Mercedes-Benz of Laguna Niguel - Service Center

The worst experience I’ve ever experienced in my 40 years. They operate without any since of integrity. No real concern on the client. And absolutely no customer service years. They operate without any since of integrity. No real concern on the client. And absolutely no customer service More

I would not take my car anywhere else! The entire staff is highly professional, courteous, and go out of their way to make my visit as comfortable as possible. is highly professional, courteous, and go out of their way to make my visit as comfortable as possible. More

Tarek was great, he did not dismiss my concerns. He uncovered the problem and got it fixed. He assured me that my needs were covered under the warranty uncovered the problem and got it fixed. He assured me that my needs were covered under the warranty More

Had 2 “free” spare screws installed on front end of car that were completely out of spec. Ended up having to buy them. Please don’t offer free parts if they are not OEM Mercedes Benz. that were completely out of spec. Ended up having to buy them. Please don’t offer free parts if they are not OEM Mercedes Benz. More

Yesterday, I dropped off my car at the dealership coz I had a problem with the my left light break. I was just about to park and Cesar Romo was there walking towards my car. Cesar Romo is an awesome Serv had a problem with the my left light break. I was just about to park and Cesar Romo was there walking towards my car. Cesar Romo is an awesome Service Advisor, I told him what I need to fix, he was so quick. I dropped off my car, got a loan car, I was there not more than 10mins, I remember from my past experience with a different dealer, I have to wait like at least 30mins to talked to a Service Advisor, it was a quick car service I’ve ever been to. Great service, great atmosphere.. Thank you Cesar for an awesome service. Oh! And I got a free car wash too.. More

Wonderful dealership and hard working sales/service reps. I would highly recommend opening the Service Dept. on the weekends! Battery and installation too expensive for a widow expense! I would highly recommend opening the Service Dept. on the weekends! Battery and installation too expensive for a widow expense! More

Excellent service from drop off to pickup. Devon always makes the service process easy. The car was ready on the same day and was washed when I came to get it. makes the service process easy. The car was ready on the same day and was washed when I came to get it. More

My sales rep Casey was very helpful and professional. I will definitely bring my car back to this location. Thank you for all your help will definitely bring my car back to this location. Thank you for all your help More

Devin was great! Kept me updated. Friendly and knowledgeable service. Actually, everyone I encountered was attentive and helpful. I am glad to have my car back running great and all clean! knowledgeable service. Actually, everyone I encountered was attentive and helpful. I am glad to have my car back running great and all clean! More

Very happy with everything from being greeted to closing the transaction! Also Cesar in service took very good care of me! Everyone is very nice the transaction! Also Cesar in service took very good care of me! Everyone is very nice More