Mercedes-Benz of Laguna Niguel - Service Center

Great and Excellent Experience With Jessey Gutierrez I remember when the first time we brought our car GLK 350 2015 last December 2015. The engine I con on the dash board has a light. Me and my wife wo I remember when the first time we brought our car GLK 350 2015 last December 2015. The engine I con on the dash board has a light. Me and my wife wondering what's going on.the car is one old and a brand new car. My went to MB Laguna Niguel and he meet this wonderful service advisor and so he's very polite, friendly and accommodating person. He explain well and told my nothing to worry and he will take care the problem. After 30 minutes or 1 hour I remember he called my wile everything okay, engine icon on dash board is lighted one of the software need to update. From that moment since then we have connection and every time need service , always to see Jessey and I recommend him to my friends who needs service on their Mercedes Car. Excellent and keep it Up the good work. .Fortune Sagra 25041 Monte Verde Drive Laguna Niguel More

They DO NOT HONOR their agreements...unethical and dishonest VERY VERY Disappointed with this dealership. They DO NOT HONOR their agreements! I paid $800 more to purchase a Sprinter Van here because they offer VERY VERY Disappointed with this dealership. They DO NOT HONOR their agreements! I paid $800 more to purchase a Sprinter Van here because they offered to give free carwashes. After buying the vehicle they made a Unilateral decision to STOP washing Sprinter Vans....Really, we had and still have an agreement they need to honor. What other agreements will they break. They always washed it by hand but now, Chris the service manager said they do not wash by hand. He then painted himself into a corner and said if I bring it in for a service, they will wash it..... What???? so you do wash Sprinter Vans, just don't want to honor your agreement. Apparently ethics and honesty are not important at this dealership! More

Cheated Laguna Niguel Mercedes Dealership is a dishonest business.The general manager is a greedy businessman. May 2016 my wife brought her Mercedes in for e Laguna Niguel Mercedes Dealership is a dishonest business.The general manager is a greedy businessman. May 2016 my wife brought her Mercedes in for engine work. We had a 2000.00 warranty with a 100.00 deductible. Upon pick-up, she was told to pay $657.00 up and above the 100.00 deductible. She called my work from their office and I spoke with the service department only to be told my warranty didn't cover their labor cost and I had to pay the balance. I called the warranty company immediately where they confirmed all I had to pay was the 100.00 deductible. That the Dealership agreed with the warranty company when they accepted the job. However, my wife was told she would not be given her Mercedes keys until she paid the 657.00. She asks to speak to the General Manager hoping to get justice and informing him also, that we had just spent 6,000 moving to California from Texas that week. That this was a great hardship on us. This General Manager could not have cared less. was spinning his words and she had to pay the extra money it to get her Mercedes back. We noticed there was paint overspray on the front of her white Mercedes hood and front windshield. Not costly but still her leopard umbrella was gone from the back seat where it always stayed. We called, pleaded, argued trying to get our money refunded but to no avail. Recently sept 2017 we learned. Laguna Niguel Mercedes did, in fact, cheat us 657.00 that in fact. the warranty company was 100% correct. BEWARE of Laguna Niguel Mercedes Dealerships dishonest practices. I go to Flecther Jones in Newport beach for a professional, honest job well done. More

Cannot trust this person. Does not take ownership Edgar Ceniceros is a rude, condensing,pathetic, low class, aggressive, and has foul mouth! After our confrontation he will talk about you and laughs Edgar Ceniceros is a rude, condensing,pathetic, low class, aggressive, and has foul mouth! After our confrontation he will talk about you and laughs about the interaction that just took place. He uses very derogatory, demeaning, verbiage about me when he spoke to the other employees, as I was around the corner and watching him through the glass, as he was talking about our interaction. I'm sure it was to give himself a "rise" and "pat" on the back to validate, in his head, that he was correct and to justify how he treated me. Honestly it was very ugly! He also preps the upper management about what happened to cover himself. Yes a was upset. Would you be? Edgar you don't have a professional bone in your body. You are only a local "service " manager at MBLN. You kept speaking "down" at me. You are not above everyone. I was on hold for twenty minutes. When he finally answered, he was angry and combative. I will admit I was not happy he was not honoring the damage that occurred here. When I met him it was even worse. He throws gas on the fire and gets a kick out of making MBLN customers angry, then all logic leaves the room. Then I get the ultimatum. And I quote " I will fix your car and you are no longer allowed back"!, "BUT if i don't fix your car you remain as a customer! You make the choice "! That`s a mean mouth full. I told him that I'm a customer MBLN. After all, six months ago we bought a SL550 from this dealer. He then proceeds to threaten to call the cops telling me to "go home Jack"!, "leave my office"!. All this while every time I try to speak with him he is already answering me with his quick witted rudeness before I'm finished with my sentence. Who does that?! As I speak to him, he has a condescending continual "laugh". He tells me to be "Professional". WOW! My Mercedes G550 recently had work done only to be returned to me with paint damage and a broken passenger vent. All I ask is that my vehicle to be returned in the same condition as when surrendered. My G550 was at this dealer for a week for repairs. They store your vehicle outside where the birds crap on it. When they returned my vehicle back to me my hood paint was destroyed from the bird droppings. And my passenger vent was cracked. My windscreen was replaced and they had to remove the pillars and such to fix it. I imagine this happened then. So whom ever was in that area of my vehicle they broke the vent. Hey stuff happens. I get it, but fix the damage your dealer caused. Lee Hawkins told me he spoke with the person that worked on my car and he said he denied breaking it. Of course he's going to deny it. Also, Lee you lied. Nothing was done to my car. The hood bumpers have felt stickers we had put on it. As you said, they replaced them. I'm also taken back this being a "CPO" with two additional warranties " but this still want money to diagnose the issue. The TC that you said the mechanic looked at said nothing was wrong. Interesting because it beeps and is a common issue. At minimum googling it will tell you want wrong. never mind it beeps all the time and the car needs to move forward to stop. As far as the paint Edgar told me he is not responsible for nature. Actual Edgar, yes, the dealer is. It happened when your dealer stored my car outside in the elements. Maybe you should store customer cars under a car port type awning which I know you guys have. I'm am in complete disbelief as to what happened and how you treated and reacted towards me ! This is as low class as it gets Edgar. I'm as easy as it gets to deal with. All I ask is that my G550 be returned to me in the same condition as it was when I surrendered it to the dealer. Your conduct is pitiful, desperate, and mostly, unprofessional. You need a job that doesn't deal with the public because soon you will cause an undo lawsuit for MBLN and is not fair to there customers or MBLN. I'm going to continue to take my compliant online in as many various sites there is as I have found a review page for you. I will contact the BBB, MBUSA Facebook and so on. Apparently from other reviewers you have created a not so favorable name for yourself. Just look at the reviews that "are not recommended ". Apparently I'm not the only one that you have talk down to. You don't deserve to have the pleasure of working for a company that has strived so hard to become what MBLN is. We have been Mercedes customers since it was across the freeway in the little round building from my father buying his MB even back in the 1970`s. I'm very nervous to be around such a lose cannon and vial person. MBLN apparently this behavior is acceptable because the GM Pat Bolter and Mr Erickson is doing nothing to remedy this. This is what the local community has to deal with? I thought MBLN was a high class car company. I`m terribly mistaken. Disappointed to say the least! More