Mercedes-Benz of Lehigh Valley

I dealt with Jim the sales manager. As a person who hates going to purchase a car, Jim actually made it a pleasurable experience. This is the second Mercedes I have purchased from this As a person who hates going to purchase a car, Jim actually made it a pleasurable experience. This is the second Mercedes I have purchased from this dealership and I will continue to be a client of theirs. More

Joe was courteous and informative! The service was done in a timely manner. Thank you! The service was done in a timely manner. Thank you! More

Mercedez Benz of Lehigh Valley, Pa provided a unique experience for me this recent interaction. My c300 had a strong unusual gasoline odor in the garage suddenly. I had called MB of LV on a Thursday, go experience for me this recent interaction. My c300 had a strong unusual gasoline odor in the garage suddenly. I had called MB of LV on a Thursday, going into Presidents' Day holiday weekend. My experience began with: *Telephone/reception : Leillani *Service Advisor: Juan Martinez (1 of 6 service advisors, very hard working with an overfill of workorders and facing challenges regarding courtesy loaners at the time. Yet handling all customer transports through shuttle service which was timely and professional) *Technician: Rick Dombroski *Valet staff, all of them! Juan Martinez explained from first interaction in a very efficient, clear, concise, professional and in ELITE manner the process of vehicle handling. Covering initial multipoint inspection of the vehicle in general, plus recommendations of maintenance and potentially beyond the diagnostics of my reason of bringing the vehicle in the first place. Very clear, to the point. Punctual. This being on a Thursday, resulted in follow up and further diagnostics through the Friday and work performed over the weekend into Monday, the technician and efforts resulted in going above and beyond in attempts to replicate the gasoline smell by filling the gas tank. After extensive trials and diagnostics, situations was resolved Tuesday as promised. Furthermore, it was discovered and recommended for subframe work. Which can be a costly job concerning critical quality component of such vehicle to remain in elite luxury condition. All the work was completed as promised and professionally manicured to exceed expectations of quality and resolve. Juan Martinez, not only impressed upon me as a recent customer, but confirmed the values of integrity, honesty, professionalism, and service truly to reflect the name and brand values of Mercedez Benz of Lehigh Valley. Thank you Juan for this elite, excellent, and positive experience with your team, department, and dealership. Execution was exquisite and exceeded my expectations indepth. Juan Martinez earned my trust and loyalty for not only the MB of LV dealership but for the automobile industry, as I have seen in the past varying degrees in differences of results as well as efforts regarding many challenges met unsuccessfully to satisfaction or expectation as a customer. Juan Martinez may be 1 of many within the field of service advisory, but he and MB of LV are 1 of 1 in my experience. I strongly recommend them and the group at MB of LV for any needs for your luxury vehicle experience. The deep attention to details was a key factor I noticed by the entire team. Smart, fast, and honest. (As I have extensive relations and experiences within the industry across brands, this was a lasting impression) Thank you! More

Great service, outstanding staff. Always keeps you updated and always delivers as promised. Truly recommend. Always keeps you updated and always delivers as promised. Truly recommend. More

Every thing was great . From scheduler , service adviser (Rick) and the person who washed my car. From scheduler , service adviser (Rick) and the person who washed my car. More

The sales staff and the overall sales experience were superb. What I found very worrisome later was my finding that the maximum battery charge was set at 100%. This is NOT recommended for routine use by superb. What I found very worrisome later was my finding that the maximum battery charge was set at 100%. This is NOT recommended for routine use by EVERY EV manufacturer.- and I am assuming that this was the routine at the dealer since last fall. More

Excellent service prompt response very well. Communication to the customer and dealer representative. I would highly recommend a dealership Communication to the customer and dealer representative. I would highly recommend a dealership More

I was very satisfied w/ the service received at Mercedes Benz of Lehigh Valley. Thank you Benz of Lehigh Valley. Thank you More

Jonathan Beck does a very good job - kind thoughtful. Kept me informed during the cars stay. Kept me informed during the cars stay. More

Today I experienced what it means to be a valued appreciated customer. From the moment I walked inside I felt valued and heard. The outstanding service performed on my vehicle was fair priced and ex appreciated customer. From the moment I walked inside I felt valued and heard. The outstanding service performed on my vehicle was fair priced and expeditious. Truly a memorable experience. More