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Mercedes-Benz of Lehigh Valley

Allentown, PA

Overview
Employees
Reviews
Vehicles
4.8
434 Reviews
Mercedes-Benz of Lehigh Valley is located in Allentown, PA also serving Easton, Bethlehem, Coopersburg, Emmaus and the surrounding areas. We look forward to seeing you!
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3401 Lehigh St

Allentown, PA

18103

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Showing 434 reviews

February 01, 2024

Every thing was great . From scheduler , service adviser (Rick) and the person who washed my car. More

by nader.husseinzadeh
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Not apply
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Feb 01, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thanks for taking the time to commend our service at Mercedes-Benz of Lehigh Valley! We'll be sure to let Rick know his assistance was appreciated. Until next time, drive safely!

February 01, 2024

The sales staff and the overall sales experience were superb. What I found very worrisome later was my finding that the maximum battery charge was set at 100%. This is NOT recommended for routine use by More

by Union Pacifik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sayed Ahmed and James
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Feb 01, 2024 -

Mercedes-Benz of Lehigh Valley responded

We appreciate your feedback and are glad to know you had a superb sales experience at Mercedes-Benz of Lehigh Valley. We take note of your concern about the battery charge setting, rest assured we'll look into this matter for future improvements. If you would like to discuss this further, please don't hesitate to reach out!

January 31, 2024

Excellent service prompt response very well. Communication to the customer and dealer representative. I would highly recommend a dealership More

by Wesolowski31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Feb 01, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know you had an excellent experience with our team at Mercedes-Benz of Lehigh Valley. Your recommendation means a lot to us!

January 30, 2024

I was very satisfied w/ the service received at Mercedes Benz of Lehigh Valley. Thank you More

by jeariv923
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Jan 30, 2024 -

Mercedes-Benz of Lehigh Valley responded

Your five-star review made our day! Thank you for choosing Mercedes-Benz of Lehigh Valley and we hope to assist you again in the future.

January 27, 2024

I’m gonna try to explain it to you the best way I can they glued something back to my car unbelievable More

by AKIABDUL68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unbelievable
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Jan 29, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're sorry to read about your recent experience. It's important that our customers feel confident in the work we do, and it sounds like we've missed the mark here. We'd appreciate an opportunity to learn more about this situation and see how we can make things right for you. Please reach out at your earliest convenience so that I may assist further - thank you, Rex Weaver - Service Director - (610) 967-0827.

January 27, 2024

Jonathan Beck does a very good job - kind thoughtful. Kept me informed during the cars stay. More

by Rwasserm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Beck
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Jan 29, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for the review! We appreciate your business and hope to see you again at Mercedes-Benz of Lehigh Valley. Safe travels!

January 27, 2024

Today I experienced what it means to be a valued appreciated customer. From the moment I walked inside I felt valued and heard. The outstanding service performed on my vehicle was fair priced and ex More

by Hunsluv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employees with valet setvice
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Jan 29, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're so glad to know you felt valued and appreciated during your visit at Mercedes-Benz of Lehigh Valley. Our team always strives for outstanding service, fair pricing, and quick turnaround times. Thanks for sharing this memorable experience with us!

January 22, 2024

Best service call! Rick and Kevin gave personal attention and excellent technical explanation of issues. Helpful attentive and helped me understand the issue completely More

by DrDrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanitz and Kevin (shop foreman)
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Jan 22, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Rick and Kevin provided you with excellent service at Mercedes-Benz of Lehigh Valley! It's important for us that our customers understand their car issues completely. Thanks for noticing the personal touches, we appreciate your feedback!

January 16, 2024

This time it looks as if they did not do the free inspection to let you know of any potential upcoming problems. The last time I hada detailed list work the car needed. They just check n/a in most b More

by evey033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
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Jan 16, 2024 -

Mercedes-Benz of Lehigh Valley responded

I'm sorry to read about your recent experience. We aim for thoroughness in our inspections and it's disappointing if we fell short this time around. Also, I understand how the size of a loaner vehicle can impact your day-to-day activities, and apologize if we weren't able to accommodate you better on that front. If you could kindly contact me, I'd like to offer a conversation but am unable to identify your records without a full name. Thank you, Rex Weaver - Service Director - (610) 967-0827

January 16, 2024

This dealership is proficient, professional, and easy to work with. The same could be said for our service advisor Jonathan. A+ More

by Jacqui Gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Beck
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Jan 16, 2024 -

Mercedes-Benz of Lehigh Valley responded

Jacqui, we're delighted to know you had a positive experience with Jonathan and our team at Mercedes-Benz of Lehigh Valley. Thanks for the review! We are here for all of your future needs!

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