Mercedes-Benz of Laguna Niguel - Service Center

I am always pleased with the service department here. Tarek Saba has been my rep for 4 years now with my C250. I moved to San Diego but still drive all the way up to Laguna Niguel passing other MB deale Tarek Saba has been my rep for 4 years now with my C250. I moved to San Diego but still drive all the way up to Laguna Niguel passing other MB dealers along the way. They are always courteous, prompt and fair and things are fixed right the first time. More

Horrible service!! Did not work on the vehicle even with a scheduled appointment. The vehicle just sat for four days untouched. Very disappointed with overall service. Ended up wasting my valuable time and a scheduled appointment. The vehicle just sat for four days untouched. Very disappointed with overall service. Ended up wasting my valuable time and inconvenienced everyone who helped to get my vehicle to the dealership. This includes drop off and pick up. What a waste of time overall!!!! More

Excellent service. My advisor is top notch and so are the service techs. My car always comes back clean and have never had issues with smudges or oil residue on the engine. service techs. My car always comes back clean and have never had issues with smudges or oil residue on the engine. More

Eddie Chavez has taken excellent care of me & my Mercedes for many years!! He goes above & beyond to make sure everything is done perfectly!! Eddie answers all my questions clearly, gives me options & is hon for many years!! He goes above & beyond to make sure everything is done perfectly!! Eddie answers all my questions clearly, gives me options & is honest & personable! He makes car maintenance & repairs Stress Free!! I highly recommend MB at Laguna Niguel because of Eddie Chavez's outstanding customer service & their commitment to excellence! Eddie makes car maintenance & repairs a pleasant & even enjoyable experience!!! More

Excellent communication and good care re recall fixes All done and car was updated! Booked serviced and loaner provided And I recommend working with Tariq for anyone who needs a service professional All done and car was updated! Booked serviced and loaner provided And I recommend working with Tariq for anyone who needs a service professional More

As always , Cesar Romo did an outstanding job. He kept us informed and our vehicle was finished quickly and returned better than it was when it went in and much cleaner . The loan car was excellent ! Thanks informed and our vehicle was finished quickly and returned better than it was when it went in and much cleaner . The loan car was excellent ! Thanks again LNMB ! More

Excellent service, always happy with service 👍🏻 All their staff are friendly and accommodating. Highly recommended. Feels safe to be there specially with COVID Everyone observing safe COVID practice their staff are friendly and accommodating. Highly recommended. Feels safe to be there specially with COVID Everyone observing safe COVID practices! More

Laguna Niguel dealership has been top notch since I purchased my 2018 e class. Service department and loaner car department is world class. Casey in customer service is a true pro and class act. purchased my 2018 e class. Service department and loaner car department is world class. Casey in customer service is a true pro and class act. More