Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Laguna Niguel - Service Center
Laguna Niguel, CA
333 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center
Sort by
July 02, 2021
Excellent service and repairs; Caesar was great! I continue to use MB of Laguna Niguel as I have for the past two decades. Highly recommended!! continue to use MB of Laguna Niguel as I have for the past two decades. Highly recommended!! More
by Johns
Employees Worked With
Caesar at Service Dept
June 17, 2021
We walk in with the negotiated price honored. And preferred employer program price honored. Quick in and out. The sales person is very nice and patient when introducing the car. preferred employer program price honored. Quick in and out. The sales person is very nice and patient when introducing the car. More
by Ying
Employees Worked With
June 16, 2021
We have been taking our Mercedes to this dealership for 13+ years and have always been highly satisfied. We greatly appreciate the recommended service report they provide, not to mention the courtesy car. 13+ years and have always been highly satisfied. We greatly appreciate the recommended service report they provide, not to mention the courtesy car. The car had been washed and brought right to the door of the service representative. More
by rsvenkerud
Employees Worked With
Lee Hawkins
June 14, 2021
Perfect in every way. From driving the car in, for the Perfect in every way. From driving the car in, for the time estimated, for the service given, and for the loaner, everything was a plus. Perfect in every way. From driving the car in, for the time estimated, for the service given, and for the loaner, everything was a plus. More
by Oneilllawrence11
June 12, 2021
Everything went like clockwork. It was a perfect experience in service! My car was in for an annual checkup… This was my first time at this dealership and I am quite happy! experience in service! My car was in for an annual checkup… This was my first time at this dealership and I am quite happy! More
by Roberta
Employees Worked With
Devin in Service
June 11, 2021
This was a total disappointment, everyone sucked. You guys have totally dropped the ball, this is NOT the same place as before. When you guys were trying to beat Fletcher, you were on the your game. No guys have totally dropped the ball, this is NOT the same place as before. When you guys were trying to beat Fletcher, you were on the your game. Now you think you can substitute human customer service with text and electronic BS. Everyone down there has dropped the ball. I was even interested in buying another car!! Never got a call - Nothing! And please don't bother now - I am taking my business elsewhere! More
by Why!!!
Employees Worked With
I had my car in for service
June 10, 2021
Work is always completed on time. My service advisor, Josh, is honest and professional and is a car guy too. Cars always come back clean. I have had both warrantee work done on my SL550 and repairs and s Josh, is honest and professional and is a car guy too. Cars always come back clean. I have had both warrantee work done on my SL550 and repairs and some overdue restoration work on my 6.2L AMG E63 “TrackPack” sedan. I’m always very happy with the speed and quality of the work. More
by Maustintx
Employees Worked With
Josh
