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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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September 18, 2021

All Mercedes Benz service people are very friendly and at the top of each one’s responsibility. Each has a “Be Here” attitude whereby they attend to you at a 100% of their time. There’s also life in the work More

by LTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn
Sep 27, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for highlighting the team’s positive attitude! We’ll let the whole staff know they’re doing great work. Thank you for the review!

September 17, 2021

During my last prepaid maintenance.I complained about an During my last prepaid maintenance. I complained about an issue with my transmission, claimed there was not issue. Until my warranty expired and a p More

by Philip lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
MBLN CustomerService
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Healey
Sep 27, 2021 -

Mercedes-Benz of Laguna Niguel responded

We apologize for this inconvenience and price tag, Philip. If able, please reach out to Matt at m.moskal@mblaguna.com with additional information about your visits to our service department. Thank you.

September 17, 2021

Great service from Tarek and his service team at MB of Laguna Niguel. Friendly, quick to respond and great service. More

by Brabus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek
Sep 27, 2021 -

Mercedes-Benz of Laguna Niguel responded

Excellent to hear, Brabus! Thank you for the kind words and 5 stars.

September 13, 2021

Their service center is the BEST in So Calif!Appts are Their service center is the BEST in So Calif! Appts are easy to make. Your agent is always on time & when you come to pick up your car it’s right in More

by kvdkstuck
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar - service department
Sep 27, 2021 -

Mercedes-Benz of Laguna Niguel responded

Awesome to hear! Thank you for the praise for our service center team. We hope to see you next time for service or sales! Drive safe.

September 10, 2021

Eddie Chavez gives excellent service. He is very knowledgeable about MB cars. He has been my advisor for last 5 yrs and everything have been done right every time . More

by E350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Chavez
Sep 17, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for continuing to let us serve you! From Eddie and the whole team, enjoy your E 350!

September 08, 2021

Great service with Eddie, he always takes good care of us. Your staff are truly trust worthy, we left a envelope with money in the rental and it was returned to us no problem Amd all money accounted for … More

by Carolynweidemann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Chavez
Sep 17, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words, shoutout, and 5 stars, Carol. Customers like you always have #1 priority to us. Have a good one!

September 04, 2021

MBLN has always treated me with kindness and respect. Service is done in a timely manner and they stand behind their work. My service man, Eddie goes above and beyond. 👍😊 More

by Ldelaunay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Chaves
Sep 10, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words and shoutout! Eddie is a credit to the team. Come back anytime for above and beyond service!

September 03, 2021

They treated me very well when I brought my E350 for a recall of my sunroof.Everything went smoothly. I will definitely go back again More

by dombz2002
Recommend Dealer
Yes
Employees Worked With
John Mosquera
Sep 10, 2021 -

Mercedes-Benz of Laguna Niguel responded

Glad to help, Dom! Bring your E350 in anytime you need service or even a diagnostic. See you then!

August 27, 2021

Always work with cesar very knowledgeable just great staff very friendly More

by Aldot1995
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
Sep 07, 2021 -

Mercedes-Benz of Laguna Niguel responded

Cesar is a credit to the team and a pleasure to work with! Thank you for the 5 stars and shoutout!

August 17, 2021

Great service great employees very kind. Always on Time. I would recommend Laguna Niguel Mercedes More

by Jamieborn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you so much for the kind words, Jamie! Swing by whenever you need service or want to look at a brand new car!

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