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Mercedes-Benz of Lehigh Valley
Allentown, PA
412 Reviews
Mercedes-Benz of Lehigh Valley is located in Allentown, PA also serving Easton, Bethlehem, Coopersburg, Emmaus and the surrounding areas. We look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 412 reviews
February 08, 2022
I waited almost three months to have my vehicle repaired. The dealer stated they could not locate the part needed to repair the vehicle so we searched ourselves and eventually located the part and had it shi The dealer stated they could not locate the part needed to repair the vehicle so we searched ourselves and eventually located the part and had it shipped to my house. I then called the dealership to inform them that the part was located and scheduled an appointment for service. The dealership replaced the part which I provided and now I have my car back. I understand that there may have been a backlog on getting this specific part but the dealership should have searched for it themselves since there was such a demand for this replacement part and then notified the customers ( like me). More
by Garry
Employees Worked With
Juan, Jon and Rick
February 03, 2022
Liz ,Juan Martinez and Mercedes team are amazing. Communication was great. No disappointment at all. Communication was great. No disappointment at all. More
by Jeannie87
January 31, 2022
Buying a Benz? See Mike Kordwitz & company, fabulous customer service from start to finish! Go! customer service from start to finish! Go! More
by Leslie & Bob
January 12, 2022
They make servicing your car a breeze! Juan Martinez took care of me every step of the way. Their text communication was awesome. I especially enjoyed the text video from the tech who was working on my took care of me every step of the way. Their text communication was awesome. I especially enjoyed the text video from the tech who was working on my car and told me everything that he was doing and what he found. Very cool! I was even able to approve a recommended service they wanted to complete for me. More
by Joe C.
Employees Worked With
Juan Martinez
January 03, 2022
Past visit: My wipers I arrived with were working perfectly fine! They said they failed! New MB ones installed did not wipe properly! Obviously they didn't check the wiping of the new blades! Came ba perfectly fine! They said they failed! New MB ones installed did not wipe properly! Obviously they didn't check the wiping of the new blades! Came back next day, they installed another set (or so they said) I asked "did they check them this time?" She said she thought so since it was the foreman who did it! As I was pulling out I hit the wiper wash AND THEY STILL WEREN'T WIPING RIGHT! $73+ for a problem that didn't exist when I first arrived!! All they did was switch them around as the wiping pattern problem then went to the other side! Got Bosch wipers online cheap, put them on myself and they worked perfectly! Of course I returned the scam blades they sold me for a full refund! Wow! How can these thieves and incompetent's get away with this crap!!! NEVER AGAIN!!! More
by john.kacmarcik
Employees Worked With
Don't recall
December 24, 2021
First time at this dealership and I must say it was a great experience. My contact person Jonathan Sell did a great job of keeping me updated on the service of my car and being honest on what services to great experience. My contact person Jonathan Sell did a great job of keeping me updated on the service of my car and being honest on what services to wait on. I also loved how they send pictures of what they find during their inspection and the estimated repair costs of each item. I will definitely be going back to get more work done. More
by Tyzaria2
Employees Worked With
Jonathan Sell
December 18, 2021
Very professional and accommodating. Juan and the rest Very professional and accommodating. Juan and the rest of Lehigh Valley staff are very nice and always smiling. Very professional and accommodating. Juan and the rest of Lehigh Valley staff are very nice and always smiling. More
by BGBen
Employees Worked With
Juan in service
December 15, 2021
Chad as a service agent was professional and accommodating- setting up the appointment was easy and hassle free. accommodating- setting up the appointment was easy and hassle free. More
by Cscosenza
Employees Worked With
