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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews
Call Service Center (949) 416-2444

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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August 13, 2021

Professional service reps,excellent details of service needs,status updates provided when needed. More

by Dave.doherty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Romo
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Aug 15, 2021 -

Dave.doherty responded

You are treated like a VIP when you arrive and the service reps do not rush you through the process and will give you status calls if required

August 10, 2021

The people work there are very friendly and helpful in any services! More

by Guityk10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey
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Aug 19, 2021 -

Mercedes-Benz of Laguna Niguel responded

We are glad to help! Let us know if there is anything we can do to perfect our services. See you next time!

August 09, 2021

Key fob no longer opens doors remotely. Worked when I left vehicle. Asked to have tire valve extensions installed. Service department Did not install them as agreed. More

by Marty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 11, 2021 -

Mercedes-Benz of Laguna Niguel responded

We apologize for these inconveniences, Marty. If able, please contact Matt at m.moskal@mblaguna.com so we can get the key fob issue resolved! Thank you for your patience.

August 08, 2021

From start to finish the process and people were amazing. Stellar service and people. More

by Kawstyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
Aug 11, 2021 -

Mercedes-Benz of Laguna Niguel responded

We are glad to hear it! Please come back anytime for more stellar service!

August 07, 2021

Very good service, details, and easy going. I was so happy when I got my car back. It looked so clean. Thanks! More

by cindydang67
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Car service
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Aug 11, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words, Cindy! Let us know if you need anything else for service or sales! Drive safe!

August 04, 2021

Great people, great service, great prices. Friendly people, beautiful dealership, car wash was great, nice and clean More

by Donnellytomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2021 -

Mercedes-Benz of Laguna Niguel responded

Great customers, too! Thank you for your review and kind words, Donnelly.

July 28, 2021

Not the whole dealership, the service department, they have always been polite, attentive and even though busy always acknowledged. Tate’s is a goo asset to your organization More

by Oscar Troester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rarely, Service department
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July 27, 2021

Fantastic. Fast. Love the change from fletcher Jones to be honest. !!!jessie help me so much and save me some money as well. Well done ! More

by savage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Guterier
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July 20, 2021

1 Yr Anniversary GLE450. MBLN knows me well. My 2nd MB. Great experience-Fleets Sales-Cory McCombs made it smooth. Service by CesarRomo is always right on. Accommodating staff in service. Getting a loaner More

by Mymb17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McCombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Romo
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Jul 29, 2021 -

Mercedes-Benz of Laguna Niguel responded

We hope that #2 is as exciting as #1! Both sales and Service have incredible staff members, ready to serve! Thank you for the great review and shoutouts.

July 16, 2021

It is always a nice when dealing with their service department. Everyone is nice and things progress well. Jesse is great to deal with at the service department. More

by Dave
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Gutierrez, Gina Garcia
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Jul 22, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the service department shoutout, Dave. They work very hard and the kind words are appreciated! Drive safe!

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