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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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December 17, 2021

Ceasar Romo has an outstanding service Everything was so Ceasar Romo has an outstanding service Everything was so great I highly recommended him So great More

by rolaalturjuman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ceasar Romo
Dec 29, 2021 -

Mercedes-Benz of Laguna Niguel responded

Ceasar does great work! Thank you for the shoutout and 5 stars. See you next time!

December 14, 2021

Tarek in the service department was extremely helpful and professional in facilitating service and repairs. More

by Ericjamesdietrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ho Yi
Dec 29, 2021 -

Mercedes-Benz of Laguna Niguel responded

Tarek is a credit to the team! Thank you for the shoutout and kind words, Eric!

December 13, 2021

Lee is very nice to work with. I always have a good experience at Mercedes-Benz Laguna Niguel. More

by passeroart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Hawkins
Dec 29, 2021 -

Mercedes-Benz of Laguna Niguel responded

Great to hear! Thank you for the continued support and patronage. We hope to see you again soon!

December 09, 2021

Very good service. Josh is on top of the service. I was disappointed that I had to be taken to Enterprise for car rental and there was only one person at Mercedes checking out car rentals. More

by Candace
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh in service
Dec 20, 2021 -

Mercedes-Benz of Laguna Niguel responded

Josh does great work every time! We apologize for the low rental car inventory, Candace; we tend to experience a shortage of rental vehicles during the holidays. Thank you for understanding and for your patience during service. Let us know if you need anything else!

December 06, 2021

Very courteous and professional experience. Appreciate the ride to/from home. The maintenance was excellent. Thanks! More

by bigrezm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words and review! We are glad you enjoyed our pickup/dropoff service. See you next time!

December 03, 2021

I added a/c service at 2p day1. Told next day. I asked 2nd day for my settings to be fixed. Beeps three times when I lock car w/clicker. Didn't happen. Asked for rear bracket to be removed, which it was More

by kimzcourt323
Recommend Dealer
No
Employees Worked With
Josh service dept
Dec 13, 2021 -

Mercedes-Benz of Laguna Niguel responded

We apologize for the 2-star service during your visit, Kim. We’re currently shifting our cleaning extras due to rapidly changing Covid restrictions. Please reach out to Matt at m.moskal@mblaguna.com for more information on this. Thank you for your patience during this time, and we hope to see you next time for a second chance!

December 02, 2021

I can’t say enough great things about this dealership. I called david abrams and he meet me at service. As I somehow ran over some kind of paint and it was all over my car. He talked to service and lee my More

by Thediamondfairy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee service. Mark shuttle driver
Dec 13, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for your shoutouts and kind words, DiamondFairy! We know you have many options when it comes to service, so we are very grateful to your business. We hope to see you again!

December 01, 2021

Prompt And courteous service. Explains what needs to be fixed well. Great loaner car service. More

by baecheng
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Casey Scheirer
Dec 13, 2021 -

Mercedes-Benz of Laguna Niguel responded

Prompt and courteous service for our best customers! Thank you for the 5 stars.

December 01, 2021

Easy scheduling, quick service, and courteous advisors. Every trip to this dealer is pleasurable and we will continue to use them! More

by fli4food
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Stern
Dec 13, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words and 5 stars! See you next time!

November 30, 2021

Devin Rhoades is awesome! He’s a service consultant who is attentive, listens well and aims to please. More

by jynorwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rhoades
Dec 13, 2021 -

Mercedes-Benz of Laguna Niguel responded

Devin does great work! Thank you for your review. Let us know if you need anything else!

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