Mercedes-Benz of Laguna Niguel - Service Center

Ceasar Romo has an outstanding service Everything was so Ceasar Romo has an outstanding service Everything was so great I highly recommended him So great Ceasar Romo has an outstanding service Everything was so great I highly recommended him So great More

Tarek in the service department was extremely helpful and professional in facilitating service and repairs. professional in facilitating service and repairs. More

Lee is very nice to work with. I always have a good experience at Mercedes-Benz Laguna Niguel. experience at Mercedes-Benz Laguna Niguel. More

Very good service. Josh is on top of the service. I was disappointed that I had to be taken to Enterprise for car rental and there was only one person at Mercedes checking out car rentals. disappointed that I had to be taken to Enterprise for car rental and there was only one person at Mercedes checking out car rentals. More

Very courteous and professional experience. Appreciate the ride to/from home. The maintenance was excellent. Thanks! the ride to/from home. The maintenance was excellent. Thanks! More

I added a/c service at 2p day1. Told next day. I asked 2nd day for my settings to be fixed. Beeps three times when I lock car w/clicker. Didn't happen. Asked for rear bracket to be removed, which it was 2nd day for my settings to be fixed. Beeps three times when I lock car w/clicker. Didn't happen. Asked for rear bracket to be removed, which it was but area not cleaned off. Interior wasn't cleaned AT ALL. I was told interior is no longer offered due to too many complaints of missing items reported?!!? Do I understand correctly that my car was not even wiped w/damp cloth because I have to worry about theft, but not if they vacuum my mats? I drive a MBZ because I like to feel special. SERIOUSLY. I drive past at least two other dealerships and pay a premium because I like your location, it's special. I walked all thru the showroom and NO ONE approached. Y? Finally, I WANT THE COOKIES BACK! SINGLE PACKS! Yesterday, I felt like a Toyota owner.🤔. More

I can’t say enough great things about this dealership. I called david abrams and he meet me at service. As I somehow ran over some kind of paint and it was all over my car. He talked to service and lee my called david abrams and he meet me at service. As I somehow ran over some kind of paint and it was all over my car. He talked to service and lee my service advisor took care of my car and it looks stunning. Mark who drives the shuttle drove me to work so I didn’t have to miss anymore time. I was called promptly when my car was finished. Everyone was polite, professional and made me feel like they really cared. This dealership is the cream of the crop. They really know how to treat a customer. Thank you to david, lee, and mark you made all the difference. There were others such as the detail person and the head of service but I don’t remember their names. Thank you, thank you. More

Prompt And courteous service. Explains what needs to be fixed well. Great loaner car service. fixed well. Great loaner car service. More

Easy scheduling, quick service, and courteous advisors. Every trip to this dealer is pleasurable and we will continue to use them! Every trip to this dealer is pleasurable and we will continue to use them! More

Devin Rhoades is awesome! He’s a service consultant who is attentive, listens well and aims to please. is attentive, listens well and aims to please. More