didn’t have a choice. an effect on their performance. Hopefully this will be completed very soon. I’m thinking they didn’t have a choice. More
by tjpatenaude
