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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews
Call Service Center (949) 416-2444

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

Sort by
November 29, 2021

Great service no wait all done on time. Clean car on the way out Will come back More

by Pint2524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John m
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Dec 06, 2021 -

Mercedes-Benz of Laguna Niguel responded

We look forward to your next visit! Thank you for your review, Pint!

November 22, 2021

Fantastic experience. My service advisor, Devon, has helped me out on multiple occasions with multiple issues. The service always comes out great and I couldn’t be happier when I’m driving away. Highly More

by J_S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon
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Dec 06, 2021 -

Mercedes-Benz of Laguna Niguel responded

A fantastic experience for a fantastic customer! Thank you for your review, shoutout, and recommendation. Drive safe!

November 17, 2021

Convenient appointment thru online, friendly, nice atmosphere, good communication, always awesome service with Cesar and the team. More

by Sheyz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Romo
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Nov 30, 2021 -

Mercedes-Benz of Laguna Niguel responded

Convenience is the name of the game, Sheyz! Thank you for the detailed review and shoutouts. Come back anytime!

November 16, 2021

Awesome service with Sammy Chavez, the loaner car gentleman and everything in general was 5 star! Thankful to be so well taken care of! More

by powerskandj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Chavez
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Nov 30, 2021 -

Mercedes-Benz of Laguna Niguel responded

Awesome service or excellent customers! Thank you for the 5 stars and kind words. Let us know if you need anything else!

November 12, 2021

I’ve been getting my Mercedes cars serviced here since 2013 and have had nothing but great experiences. Really efficient and organized team and they make the service experience as convenient as possible. More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey S
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Nov 22, 2021 -

Mercedes-Benz of Laguna Niguel responded

We cannot tell you how much we appreciate your continued support, Kevin! It means a lot and keep us improving our services!

November 08, 2021

Everyone I came in contact with was very helpful and extremely courteous. Tarek is a True Professional in the way he listen and resolved issues with my 2012 - E350. More

by Xchgouth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek in Service.
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Nov 15, 2021 -

Mercedes-Benz of Laguna Niguel responded

5/5 service around the whole dealership! We love to hear it. We’ll let Tarek know he’s a credit to the team. Thank you for your kind words and review. Let us know if you or your E350 needs anything else!

November 04, 2021

Service - Jesse and BOB CRAFT in parts went above and beyond to help me get my sprinter in for service & do the recalls. MBZ guys are great!! Thank you very very much‼️👏👍. I’ll alway More

by marmcc333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BOB CRAFT abs Jesse
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Nov 04, 2021 -

marmcc333 responded

MBZ of Laguna Niguel is fantastic! Service department guys are great and take great care of your car! Especially JESSE with Sprinters and service parts guy BOB CRAFT. Thanks for all your help!

Nov 04, 2021 -

marmcc333 responded

Thx!

Nov 15, 2021 -

Mercedes-Benz of Laguna Niguel responded

Jesse and Bob always get the job done! Thank you for coming in for new sprinter parts and letting us help in every way we can. Drive safe!

November 03, 2021

2nd time I have taken my Van in and the service is always good and efficient. More

by otbars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Guitierez
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Nov 15, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thrilled to hear this! Our van and sprinter service team is committed to efficient and effective service. Let us know if you need anything else!

November 03, 2021

Professional, experienced and courteous. Exemplary business. Been with them for years and they just get better over time. More

by Brian_21949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarek Saba, Matt Moskal
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Nov 15, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for your continued patronage and support, Brian! It means more than you could ever know. Give us a ring if you need anything at all, from parts and service to sales. We’re here for you!

October 26, 2021

The Mercedes of Laguna Niguel Service rep Jesse G was efficient, friendly, and knowledgeable. Great service! More

by Nancywallander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Nov 08, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words, Nancy! If there is anything we can do to bump our services up to 5 star quality, let us know!

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