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Mercedes-Benz of Laguna Niguel - Service Center
Laguna Niguel, CA
333 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center
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June 17, 2015
Returning customer Went in for routine service on my 2-year GL, a few weeks later walked out with a 2015 GL. Lease. This is my 3-Rd car from MBZ of Laguna Niguel. Russ i Went in for routine service on my 2-year GL, a few weeks later walked out with a 2015 GL. Lease. This is my 3-Rd car from MBZ of Laguna Niguel. Russ is knowledgeable, precise and considerate. Takes all his time with his customers. Big dealership with small dealership feeling. In 2004 my husband & I purchased an ML from John Maxwell now in the Finance Dept. I was happy to work with both of them this time around since my husband is no longer by my side. Made it very easy for me to understand the process. I love the ML and GL series! Great dealership! Will be back again! More
by Author
Employees Worked With
Russ Ellis, John Maxwell, Lee Hawkins
April 11, 2015
Rip off artist and scammers. Do Not Trust These guys...especially Mr Edgar C who is the service manager. I bought my Sprinter van in June of 2010 less than 5 years ago. I have 96k Do Not Trust These guys...especially Mr Edgar C who is the service manager. I bought my Sprinter van in June of 2010 less than 5 years ago. I have 96k miles on now but they do not want to honor my 5year/100k warranty for a failing glow plug. These glow plugs fail on a consistent basis and have already had to replace 7 or 8 times since I purchased my van in June of 2010. All have been covered under warranty which is part of the Emission law in the state of California. They now tell me that another dealer had my van in March of 2010 and that is when the warranty coverage started! Say what?? Why wasn't I told this when I thought I was buying a brand new vehicle back then?? Scammers I tell ya. I don't remember exactly who sold me the van, but he is no longer at the dealership and I cannot find his info. More
by Han123
Employees Worked With
Edgar Ceniceros, Scott Parry
January 16, 2015
Great service and service adviser I had my CL600 serviced. Every dealership should have John Mosqueda. He is a gem. Great man, very helpful. Would come again.excellent service experien I had my CL600 serviced. Every dealership should have John Mosqueda. He is a gem. Great man, very helpful. Would come again.excellent service experience. He is the man to go. I have been dealing with him for a long time and every time he gave me perfect service. More
by Atam
Employees Worked With
Christian Williams, John Mosqueda
January 15, 2015
Always 5 Star Service at MBLN The thing that I like best about MBLN is the consistancy of excellent service that I recieve. I have been dealing the same individuals for a very lon The thing that I like best about MBLN is the consistancy of excellent service that I recieve. I have been dealing the same individuals for a very long time. From my Service Advisor, to my Sales Advisort to the General Manager. My relationship goes back for decades. I am pleased to highly reccomend the dealership and these individuals. Tom Tucker More
by thomastucker
Employees Worked With
Pat Bolter, David Noble, Matt Moskal, Edgar Ceniceros, Jane Choi, Gary Casey
December 30, 2014
Tire Pressure Issue I purchased a 2013 C250 "loaner car" from MBLN a few months ago and it's just like a new car (see Steve Mead for a great deal). I recently noticed one I purchased a 2013 C250 "loaner car" from MBLN a few months ago and it's just like a new car (see Steve Mead for a great deal). I recently noticed one of the rear tires was losing air slowly and I took it over to the service department. I was aware the tire was no longer under warranty however the service manager took care of the problem at no charge. Although it was a minor problem the dealership went beyond was was required of them and took care of the problem in a friendly and professional manner. Naturally they gave me a loan car to use for the day.I highly recommend this dealership. More
by richardkellysr@gmail.com
Employees Worked With
Steve Mead
December 20, 2014
Excellent service I started coming to MB Laguna about 2 years ago after getting tired of the less quality of customer service at the local dealership in San Diego. Each I started coming to MB Laguna about 2 years ago after getting tired of the less quality of customer service at the local dealership in San Diego. Each time that I have came to MB Laguna, I always felt welcome and everyone was knowledgeable about my concerns. Everyone is very friendly and I always get a warm greeting. I have experience excellent service from Sales, Services and Parts department. I have always left the dealership happy and satisfied. And it is worth the drive from San Diego. Thanks C. Wilkins More
by mbgirl
Employees Worked With
Other Employees :
Jesse Guttierrez, Cesar Romo, Christian Williams
December 13, 2014
Excellent Mercedes Dealer These guys know how to service cars. In addition you are promptly met when you drive to the service area. They discuss service with you and have you i These guys know how to service cars. In addition you are promptly met when you drive to the service area. They discuss service with you and have you in a free loaner car leaving the facility in 5 or 10 minutes. No waiting around here. I have been having my cars serviced here for 13+ years and have bought or leased 3 cars here at great prices. I highly recommend this dealership. More
by deano58
Employees Worked With
Cesar Romo, Han Nguyen, John Mosqueda
November 05, 2014
Repair of my R 350 My service was quick and everyone treated me so kindly. I wouldn't go to any other dealer, Eddie always takes excellent care of us. My service was quick and everyone treated me so kindly. I wouldn't go to any other dealer, Eddie always takes excellent care of us. More
by Dmilewski
November 04, 2014
The best service department in sourthern california I have personally had my cars serviced at Walters and Fletcher Jones, and Laguna Niguel has gotten it right. They know exactly how valuable my time is I have personally had my cars serviced at Walters and Fletcher Jones, and Laguna Niguel has gotten it right. They know exactly how valuable my time is and goes the extra mile to get it done. Also, no BS, which is nice. I've had my GL550 and S550's serviced there for the last two years, always great, especially Eddie Granados in the Service Department. More
by brandonchatham
October 29, 2014
"Five + One Star Service - Excellent Service Department" Job well done by Christian Williams and his technician. If you need to find a good service adviser, he is the one; very knowledgeable for the issues Job well done by Christian Williams and his technician. If you need to find a good service adviser, he is the one; very knowledgeable for the issues and friendly to the first time customer,one trip - problem solved. Really pleasure to work with him - Outstanding!!! More
by sigx5
Employees Worked With
Christian Williams
