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Mercedes-Benz of Lehigh Valley

Allentown, PA

Overview
Employees
Reviews
Vehicles
4.8
381 Reviews
Mercedes-Benz of Lehigh Valley is located in Allentown, PA also serving Easton, Bethlehem, Coopersburg, Emmaus and the surrounding areas. We look forward to seeing you!
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3401 Lehigh St

Allentown, PA

18103

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Showing 381 reviews

October 28, 2023

Definitely do not care about your vehicle enough to bring issues to your attention that they observe More

by richard_chambers06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan
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Oct 30, 2023 -

Mercedes-Benz of Lehigh Valley responded

Richard, this is not the impression we hope to leave with our customers and I am sorry to hear you are having concerns with your vehicle. I would like to discuss this feedback with you and work together to find a resolution. Please give me a call when you can. Thank you, Rex Weaver - Service Director - (610) 967-0827

October 27, 2023

Jonathan is wonderful , patient,and helpful. We have received great service! State inspection was cheap and very fast. Car wash done after inspection as well. More

by Kimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan is doing a great job!
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Oct 27, 2023 -

Mercedes-Benz of Lehigh Valley responded

Kimmy, it's great to know that Jonathan and our team at Mercedes-Benz of Lehigh Valley provided you with excellent service. We're glad your state inspection went smoothly! Enjoy the clean car!

October 26, 2023

This visit was very professional and pleasant! I was immediately attended and kept inform . This was not the case previously More

by stepale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Oct 26, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're happy to know your recent visit to Mercedes-Benz of Lehigh Valley was professional and pleasant. We appreciate the feedback, it's great knowing our team kept you well-informed throughout!

October 25, 2023

I was very impressed with the service and facility. Jonathan did a fantastic job accommodating my service and communicating everything throughout the process. More

by Daniel.w.warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Oct 26, 2023 -

Mercedes-Benz of Lehigh Valley responded

Daniel, we're delighted to know that Jonathan and our team at Mercedes-Benz of Lehigh Valley provided you with top-quality service. Thanks for sharing your experience!

October 20, 2023

We always receive excellent customer service assistance. Agent is knowledgeable about services. We also receive our services with Jonathan. More

by Kathy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Oct 20, 2023 -

Mercedes-Benz of Lehigh Valley responded

Kathy, it's great to know that you consistently receive excellent service from our team at Mercedes-Benz of Lehigh Valley. We'll pass your compliments on to Jonathan! Thanks for the review.

October 18, 2023

Jonathan Sell is a pleasure to work with. Work was done quickly. They are always great with communication. I am a little surprised this is the second time my vehicle has been returned without More

by dejalynn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sell
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Oct 18, 2023 -

Mercedes-Benz of Lehigh Valley responded

We appreciate your feedback and are glad to know Jonathan was able to assist you efficiently. However, I'm sorry to learn your vehicle was not returned to you in the expected condition. I'd like to step in and address your comments directly. If you are willing, please give me a call when you are available. Thank you, Rex Weaver - Service Director - (610) 967-0827

October 17, 2023

Dealer completed all work in a timely manner. The drop off and pick up process was efficiently run, and the consultant was very pleasant to work with More

by wclosterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Oct 17, 2023 -

Mercedes-Benz of Lehigh Valley responded

Thanks for the feedback! We're glad to know that our team at Mercedes-Benz of Lehigh Valley made your service experience efficient and pleasant. Safe travels ahead!

October 15, 2023

My service advisor, Joe Cardell was very helpful and informative making my experience very pleasant and satisfying. More

by fmack40
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cardell
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Oct 16, 2023 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know that Joe Cardell was able to provide you with a pleasant and satisfying experience at Mercedes-Benz of Lehigh Valley. Thanks for the positive feedback!

October 14, 2023

I’m very happy and pleased to be a customer of this dealership. Everyone I’ve had contact with over the years have been very courteous,helpful and pleasant. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Mercedes-Benz of Lehigh Valley responded

Katie, we're so glad to know you've had consistently positive experiences with us at Mercedes-Benz of Lehigh Valley. Thanks for being a valued customer!

October 11, 2023

Everyone was very kind. Juan is absolutely wonderful to deal with. Thank you for everything. More

by Rick R
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan, Jim driver & I believe Scott was the person who returned my car
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Oct 12, 2023 -

Mercedes-Benz of Lehigh Valley responded

Rick, thank you for sharing this lovely praise for Juan and the rest of the Mercedes-Benz of Lehigh Valley Team! We look forward to working with you again down the road!

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