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Mercedes-Benz of Laguna Niguel - Service Center
Laguna Niguel, CA
333 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center
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March 15, 2021
Friendly, efficient and the service was excellent as usual. I needed routine service for the car and a windshield replaced and the price was competitive. They provided a loaner car while my car was b usual. I needed routine service for the car and a windshield replaced and the price was competitive. They provided a loaner car while my car was being serviced. The whole process was extremely efficient. All the service personnel were friendly and attentive - especially Tarek Saba. He was very knowledgeable and responded promptly to my phone calls and texts. More
by Rose
Employees Worked With
Tarek Saba, Candace Eckart, Sean Haifi
March 15, 2021
Tarek was amazing and extremely helpful and vey knowledgeable. From the first phone call to the appointment. When we arrived he great us with smiley face. I recommend him to all my family and frien knowledgeable. From the first phone call to the appointment. When we arrived he great us with smiley face. I recommend him to all my family and friends. More
by Mkassas
Employees Worked With
Tarek
March 09, 2021
Mercedes Benz of Laguna Niguel had my car ready on time and washed. I had mentioned that I heard a rattle in the back of my car, and they took the time to find it and fix it. Very professional all around. and washed. I had mentioned that I heard a rattle in the back of my car, and they took the time to find it and fix it. Very professional all around. More
by Myakka54
Employees Worked With
Caesar Romo
March 01, 2021
Friendly, Fast, Fair. My repair was found to be covered by Mercedes. I was kept informed/ updated by my Service Rep. Car was finished when promised by Mercedes. I was kept informed/ updated by my Service Rep. Car was finished when promised More
by AG
Employees Worked With
Lee Hawkins Service
February 28, 2021
Great service. Had car detailed inside and out. What a fabulous job. Cesar was my service manager. He took care of all my yearly service needs. fabulous job. Cesar was my service manager. He took care of all my yearly service needs. More
by rwb-mhb
Employees Worked With
January 25, 2021
I have been to other Mercedes dealerships and I thought the service department here from scheduling to pick-up was incredibly smooth and seamless. John M. was great in helping me through his recommendatio the service department here from scheduling to pick-up was incredibly smooth and seamless. John M. was great in helping me through his recommendations for service. And the ease of the process to pick up the loaner vehicle was quick. The text communications made it simple to have my car ready upon my arrival for a quicker pick-up process, too. More
by LL
Employees Worked With
John Mosqueada
September 07, 2020
Completely dishonest location, do not service your vehicles here! Assistant Service Manager Tarek Saba should be fired, he completely went against instructions insult to injury reported statements fro vehicles here! Assistant Service Manager Tarek Saba should be fired, he completely went against instructions insult to injury reported statements from customer on invoice that were never stated as a way to provide himself backup for doing a service he was explicitly told NOT to do. Vehicle newly purchased Certified Pre-Owned with less than 6000 miles with a laundry list of services and replacements NOT needed. Do yourself a favor and stay away from Laguna Niguel service department at all costs, they clearly will do anything to steal your money. This location is totally corrupt and condescending little snots! More
by No to Laguna Niguel Service
Employees Worked With
Matthew Moskal, Nicole Izzi
October 07, 2019
Unfortunately, our experience with Jesse Gutierrez, assistant service manager was horrible. I’ve never been treated so poorly by a service representative. His combative and demeaning behavior was onl assistant service manager was horrible. I’ve never been treated so poorly by a service representative. His combative and demeaning behavior was only tolerated because I had to get my vehicle serviced. I just hope that next time my vehicle needs service, there will be a service manager with more manners and customer service training. More
by Happy Camper
Employees Worked With
Jesse Gutierrez
April 23, 2018
Phenomenal and Fast Service I called them and they got me in right away, no wait. I had the pleasure of working with Devin Rhoades and he was very professional and explained thin I called them and they got me in right away, no wait. I had the pleasure of working with Devin Rhoades and he was very professional and explained things thoroughly. They saved me money on the service by $100 dollars. Very satisfied. More
by Joey.Wahhab24
Employees Worked With
Devin Rhoades
