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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews
Call Service Center (949) 416-2444

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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October 20, 2021

We have an old Mercedes that was having a few issues. We have been using third party maintenance and learned a valuable lesson. Tarek my service manager was great and gave good run down of what was needed a More

by ralph.foster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
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Nov 01, 2021 -

Mercedes-Benz of Laguna Niguel responded

We are glad to help, Ralph! Thank you for your continued support. Bring back your car any time.

October 20, 2021

This is the best Mercedes service provider I have used. Tarek is a great service advisor and is highly recommended. More

by ericlojo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
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Nov 01, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the review and recommendation, Eric! We look forward to seeing you again. Drive safe!

October 20, 2021

The dealership and the entire staff always offers friendly, professional, timely and quality service! Thank you! More

by Dawg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Gutierrez
Report | Print
Nov 01, 2021 -

Mercedes-Benz of Laguna Niguel responded

We are glad to help, Dawg! Please come back any time.

October 15, 2021

I am always confident that my 2006 CLK is being well taken care of when I come to MBLN. I hope to have her for years to come. Thanks Tarek. Always a pleasure. More

by JRChambers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek
Report | Print
Oct 25, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the review, shoutout, and continued patronage, JR! Your continued visits make all the difference. See you next time!

October 15, 2021

I AM VERY HAPPY WITH LAGUNA NIGUEL. I WOULD USE THEM AGAIN!!! 👍👍. Very happy. Bonnie Nygren. More

by mizbnygren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN. SERVICE. FABULOUS
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Oct 25, 2021 -

Mercedes-Benz of Laguna Niguel responded

Excellent to hear, Bonnie! We are thrilled that you enjoyed our services.

October 11, 2021

Easy to work with. Responsive. Answers the phone love people. Keeps u updated on your car More

by Dlkogod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Simpson
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Oct 25, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words and 5 stars! We hope to continue delivering quality service every time. Happy driving!

October 11, 2021

Excellent communication and service. Techs are knowledgeable and trustworthy. Loaner car always makes life easier while my car is being repay. More

by Lynn.yoga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Chavez
Report | Print
Oct 25, 2021 -

Mercedes-Benz of Laguna Niguel responded

Great to hear, Lynn! Our technicians are proud of their work, and it’s always good to see that it gets reflected by the customer. Thank you!

October 09, 2021

Excellent service, efficient in/out, clean and courteous. Especially helpful with loaner transportation when the service scheduled had add-ons More

by ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

Mercedes-Benz of Laguna Niguel responded

Exactly what you want and need from your regular service! Come back any time for low-stress service. Thank you for the review, Ryan!

October 08, 2021

Charged for absolutely nothing. It’s clear that this dealer views its customers as dollar signs. More

by Aaadiscount
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tarek
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Oct 18, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for reaching out. We were not aware of any additional charges. Please reach out to Candace at candace.eckart@mblaguna.com so we can resolve this! Thank you.

October 07, 2021

My Sprinter guy Jesse is awesome!Very helpful and cool! My Sprinter guy Jesse is awesome! Very helpful and cool! Sprinter service is vital for me and along with my C, E and S, I get great service from Jess More

by dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duke Maltin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the review of our Sprinter services and staff, Dan! Jesse and Josh really know their stuff. We hope to see you again whenever your van needs service!

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